Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

“Terrible insurance. I had healthy paws before and it was worth paying. It takes 30 days to get my reimbursement and the app NEVER works. Waste if my time”

Helpful Report

Posted 1 year ago

Hi Emilia, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I wish I had gone with another insurance carrier.”

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Posted 1 year ago

Hi Ann, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“I feel that my veracity is always challenged with my claims as well as the San Martin VCA Animal hospital!”

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Posted 1 year ago

Hi Betty, thanks for sharing your thoughts as they are important to us. We understand your concerns about the requirement for medical records. Since we are unable to see your pet in person, we rely on the veterinarian’s notes during each appointment to provide us with the information we need to accurately review your pet’s health - even if/when the visit may be unrelated to your specific claim. A full medical records review is required so that we may understand your pet’s history and process your claims accurately. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“I be was told my yearly deductible was $250 now it’s $1000 I can’t speak to someone on the phone. All my claims were denied? I’ll probably switch soon. I do not recommend them!”

Helpful Report

Posted 1 year ago

Hi Linda, thanks for your time and feedback. We regret to hear that you’re ready to cancel your pet’s policy. Pets Best strives to deliver the best experience and we apologize if any of your experiences with us have fallen short of that. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Always takes weeks. Trupanion settles in 1 day. Why does it always take so long?”

Helpful Report

Posted 1 year ago

Hi Jen, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Took so long for me to even get An approval Eve after submitting my final invoice”

Helpful Report

Posted 1 year ago

Hi Alexis, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“They claim everything is pre existing, and take weeks to process claims.”

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Posted 1 year ago

Hi Deborah, thanks for your time and feedback. We understand your concerns about processing times and coverage. Pets Best is continually focused on enhancing efficiency and reducing the time it takes to process claims. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Used to love Pet's Best but not anymore as my premiums are increasing more than 100% which isn't reasonable nor affordable. I had 13 policies and now just canceled two and most likely will be canceling more as they come due and just put money aside for veterinary care.”

Helpful Report

Posted 1 year ago

Hi Kris, thank you for sharing your thoughts as they are important to us. We regret to hear that you've canceled some of your policies and are ready to cancel more of your pet’s coverage. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Took a month to get approved, claim was changed in the app by them then changed back then once finally approved only for 1/4 of what was paid. Not sure why, not enough info is provided and coverage is not good so far (it’s our first claim). Would not recommend”

Helpful Report

Posted 1 year ago

Hi Jazmin, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim and coverage, we are happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Im annoyed with my policy I have only reviewed $1 from this insurance. They take more then they give!”

Helpful Report

Posted 1 year ago

Hi Olivia, thanks for your time and feedback. We understand your concerns about claim reimbursement. Please keep in mind, that all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“I submitted over $350 on claims, they reviewed it for several weeks and even they asked more documents from vet. Eventually they paid me $26 for my claim!! If I knew they were going to pay this much I wouldn’t have even bothered to claim and waste all that time to submit documents! I am very surprise of their pay system! This is practically useless!”

Helpful Report

Posted 1 year ago

Hi Hamid, thanks for your time and feedback. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“You’re gonna pay a lot of money for next to nothing to be covered”

Helpful Report

Posted 1 year ago

Hi Amelia, thanks for your time and feedback. We regret to learn that you are not finding value in your coverage. If you’d like, we’d be happy to go over your claim and coverage concerns with you. However, we are unable to go over specific information here, so you’ll need to contact us either by phone or by chat, so we can verify your information on a recorded line. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“Not happy with how much the coverage went up after each year. We just couldn't afford it anymore. Plus it took over a month to get any reimbursement from them if there even was one.”

Helpful Report

Posted 1 year ago

Hi Eric, thank you for your time and feedback. We understand your concern about affordable coverage. The premium is based on your pet’s age, breed, and the cost of veterinary care in your local zip code area. As pets age, their odds of needing medical care increase, as do the odds this care will be more expensive. Premium changes can occur annually at renewal to balance these age-related health risks with rising medical care needs. If you’d like, we’d be happy to go over your options for reducing your premium. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“Scam. Pay $60 for 3 years and they cant even reimburse $350 for one appointment this year. Joke”

Helpful Report

Posted 1 year ago

Hi May, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“This is by far the worst insurance I’ve ever had. They told me they would pay Claims within 7 to 10 days. Usually get two within 48 hours took a month definitely go with a different company.”

Helpful Report

Posted 1 year ago

Hi John, thank you for your time and feedback. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“Gave me a hard time with the back and forward with claim that I made as if I was trying to fraud the company. Spent 4K on my dogs hospitalization just for the insurance to want to finally reimburse me $2500 which is not even 80% as promised!”

Helpful Report

Posted 1 year ago

Hi Reyna, thanks for your time and feedback. We understand your concerns about the requirement for medical records. Since we are unable to see your pet in person, we rely on the veterinarian’s notes during each appointment to provide us with the information we need to accurately review your pet’s health - even if/when the visit may be unrelated to your specific claim. A full medical records review is required so that we may understand your pet’s history and process your claims accurately. Keep in mind all Accident and Illness policies have a Policyholder-chosen copay and deductible that must be met before reimbursing on eligible claims. You can find your Policy Information under Documents and Forms in your account on our website. If you’d like to discuss the specifics of your claim, we'd be happy to assist. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. - AS

Posted 1 year ago

“horrible experience thus far.”

Helpful Report

Posted 1 year ago

Hi Chelsea, thank you for your time. We continually strive to deliver the best experience and apologize if any of your experiences with us have fallen short of that. If you’d like, we’d be happy to go over your concerns with you. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

“thank you for responding to my review. I did call and get an explanation of my claim. If I could leave less than a 1 star, I would. For your "wellness" plans, you cover a TOTAL of $150 a year. That is for spaying and teeth cleaning. Either of those procedures is far in excess of $150. It is worse for illness or accidents. This company is not trying to help people with the high cost of veterniary care. This company is a rip-off. People would be ahead significantly by taking the premium for the year and putting it in a savings acct.”

Helpful Report

Posted 1 year ago

Hi Kathleen, thanks for sharing your thoughts as they are important to us. Our Wellness Endorsements are a set schedule of benefits that are not subject to a deductible or co-pay. Each line item on the schedule is the maximum the policy would pay for that line item for your pet in a policy year. Unfortunately, your pet may use up the benefits quickly depending on what your veterinarian charges for their services. You can find your Wellness Schedule under Documents and Forms in your account on our website. We appreciate your feedback, as it assists us in working towards improved customer satisfaction. We hope you have a good day. -AS

Posted 1 year ago

“one of the worst company’s out there. i’ve never had this long of a wait and the customer service is so unhelpful i can’t wait for my policy to expire so i can switch to a new insurance company.”

Helpful Report

Posted 1 year ago

Hi Dario, thank you for your time and feedback. We strive to deliver the best customer service experience and apologize if any of your experiences with us have fallen short of that. We understand your concern about faster claim processing. Pets Best is actively investing in our people, processes, and technology for our claims workflows to better service our pet parents. We are committed to continued work toward decreasing claim processing time and providing more efficient service and a more positive experience for our members. We apologize for any inconvenience caused and thank you for your patience. We hope you have a good day. -AS

Posted 1 year ago

“I really hate this service. It doesn't cover barely anything and hasn't helped offset costs. My animals rarely get sick and I hate paying over 100 a month for something that rarely ever benefits me. I thought I had dental care so long as I got regular cleaning and they didn't even cover cleaning. I should have wellness plan. This sucks and I feel trapped into continuing to pay for it because if an accident happens I will need the help If it doesn't, I'm screwed into paying hundreds to this company. I can't switch because now that my puppy is almost 2 it'll cost more. I hate this and wish someone would plainly explain how I can get the most out of this service but of course they won't help.”

Helpful Report

Posted 1 year ago

Hi Alex, thank you for sharing your thoughts as they are important to us. We regret to learn that you're feeling uneasy about your coverage. Our BestWellness endorsement is the only endorsement where we offer benefit for a pet’s teeth cleaning. The BestWellness plan covers up to $150 of the total cost of the cleaning. If you subscribe to EssentialWellness or do not subscribe to a wellness endorsement at all, there would be no coverage for teeth cleaning, as preventative care is a direct exclusion of our Accident and Illness policy. We are happy to review your current coverage selections and policy details with you to ensure you feel comfortable with your selected coverage. You can contact our Customer Care Team by calling (877) 738-7237. Our phone hours are Monday through Friday from 6:00 a.m. to 7:00 p.m. MT and Saturday from 6:00 a.m. to 2:00 p.m. MT. Another option is to chat with an agent by logging into our website and clicking the blue chat icon. We look forward to hearing from you if we can be of further assistance and hope you have a great rest of your day. -AS

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

Pets Best Insurance Reviews