Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,907 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,907 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“claims processing too slow”

Helpful Report

Posted 1 year ago

“I was rather disappointed in the length of time to process the claim, especially given the fact that in the initial submission I included the recipe and veterinary notes. This should have expedited processing.”

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Posted 1 year ago

“I had to get another policy due to the previous policy I had the wrong card info on file. My dog has been having eye issues and had to see our normal dr I get a email that says it’s not covered casue it’s a pre existing condition. I had the same dr as before and health issues now it’s not covered?? I will be cancelling my policy. I even called in and explained things”

Helpful Report

Posted 1 year ago

“(1) communication is extremely difficult, time on hold to speak with an associate ranges from 20 minutes to close to 30! (2) emails sent from Pets Best regarding submissions contradict each other; for example: one email will acknowledge receipt of documents while the next one will state documents are still outstanding and then the cycle repeats! Very frustrating and unprofessional. I am considering canceling my policy due to lack of efficient communication. With so many insurances now available for pets, it is not necessary to put up with frustrating office inefficiency.”

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Posted 1 year ago

“This policy covers basically nothing. I pay $500 a year for insurance and had $800+ of vet care expenses. I was reimbursed $12.12. Additionally it takes on average 6-8 weeks for them to process a claim. Not worth it. I’m cancelling right away.”

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Posted 1 year ago

“If I could give less than one star, I would. I know the policy says up to 40 days, but when PetsBest sends 2 "we're sorry" emails that's too much. When it takes 36 of the 40 days to process a simple claim when you have all the information, then something is messed up. I was faced with a choice to try to save my pet's life and put my finances in disarray because PetBest was uber uber slow with paying a claim and I chose to put my finances on the line. No pet parent ought to be asked to do that when they have insurance. I am cancelling as soon as the latest claim is processed.”

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Posted 1 year ago

“I have been very unhappy in the past few months. They are being super with denying everything on the claim. Might be time to look for a new insurance co.”

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Posted 1 year ago

“I cancelled my insurance with this company and went with Heathy Paws because of their shady practices and denying claims that they are fully responsible of paying under the insurance contract I signed up for. I highly suggest finding another company that will not steal your hard earned money or take tons of your valuable time with the back and forth to receive your money.”

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Posted 1 year ago

“Not worth the payments Very little cover provided for the premium paid Nothing ever seems to be covered and we end up paying out of pocket.”

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Posted 1 year ago

“Policy limits are very low compared to others. May switch to a new provider.”

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Posted 1 year ago

“Wait time for claims to be processed is ridiculous( 42 days). I was going to choose another insurance but their " positive reviews" and high claim approval rate made me choose petsbest...it was the worst decision. ANY symptoms your pet has, even before diagnosis, they will not cover and consider it preexisting. Waste of money. I will cancel my insurance very soon. Also they don't care about you or your animals.”

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Posted 1 year ago

“This claim took a very long time, much longer than in the past. Additionally, very little of the claim was covered. Has me re-thinking the value of this insurance from Pet's Best after several consecutive years of consistant coverage.”

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Posted 1 year ago

“They take over 42 days to reimburse you and when you call to complain they don't do anything about it.”

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Posted 1 year ago

“This company does nothing but waste peoples money by denying claims for no reason. Literally the email states “denied due to lack of wellness”. What the hell does that even mean. My dog is in great health but happened to get a tick bite and needed medicine which you denied majority of the claim from the visit. After spending thousands I get a measly $59 in return. What a joke. Pets best is a joke, you guys wanted to raise rates double each quarter from what I had last policy. It’s a scam.”

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Posted 1 year ago

“You charge way too much money for what I get out of this insurance.”

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Posted 1 year ago

“Fighting for my money since September! Difficult to use system! 5 phone calls still unresolved !! On hold waiting to cancel need to report to Washington state insurance commissioner”

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Posted 1 year ago

“Your coinsurance is really a co-pay. It is misleading for that I give you a bad review.”

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Posted 1 year ago

“I am not happy with your coverage or how long it takes to get a claim processed. I am going to look at Turpanion and some other companies who will cover better.”

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Posted 1 year ago

“Very low coverage, very expensive premiums.”

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Posted 1 year ago

“I just made my first claim for a wellness visit with boosters after two years of premiums. They covered less than half of the cost of the visit! Very disappointed with the actual coverage and canceled immediately.”

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Posted 1 year ago

Pets Best Insurance is rated 4.3 based on 28,907 reviews