Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,046 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely shocked when I received EOBs for my claims. Had absolutely no clue about a “co-pay” and line items I was told on a phone call would be covered under my plan, were not covered on my EOB. Truly upsetting and frustrating. I thought the local Boise Pets Best was different than the other insurance companies.”

Helpful Report

Posted 5 years ago

Hi Adabel, the policy you enrolled in is our most basic plan which excludes certain coverages. Additionally, we dont cover 100% of vet bills. Only up to 90%. Depending on what coverage you select, the leftover percentage would be your copay. We are happy to contact you and explain the coverage in detail. Have a good day.

Posted 5 years ago

“Was a loyal customer and when new plans took effect, my dog did not qualify for an unlimited incident plan. New customers only. Then Pets Best wanted to charge $189/month for a dog that had reached her lifetime limits. Pets Best doesn’t seem to want to retain customers. So I switched to Healthy Paws insurance for all three of my dogs and we’re very happy!”

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Posted 5 years ago

Hi Teri, when you enrolled we did not offer unlimited coverage. We now do. We are sorry to see you go and are happy you found the company for you.

Posted 5 years ago

“Looking at price point ... I switched from another insurance to petsbest in August 2019 during policy renewal. I was with the other since pup was born. This was my biggest regret. Since the switch All claims were being delayed “ We Apologize For The Delay” then We had every basic coverage denied I was harassed by the staff for records dating back to previous vet They were already faxed over twice and confirmed by my vet They continued their harassment and implied my vet was lying?! They denied every claim stating whatever they can and find any reason not to pay claims. They actually had one of the faxed Prior records as a claim?! Then denied that claim because it was from before I joined?! Clearly their mistakes- they tried to say my current vet submit the claim from my previous vet? Say what?! Finally I was fed up with the back and forth. When I asked to cancel it was the FASTEST response I had ever received from the team. Boom. We were DONE The account was canceled that day. Too bad they care so little about the customer satisfaction I am happily back with my original carrier”

Helpful Report

Posted 5 years ago

Hi Rene, we are sorry you had a negative experience. Your claims for your pet were paid and reimbursed. If there is some confusion, please give us a call. Have a good day.

Posted 5 years ago

“Prolonged time to get claim settled.”

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Posted 5 years ago

Hi Chris, claims are processed in the order in which they are received. We are currently experiencing high claim volume. If additional information is needed to process the claim, we will notify you. We appreciate your patience.

Posted 5 years ago

“14 day part of the policy is terrible. We didn’t know for sure we were getting the dog till we were there. No way to register without knowing then had to pay $2000 out of pocket since the puppy got sick three days after getting her. Took a month to tell me they weren’t paying either.”

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Posted 5 years ago

Hi Kaitlynn, we actually have some of the shortest waiting periods in the industry. You may enroll in a policy 10 days prior to getting the pet, if it doesnt work out, you can always cancel. We dont lock you into a contract. Sorry to see you go and wish you the best.

Posted 5 years ago

“Worst insurance company to deal with. Took over 60 days to approve a claim. Canceling plan ASAP”

Helpful Report

Posted 5 years ago

Claims are processed in the order in which they are received. We are currently experiencing high claim volume. If additional information is needed to process the claim. Sorry to hear you are cancelling. We wish you and your pet the best.

Posted 5 years ago

“I provided all medical documents and it took over 60 days for them to reimburse me for my claim. I had to call and complain and then was finally reimbursed. Also - they "hid" the definition of deductible on page 21 of the policy jacket, where they state a co-pay is applied before your deductible. So basically they deceive you with the deductible. If your policy has a 1000 deductible and an 80% coinsurance, then your TRUE deductible is $1200 before they will pay anything. It is VERY deceptive and I'm highly disappointed in this company at this point in time. There are other options - and I'm looking into them now.”

Helpful Report

Posted 5 years ago

Hi Jerry, the deductible is still $1000. We dont cover 100% reimbursement and you selected 80% with your policy. Therefore, your copay is 20% in addition to the deductible. You are welcome to request options for a lower deductible. However, keep in mind this will require a brand new policy with all new waiting periods. Have a good day.

Posted 5 years ago

“waiting over a month for $200”

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Posted 5 years ago

Claims are processed in the order in which they are received. We are currently experiencing high claim volume. If additional information is needed to process the claim, we will notify you. We appreciate your patience.

Posted 5 years ago

Hi Stephanie, claims are processed in the order in which they are received. We are currently experiencing high claim volume. If medical records are requested, the time it takes for your vet to send that information, can delay the process. We will notify you when the claim is done processing.

Posted 5 years ago

“30 days to process a simple medication refill claim. Unacceptable.”

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Posted 5 years ago

We apologize about the delay. Your claim and your pet are important to us. This isn't normal for our company to take this long, and we promise it is not intentional. We have experienced an overwhelming amount of growth in our business that was not expected and are currently processing more claims than we could have ever anticipated. We understand this is not your fault, but we are working really hard to get back up to speed, and we appreciate your business as we work towards that goal.

Posted 5 years ago

“Doesn’t cover anything even basic stuff”

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Posted 5 years ago

Hi Ashley, our records show we reimbursed every single one of your wellness claims. Please contact us as there seems to be a misunderstanding.

Posted 5 years ago

“The worst pet insurance company.”

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Posted 5 years ago

Hi Simeon, we are sorry you had a negative experience. Reach out if you would like us to look into your complaint. Have a good day.

Posted 5 years ago

“Prices are unbelievable!!!!!”

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Posted 5 years ago

Hi Bella, Prices will tend to go up as your pet ages. Much like in human health care, an older person is going to be more expensive to insure than a younger one. Similarly, a pet's chances of becoming ill will increase as they age. The insurance premiums are designed to reflect this increased risk of illness. You'll be happy to know that prices do not go up because of your pet's personal claims filing activity. Contact us if you would like to go over options for lower rates.

Posted 5 years ago

“Bad do not use them”

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Posted 5 years ago

Hi Rosanna, we would like to look into your concern and would appreciate it if you would please elaborate on your negative experience. Thank you for reaching out. Have a good day.

Posted 5 years ago

“There are better options out there from your Vet. This insurance doesn't cover many of the Dr. Visits or treatments a new puppy needs. In hindsight I should have gone with my gut and took the care plan from my Vet instead of trusting reviews online. Disappointed”

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Posted 5 years ago

Hi Daniel, we do cover the visit as long as you include it in the coverage in which you enroll your pet. Please give us a call and we can discuss different options for your pet. Have a good day!

Posted 5 years ago

“Every claim I have put in has been denied for one reason or the other. Now one was finally accepted and I got back a whooping $.73. I really don’t know why I’m paying for the insurance!!”

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Posted 5 years ago

Hi Dana, our records show we have reimbursed your high dollar claims. Please contact us if there is some confusion.

Posted 5 years ago

“Two years prior to my getting this insurance, my dog had a UTI. They refused to cover the claim even though I had her cleared by a Specialist, that she was kidney healthy. They said It was because the bacteria was never identified! Seriously? Not cool, or consumer friendly.”

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Posted 5 years ago

Hi Diana, claims are processed with medical records from your vet. We see you have filed an appeal and will contact you via certified mail when the appeal is done being reviewed. Have a good day.

Posted 5 years ago

“Claim process time is typically 3 times the amount they tell you when signing up.”

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Posted 5 years ago

Hi Jordan, average claim processing time is 7-10 days. Currently, we are experiencing unusual claim volume and appreciate your patience while we get back to our normal processing time. Have a good day.

Posted 5 years ago

“Terrible experience. After my pet insurance plan specifically to cover spay neuter and early costs for my puppy, the tell me they didn't have me placed on the right plan so spay operation isn't covered.”

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Posted 5 years ago

Hi Dan, we apologize for the confusion. You did not enroll in the wellness plan which is the option that covers the spay or neuter surgery for your pet. Let us know if you would like to adjust your policy for future wellness care services. Have a good day.

Posted 5 years ago

“Get ready to pay an arm and a leg to have your coverage denied. Typical insurance company.”

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Posted 5 years ago

Hi Juan, we have several options to find plans that will fit your budget. Give us a call and we can go over different plans for lower rates. Have a good day!

Posted 5 years ago

“Took a month for claim to be processed. Denied all my claims, stating my puppy's illness was a pre-existing condition. Nonsense. Not sure how you get a puppy, take them to the vet and their illness is considered pre-existing? We bought the puppy at 8 weeks old. How is it possible the illness was pre-existing? Very, veryyyy frustrating. The processing time is insane. We wen't with Pets Best because they were known for quick turn-around. Definitely not our experience. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Kelsey, we understand your concern. When claims are filed on new policies, we request medical records to accurately process claims. Based on this information, the claim decision and coverage is determined. If you disagree with the denial, you are welcome to file an appeal with supporting documents. Please let us know if you would like us to send you an appeal form. Have a good day.

Posted 5 years ago

Pets Best Insurance is rated 4.3 based on 28,046 reviews