Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,983 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy submission process although the reimbursement time was long”

Helpful Report

Posted 4 years ago

“Reimbursement has been as expected. Make sure your dog’s name and paid in full is on your claim. Currently, it is taking over a month to process claims. I had to contact the company after first claim, which was late last year. I was on hold for over 30 minutes 2 times. No response to email. Sent a message through Facebook page. First response said there was nothing they could do ( my dog’s name was not on receipt). I waited a couple days and sent inquiry again. That person was extremely helpful and I was able to get claim processed. She contacted my vet’s office. 3 stars below for rating customer service because first representative was basically unwilling to try to help me. Second contact was extremely helpful. Seems to be some inconsistency in training their employees.”

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Posted 4 years ago

“Quick response. Check was issued within days of my claim.”

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Posted 4 years ago

“Submitting claims is easy, once they get your records straight. That was a bit of a hassle for me, but the fault was shared between Pets Best's records department and my own vet's office. Two claims were rejected due to glaringly obvious mistakes, but one of the rejections was a direct result of the back-and-forth over vet's records. It was annoying to have to appeal them, but the appeal process was also easy. It didn't matter that months had passed since I had received the original decisions before I could get to filling out the forms. The form was simple, the process was not dragged out, and the appeal decision came back (in my favor) less than a week later. Calling into customer support can sometimes be time-consuming: over half an hour just on hold once, though the second time was a little faster. The support staff seemed a bit harried but not rude. I thought the customer support staff that I had spoken to would forget me and move on, but a few days later I got a call from the same staffer to let me know that they had emailed an appeal form to me. I appreciated the fact that they kept track of my problem even after I thought the interaction had ended. If they keep up the good things I've experienced now that the vet records are sorted out, I can definitely see my rating going up to 5 stars.”

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Posted 4 years ago

“Well I never died a claim on pet insurance so I don't have anything to compare you against but this insurance seems fine by me.”

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Posted 4 years ago

“This company responds to client quickly and has good services”

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Posted 4 years ago

“The coverage is spectacular! However, my claims were processing for about a month until they were complete.”

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Posted 4 years ago

“Claim took several weeks to process.”

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Posted 4 years ago

“So easy to submit a claim, and excellent coverage! Took a long time (little over a month) for them to review the claim though.”

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Posted 4 years ago

“It’s great like it a little pricey for the coverage But what I don’t like is that it takes too long to get a reimbursement for claims...”

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Posted 4 years ago

“I don't have anything to compare to since last year was my first year with pet insurance. They do take quite a while to pay you, but that's ok. What I was surprised about was my 30% increase in my pets premium for next year. From a puppy to a 13 month old dog...I may be cancelling or increasing my deductible from $500 to $1000....weighing my options.”

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Posted 4 years ago

“The only thing i dont like is take to long to get paid back.”

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Posted 4 years ago

“All services were paid as expected in a timely manner. The cost is high not sure if it will be affordable in the future.”

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Posted 4 years ago

“Filing a claim is easy as can be, just upload your complete bill from the vet, and they take it from there. The only problem I have is the length of time it takes for the claim to be closed. It usually takes about a month. Do not let that be a deterrent though as just about everything is covered.”

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Posted 4 years ago

“The process is super easy and I love the plan I have for my dog. Processing the claims takes a little longer than I would hope but I still would highly recommend.”

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Posted 4 years ago

“Very easy to submit a claim, attach documents etc. Hassle-free payouts as well. Very slow, however. Each claim takes over a month to be processed.”

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Posted 4 years ago

“Easy to file claims. Time from claim to payment very short.”

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Posted 4 years ago

“Great Service, quick response to questions.”

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Posted 4 years ago

“Great service! It is better to communicate via email or on line. If you call you are put on hold for a long time. I haven’t been able to get through this past year.”

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Posted 4 years ago

“I have had Pets Best since 2018 when we adopted our furbaby. The few claims we have submitted have been handled promptly. I have a $500 deductible so I have not had much of a reimbursement.”

Helpful Report

Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 28,983 reviews