Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,038 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good.”

Helpful Report

Posted 5 years ago

Hi Jacqueline! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“The reason I gave a 4 star Good is because it took longer than what I thought for the completion of the claim.”

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Posted 5 years ago

“Sometimes it can take over 2/3 weeks to receive reimbursement. Otherwise pleased with company.”

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Posted 5 years ago

Hi Dawn! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“I’ve always had a great experience with Pets Best. The only reason I moved their review to a 4 is lately they take way too long on processing claims”

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Posted 5 years ago

Hi Nathan! Thank you so much for sharing your positive experience with us!

Posted 5 years ago

“I was pleased with the outcome of the claim. Had gotten used to the speedy process but appreciate the message to let customers know things were delayed.”

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Posted 5 years ago

Hi Nancy! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“Gets the job done for the most part, but would be nice if it covered more for puppies as I’m still shelling out over $100 per visit every few weeks.”

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Posted 5 years ago

Hi Ysa! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“customer service personnel are very cordial and the company covers most of the essential charges.”

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Posted 5 years ago

Hi Patricia! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“Your company has provided good reinbursement for Avery and his health issues. Thank you Jeanne McAllister”

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Posted 5 years ago

Hi Jeanne! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“Process to longer than expected but refund was processed.”

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Posted 5 years ago

Hi Ricardo! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“It takes some time for your company to make payments. My past insurance provider took 2-3 weeks to make payments to me. I hope this was just a one time thing.”

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Posted 5 years ago

“I am really happy to have Pets Best! My frenchie has epilepsy, which she had before I signed up for this insurance, but last winter continued to get aspiration pneumonia. It drove my care credit bill to about $7k. Because the pneumonia started after I had my policy, I was able to get this diagnosis covered. Pets Best reimbursed me over $4500. I am so thankful for this! I did however try to claim some re-check visits that were related to the pneumonia and was denied, which I was surprised because I pay for the unlimited option. Other than that, I am very satisfied with Pets Best and am very thankful for having signed up for a policy through them! They are also quick to process claims and reimbursements are also speedy. Thank you Pets Best!”

Helpful Report

Posted 5 years ago

Hi Jessica! Thank you so much for sharing your experience with Pets Best! We are so glad to hear how Pest Best has positively impacted your pet’s life. Thank you for choosing Pets Best to protect your pet!

Posted 5 years ago

“Really easy to use, takes a little while longer than quoted sometimes but great nonetheless! Definitely kept my dogs alive a few times”

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Posted 5 years ago

Hi Bill! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“Claims are processed in a reasonable amount of time. Customer service is very helpful in answering questions that I have.”

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Posted 5 years ago

Hi Georgia! We are SO thrilled to hear about your positive experience with Pets Best. Thank you for sharing it with us; we are happy to have you as part of our Pets Best family!

Posted 5 years ago

“Quick and easy to use, but too forever and a day to get the money back. I was informed they had a lot of claims so hopefully this lengthy processing time was an exception and not the rule”

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Posted 5 years ago

Hi Michael! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“It’s great that it helps with routine care but it gives us piece of mine knowing if an accident or sickness occurs we have help. They are very good about dealing with claims in a timely manner and keeping you informed.”

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Posted 5 years ago

Hi Dale! So glad to hear you’ve had such a positive experience with Pets Best. Thank you for trusting us with your pet’s health!

Posted 5 years ago

“I am very happy with pets best and have had it for my 2 dogs for 9 years. I normally would rate it 5 stars but I take a star away because I’ve had premium increases and claim processing has slowed down so I rate it 4 stars.”

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Posted 5 years ago

Hi Maria! Thank you so much for sharing your positive experience with us! We are glad to have people like you as part of our Pets Best family!

Posted 5 years ago

“I enjoy using pets best because they always help me with my pet medical expenses. And it is very easy to use. I can cal”

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Posted 5 years ago

“all good, last reimbursement delay was timely explained, thank you!”

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Posted 5 years ago

“Usually quick processing of claims, but the last couple of submissions have taken 3-4 weeks to process. That's too long.”

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Posted 5 years ago

“So far so good”

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Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 29,038 reviews