Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,923 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,923 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a great pet insurance for my dog so far!”

Helpful Report

Posted 1 year ago

“Love everything about best pets except how long it took for my claim to be approved.”

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Posted 1 year ago

Hi Michelle, thank you so much for your feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time to provide more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are happy to have you as part of our Pets Best family. – PF

Posted 1 year ago

“No issues! Submit claims and get fairly fast reimbursement. So thankful to have this insurance”

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Posted 1 year ago

“Processed recent wellness claim quickly.”

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Posted 1 year ago

“I submitted a claim for a wellness check on one of my cats. I wasn’t sure how long it would take for my claim to be paid (if at all), but Pets Best was good about sending updates. I did receive a refund and an explanation of benefits that was easy to understand.”

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Posted 1 year ago

“Outside of the time it took for the claim to be reviewed & processed, we are happy with the service provided - Wish that the explanations for delays would be better explained, i.e., info needed from vet, review of medications versus plan, etc. - You just receive a standard canned email stating "sorry for the delay, we're processing your claim" - Otherwise, we've been happy with the Pets Best.”

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Posted 1 year ago

“Pets Best covers their portion of bills fairly and by the benefit level you select. A recent claim took longer to process than it should have which caused anxiety as the amount was high and I was worried about incurring interest on the credit card balance.”

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Posted 1 year ago

“Have been happy with Pets Best for the past few years but now trying to understand why the premium for a healthy younger dog has risen so much. Only one or two claims total over the past 5 years and she's only 6. They pay in a reasonable time on claims that have been accepted for my other dog who has had ongoing medical issues and that premium has not risen beyond what I would expect after 7 years. I'd still shop around but have not been totally dissastisfied.”

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Posted 1 year ago

“Very good service. Latest rate hike somewhat high.”

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Posted 1 year ago

“Pet’s Best has been very helpful in taking care of our dog . After having him for several years he developed Addison’s disease requiring daily medication as well as monthly injections to keep alive . He is watched closely by our Vet and is acting normally . Pet’s Best has helped with the cost of keeping him healthy . We are very grateful . Thank you”

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Posted 1 year ago

Hi John, thank you so much for sharing your positive experience. We are thrilled to hear we have been able to help ease the burden of medical expenses for you and your furry family member! Thanks for being part of the Pets Best family. - KC

Posted 1 year ago

“Overall they are quick to respond and I love how easy it is now to file a claim. I think having a deductible and big co-pay make it difficult for the insurance to really be worth what I am paying.”

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Posted 1 year ago

“Good service for my pet care Very reasonable for return but little delay”

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Posted 1 year ago

Hi Catherine, thank you so much for the positive feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We are glad to have you as part of our Pets Best family! - KC

Posted 1 year ago

“I love Pets Best but it takes entirely to long for a refund. It should take 7 to 14 days no longer than that.”

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Posted 1 year ago

“Pets Best overall has been a very good company to deal with. Other than one time, the staff is knowledgeable and pleasant. My sole frustration is that it can takes months to get paid for bills submitted. There is generally an "apology" via email, but no explanation.”

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Posted 1 year ago

“Over-all, a good pet insurance. They have fulfilled the policy promises to date.”

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Posted 1 year ago

“I normally have very good results with claims, but this last claim took quite a bit longer for the same product that I have requested claims for a long time, and when I called about the timeliness of the claim, the customer representative really didn't answer my question to my satisfaction.”

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Posted 1 year ago

“My monthly prescription is paid in a matter of days, while when I had an emergency claim it took 44 days to pay. I was disappointed it took that long for the mere fact that you paid it in full and did not need any more information to review the claim. I’m just happy I finally got the claim paid”

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Posted 1 year ago

“I really like pets best, it’s straight forward and easy. Although, the app rarely works so I have to log on on that website to upload a claim. Also, claims can take up to 40 days to process so that can be difficult if you have a large bill. Otherwise, Pets Best works great for us and the only issues I’ve had are the ones listed above. Customer service is responsive and quick to help.”

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Posted 1 year ago

“Good coverage but they take a while with claims”

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Posted 1 year ago

“Website very easy to navigate to file claims. Normally receive response on claims in a speedy manner however this last claim took way too long for a response”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,923 reviews