Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,038 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oliver, a 3.5 month old puppy, was taken to the vet on 8/24/19 due to vomiting and an extended period of no bowel movements. Claim was submitted on 8/26/19 and claim payment was received 9/26/19. Time to process seems a bit long but E.O.B. was well documented and easy to follow.”

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Posted 5 years ago

“Awesome customer service”

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Posted 5 years ago

“I dont have experience with other pet insurance carriers. That being said, I'm in my 2nd year with Pets Best. Last year, they were better then this year in customer service and speed of refund. But still good in that I got it inside 2 weeks. Its worth the coverage and peace of mind .”

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Posted 5 years ago

Hi Heidi! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“The processing time has become markedly slower over the last year. But otherwise great coverage, good communication.”

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Posted 5 years ago

“They have great policies that cover our pets' health with quality insurance. Super easy to submit claims and receive payments.”

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Posted 6 years ago

Hi Alex! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“Once I was able to get all the appropriate medical files sent from my vet.....they reacted efficiently and it became a good experience. Before submitting a claim you should have complete files including receipts for payment and it will go smooth”

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Posted 6 years ago

Hi Michael! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“Very responsive to all of our questions!”

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Posted 6 years ago

Hi Lindsay!! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“Really love the quick response and great communication. Only downside is that my premiums have increased while my coverage has greatly decreased.”

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Posted 6 years ago

Hi Kelley! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“My premium just went up so this is probably not the best time to ask me about Pets Best. They have been fine so far. Fortunately, I have not had to go to the Vet very much. I have a deductible, and if I only go once a year, it can be expensive.”

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Posted 6 years ago

“seem to submit a lot of bills, with less coverage over time”

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Posted 6 years ago

“Great service. Would have liked some better communication regarding policies involved in first time claims but my questions were answered in a timely manner.”

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Posted 6 years ago

“Customer service representative was very helpful and friendly. The claims process online is very intuitive.”

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Posted 6 years ago

Hi David! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“They have been great, they have taken a little longer to process claims than I would prefer but our pet has been to the vet what feels like a 100 times this year and they have been great through it all. I was scared to see what they would actually cover after our deductible was met, but they covered every illness charge, even lab work which I was surprised about. Thanks for being so great Pets Best”

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Posted 6 years ago

Hi Amelia! We are SO thrilled to hear about your positive experience with Pets Best. Thank you for sharing it with us; we are happy to have you as part of our Pets Best family!

Posted 5 years ago

“In constant communication if delays are expected and very courteous representative. Otherwise so far so good.”

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Posted 6 years ago

Hi Samuel! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“Little less than a month in claims so far. Pretty quick. The premium is the best I could find for coverage and price.”

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Posted 6 years ago

Hi Austin! We are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family!

Posted 5 years ago

“I wish they had an app but they are very responsive.”

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Posted 6 years ago

Hi Nicholaus! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“I was surprised 80% coverage without any hassle!”

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Posted 6 years ago

Hi Pat! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“Signing up was easy and I was happy that they provided multiple options that met my needs. However, my only complaint to date is the time it takes to process claims has taken much longer than the 5 days they state. On average I am seeing 10-15 day waits for a response. Good thing I am not in a hurry for reimbursement.”

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Posted 6 years ago

Hi Valerie! We are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family!

Posted 5 years ago

“At first I was disappointed I wouldn't e receiving a reimbursement for my $800+ vet bill. However, after a few days I received an email string I would be getting a reimbursement for 1/2 of my expenditures. I would have wanted more. We have to read very carefully. Thank you Pets Best.”

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Posted 6 years ago

“Representatives are very friendly, easy to talk to & able to explain there products. Great response when claim was filed.”

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Posted 6 years ago

Hi June! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 6 years ago

Pets Best Insurance is rated 4.3 based on 29,038 reviews