Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find it unsatisfying to know that I’m paying $50 a month to only have a portion of my pet’s routine vaccinations covered. I’m paying more a month on insurance than I’m paying for in a vet bill. The vaccination breakdown on your website is basically false advertisement. I’m only keeping the insurance for Incase god forbid something serious was to happen to my dog.”

Helpful Report

Posted 6 years ago

“constantly late on reimbursement”

Helpful Report

Posted 6 years ago

“The last two times that I have filed a claim, it has taken forever to get re- embursed any money. They said that they were waiting on info from vet when in fact they had it. I had to call my vet and add them on to get straight. Last time, they at first said the same thing, then decided that they did not need any more info. They had it all. ( X-rays, diagnosis) It took a month to get money back and we filed the claims on- line. Considering dropping them. Of course now we have met the deductible so would be shooting myself in the foot to do so. Very disappointed.”

Helpful Report

Posted 6 years ago

“Does not cover most treatments. . Everything seems to be a preexisting condition. They even deduct Vet's charges for syringes, disposal, etc. Way more expensive than my ins. on other pet. Only used this co. because of rec. by a veteran magazine.”

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Posted 6 years ago

“Pay too much for the monthly premium and not enough in return for claims.”

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Posted 6 years ago

“I pay $50 a month on pet insurance and still pay a lot in out of pocket expenses. For example, got my cat vaccinated and spent $180 only to be reimbursed for only $55, but if I went and got him vaccinated at Petco, even without PetsBest, I would have spent a lot less money even with the reimbursement.”

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Posted 6 years ago

“Was thrilled my first two claims... then made the mistake of purchasing 6 months heartworm. , flea and tick which they would not pay for the 6 months...currently looking for another company ... and I am paying for their best plan...wrote and got no satisfactory explanation...”

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Posted 6 years ago

“Not a good coverage and take forever to process claims”

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Posted 6 years ago

Hi Raya, our records show your claims have been processed. let us know if you have more claims to file.

Posted 6 years ago

“Not thrilled with this company. They take weeks to pay out, and it’s always less then you think it will be. I have two bulldogs and pay almost $200 a month in insurance, but they dodge every claim and never seem to be able to make a payment for some reason or another. It might be better to just put the $200 I spend in insurance and put it into a savings account for my pups.”

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Posted 6 years ago

Hi, Pet insurance is meant to help with the unexpected vet visit for hurt or sick claims. BestWellness is meant to help you offset the cost of what you'll be spending to keep your pet healthy, whether you have insurance or not. We are one of the only companies that offers wellness and its reimbursed without you having to meet a deductible or copay based on set limits per year which you can find here https://www.petsbest.com/routine-care and in your policy documents. Please let us know if you have any other concerns or wish to have a representative contact you to go over your coverage in detail.

Posted 6 years ago

“Takes too long to get reimbursed for such a simple claim. Very unhappy w the quality of custoner service”

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Posted 6 years ago

Hi, most claims require medical records for accuracy. Please contact our team to discuss the particulars of your claim. Thank you for your review.

Posted 6 years ago

“It was not until filing the second claim for puppy vaccinations that it was mentioned there is a cap on vaccinations yearly. Why should someone get a wellness plan for a puppy if the required vaccinations are not even covered in full, and why wasn't this information made clear in advance????”

Helpful Report

Posted 6 years ago

Hi Tina, pet insurance is meant to help with the unexpected vet visit for hurt or sick claims. BestWellness is meant to help you offset the cost of what you'll be spending to keep your pet healthy, whether you have insurance or not. We are one of the few companies that offers wellness and its reimbursed without you having to meet a deductible or copay based on set limits per year which you can find here https://www.petsbest.com/routine-care and in your policy documents. We show you self enrolled online and did not speak with an agent. Please let us know if you have any other concerns or wish to have a representative contact you to go over your coverage in detail or if you would like us to resend your policy documents for your review.

Posted 6 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews