Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,909 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,909 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous wait time. Terrible call center.”

Helpful Report

Posted 1 year ago

Hi Sheldon, thanks for sharing your thoughts as they are important to us. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“Difficult to get reimbursement even when we pay a lot of money out of pocket to be reimbursed. Cancelling our policy with them asap and going back to our old pet insurance who made it simple, easy and fair to submit a claim and be reimbursed. Do not recommend.”

Helpful Report

Posted 1 year ago

Hi Taylor, thank you for your time and feedback. We regret to hear that you’re ready to cancel your pet’s policy. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our us by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I'm extremely disappointed in Pets Best. I rescued my American Staffy and immediately signed up for Pets Best insurance. 3 days after adoption I took 'Charlie' to the vet(knowing about 14 day waiting period)just for a "once over" since he was abused then in a kennel til I gave him a home. I never intended to submit a claim for this initial visit but the vet gave him a PRECAUTIONARY SHOT in case of allergies. So 21 days go by and I take Charlie for his first visit I submitted as a claim. WAS DENIED COVERAGE BECAUSE NOW 'ALLERGIES' ARE A PREEXISTING CONDITION. Even though it was only giving as precaution. Now I'm told no allergies OR allergy related (food or seasonal) will be ever covered for life. EXTREMELY DISAPPOINTED...WILL BE CANCELING COVERAGE IMMEDIATELY.”

Helpful Report

Posted 1 year ago

Hi Peter, thank you for your time and feedback. We understand your concerns about pre-existing conditions. Unfortunately, in order to provide affordable coverage for our pet parents, any condition that shows signs or symptoms prior to the policy start date or during the policy waiting periods is not covered by the policy. Our Accident and Illness policy waiting periods are 3 days for Accidents, 14 days for Illnesses, and 6 months for Cruciate Ligament events. These waiting periods start from the effective date of the policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. Anytime a Policyholder is in dispute of a claim that has been denied as a pre-existing condition and wants us to review their claim further, the Policyholder can submit an Appeal Form with supporting documentation to us. If you’d like to discuss the specifics of your claim and/or receive an Appeal Form for a claim, you may contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We hope you have a good day. - AS

Posted 1 year ago

“Doesn’t have great coverage”

Helpful Report

Posted 1 year ago

Hi Haezy, thanks for your time and feedback. We understand your concerns about your selected coverage. If you’d like, we’d be happy to go over your concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I have not submitted to many bills for my dog. But my insurance premium just went up over $36.00 per month. This is getting crazy. I’m afraid of dropping the insurance. Fear of a horrible accident or illness. I had a previous dog who was born with an illness and didn’t have insurance. We paid a lot for his care, but wouldn’t have change a thing for the beautiful boy he was . He gave us so much love. Anonymous dog mom”

Helpful Report

Posted 1 year ago

Hi Madeline, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“claims dept seems very slow and inept ...”

Helpful Report

Posted 1 year ago

Hi Eric, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“It’s a useless service.”

Helpful Report

Posted 1 year ago

Hi Jessica, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Thought they’d cover more.”

Helpful Report

Posted 1 year ago

Hi Tiffany, thanks for your time and feedback. We understand you have concerns about your coverage. If you’d like, we’d be happy to go over your concerns with you in more detail. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“The claim process takes too long. I regret choosing Pets Best”

Helpful Report

Posted 1 year ago

Hi Chung, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“The email I received about a possible 65 increase next year is totally unacceptable. I will write the corporate and have everybody I know who has this insurance let them know that we cannot stand for this increase. That is ridiculous. You gonna lose many many memberships.”

Helpful Report

Posted 1 year ago

Hi Stephen, thank you for your time and feedback. We understand your concern about affordable coverage. As a requirement from the New Jersey Department of Insurance, we are required to send notification of possible increases to your premium. As of right now, your premium is not changing. In the event the New Jersey Department of Banking and Insurance approves this rate increase, these changes will reflect on your new renewal notice. If you’d like, at your renewal, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Up until 2 years I’ve become completely unsatisfied with Pets Best. They’ve found a loophole in their policy where they do cover my dogs thyroid issue although he was covered under Pets Best way before he was diagnosed with hypothyroid. I’m now currently paying for an insurance in a Pets Best that won’t cover any of his visits because of their loophole. Not only that, it takes about 30-60 days to even have a claim processed. Not the best insurance when it comes to caring for pets and their owners.”

Helpful Report

Posted 1 year ago

Hi Gyle, thanks for your time and feedback. Unfortunately, in order to provide affordable coverage for our pet parents, any condition that shows signs or symptoms prior to the policy start date or during the policy waiting periods is not covered by the policy. If the condition is not coverable, then the diagnostics and treatments are not covered for that condition. If a Policyholder is in dispute of a claim that has been denied as a pre-existing condition and wants us to review their claim further, the Policyholder can submit an Appeal Form with supporting documentation to us. If you’d like to discuss the specifics of your claim and/or receive an Appeal Form for a claim, you may contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We hope you have a good day. - AS

Posted 1 year ago

“No resbursmunt. Only refuses for everything.”

Helpful Report

Posted 1 year ago

Hi Sofika, thanks for your time and feedback. We understand you have concerns about coverage. If you’d like, we’d be happy to go over your concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I've had to call 4 days to resolve a very simple issue. I have spoken to two CS reps. who have been kind in their calls but lack actual concrete knowledge as to how to fix the situation. Both giving me completely different information. The last one, 'Richard', did not listen to what the issue actually was an was intense and condescending in tone when explaining an idea that doesn't actually fix the issue.”

Helpful Report

Posted 1 year ago

Hi Martin, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact us by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Still unhappy with this company! Claims take a very long time to process and they are too quick to deny a claim without even asking a question. When you call to ask questions you can never speak to the claims adjuster, just a service rep with canned responses that they will forward your concern back to claims. This is a highly process that can be extremely frustrating and stressful. Further, adding invoices to existing and not yet completed claims is not possible on line so a NEW claim has to be opened each additional invoice.”

Helpful Report

Posted 1 year ago

Hi Andrea, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Took about 2 months to get response from my claim”

Helpful Report

Posted 1 year ago

Hi Clara, thank you for your time and feedback. We understand your concern about claim processing times. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Takes too long to get reimbursed. Received two (2) letters on same claim "Sorry your claim is being delayed" thus the delay is being delayed. Also they certainly don't miss the insurance payment date though claiming to no longer insure if not paid by due date. Again they have raised insurance cost considerably. Alwasy take in consideration not only the annual cost but the deductible when comparing pet insurance. This company is just OK. not good nor not great.”

Helpful Report

Posted 1 year ago

Hi Jimmie, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“My plan is for an 80% reimbursement after you pay a 250 deductible. I have yet to be reimbursed 80%. I will be looking into other options.”

Helpful Report

Posted 1 year ago

Hi Jamie, thanks for your time and feedback. We regret to hear that you’re ready to cancel your pet’s policy and we empathize with your frustrations around your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Very slow responding to claims and having pets best insurance is not worth it. I filed one claim in three years and thought my pet would be protected. Vet bill was close to $400.00 and did not get reimbursed for any of the cost. Should have gone with a competitor. I'll be canceling this insurance. Hopefully I'm not any under contract.”

Helpful Report

Posted 1 year ago

Hi Andrew, thanks for your time and feedback. We empathize with your frustrations around your selected coverage. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I never had any complaints about the insurance coverage with my previous dog......but with my newest dog YOU PAY NOTHING.........NOTHING...... BEFORE NEXT MONTH'S $$ IS DUE I MIGHT HAVE A NEW INSURANCE COMPANY I did recommend your company all the time....guess what??? not any more”

Helpful Report

Posted 1 year ago

Hi Royce, thank you for your time and feedback. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Terrible I submitted a claim 2 weeks ago and still no response.”

Helpful Report

Posted 1 year ago

Hi Angel, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,909 reviews