Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,038 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,038 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good policy but could be more "generous" in offering better coverage of flea/tick and heartworm coverages.”

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Posted 5 years ago

“It is very easy to enter a claim”

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Posted 5 years ago

“There was a lot of jumping through hoops and all in all took 2+ months for things to process, but it was worth it in the end!”

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Posted 5 years ago

“need more communication on when the money that is covered is in your checking account .”

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Posted 5 years ago

“Pet's Best Insurance is the...best! My puppy ate something he shouldn't have and it was awesome to submit the claim to pet's best and they covered it! Highly recommend them to anyone to gets a new puppy or dog.”

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Posted 5 years ago

“My rescue Molly came to us with a lot of issues. I'm so happy I have Pets Best to help with her medical expenses.”

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Posted 5 years ago

“I love pets best insurance. They are affordable and very good, customer service is always great as well! The only reason I gave 4 stars vs 5 is their processing time is a little lengthy. Anytime I've had to make a claim it takes 3-4 weeks to get a reimbursement.”

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Posted 5 years ago

“Pets Best is a very reliable provider with payment. Their payment processing times however has gone from 5-10 days, to 20-25 days”

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Posted 5 years ago

“The claims department is fast with refunds”

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Posted 5 years ago

“My first claim submission and reimbursement went very smoothly and fast.”

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Posted 5 years ago

“The process of submitting the claim was very easy to do. The time it took to get our reimbursement was a month, to long.”

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Posted 5 years ago

“Handle claims quickly Always available to answer questions”

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Posted 5 years ago

“They cover a lot but they don’t really tell you something is covered until you submit the bill. And reimbursement takes way too long. I am working on 5 weeks and still nothing.”

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Posted 5 years ago

“Pets Best has always reimbursed claims as stated. I have never had an issue with the coverage or a dispute over a claim. Time frame to issue reimbursements has almost tripled since August 2019. A problem when a client has spent/charged large amounts for vet care. I thank and commend Pets Best for quickly reimbursing the two claims related to the collapse and euthanization of my sweet ten yr old cocker spaniel. Pets Best, and the claims person handling those final claims have my heartfelt thanks. I recommend Pets Best as being with them for 5 years has been an anchor in my life and the life of my rescue cocker. Thank you.”

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Posted 5 years ago

“Takes a long time to get reimbursement”

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Posted 5 years ago

“We have been happy with the coverage we've received overall. Meeting the deductible is always the costly part to begin with. But, it is a relief not to have to pay everything when we have a vet visit or procedure!!”

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Posted 5 years ago

“Paid what I assumed they.. good service!”

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Posted 5 years ago

“No ,,,,,,,,”

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Posted 5 years ago

“Petsbest makes it very easy to send in Claims, and getting back 90% is wonderful. The only downside, Is lately it has been taking a little longer to be reimbursed, but it's not a big deal really as long as we're getting it :)”

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Posted 5 years ago

“So glad I have it. My claims usual take quite awhile to process but they do process them. I'm pretty happy with them. They are more affordable than other companies.”

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Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 29,038 reviews