Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 28,949 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 28,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog has a preexisting condition and had surgery to fix that. I understand all that entails with insurance. This insurance doesn’t cover any meds. Vet prescribed a sedative for him. Not covered. I got $25 reimbursement for heartguard. Period. Will be shopping for less expensive insurance.”

Helpful Report

Posted 5 years ago

“Honestly, I am very dissatisfied with the coverage/reimbursement rate for Rx needs for my pet. I paid for one of the best plans available and many of the claims have been rejected because XYZ Rx are not in their formulary. Also, it seems like the deductible(s) are very high. Considering I have a reasonably healthy dog I feel like I am just throwing money away with this policy. Additionally, it has been taking a very long time for claims to be reviewed and processed. At this point, I don't think I will be renewing my policy with PetsBest. We'll see.”

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Posted 5 years ago

“My last claim took 3 weeks to process. That is ridiculous! Also my policy went up from $88 to $160. I had to increase the deductible to get it down to a still whopping $120.”

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Posted 5 years ago

“Our dog had to be euthanized recently due to inoperable cancer and the only thing covered was the flea and tick medicine that we paid for before we knew he had to be put to sleep. No part of end of life procedures are covered and for what we pay, that is unacceptable--especially since this is a time of extreme grief and stress for owners. Something, anything, should be included in the policy to cover end of life procedures, no matter the coverage. Extremely disappointed in this to say the least.”

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Posted 5 years ago

“18 days to get a simple claim is no excuse. It was only good in the beginning and not happy with the company anymore.”

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Posted 5 years ago

“Outrageously expensive and too many exclusions, and this is with a multi dog discount. I'm considering canceling my plan. I'm on social security and this costs more then my insurance. Pets Best wasn't always this way. It's ashame when companies know we take care of our pets like family and are willing to sacrifice for them. There should be a senior discount and better coverage. I hope this will help someone else. Do your research. 🐾🐾💖🐾🐾”

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Posted 5 years ago

“It took over a week before they processed my claims then come to find out nothing was reimbursed because I was still in my waiting period.”

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Posted 6 years ago

“Currently not very pleased. Seems to have taken a very long time to process claims and now I have to appeal a claim due to Pets Best claiming his development of a "hot Spot" was a pre-existing condition which it obviously is not. Hopefully this will get better.”

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Posted 6 years ago

“Claims usually denied, or if appealed, still denied. Pricey with little benefit. Only reason I didn't give it 1 star ... at least they deny quickly!!!”

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Posted 6 years ago

“Turn around time for reimbursement was decent.”

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Posted 6 years ago

“It really does not pay out as much as one thinks when one sign up for it when you compare the cost of the premiums.”

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Posted 6 years ago

“The last pet I had covered through Pets Best had better coverage, especially a wellness visit. I will be researching other options as $40 refund out of $200 spent is not what I would consider for coverage. This is not the same company. JLPrins”

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Posted 6 years ago

Hi Judy! We are so glad to know Pets Best has been by your side when you needed it most. Thank you for sharing your story with us and for being part of our Pets Best family!

Posted 6 years ago

“As previously stated Coverage vs Premium ratio is far away from competitors. Still waiting for the check to reimburse me for the claim. Customers can not deal with lecsensed agents or underwriters when claiming just with customer service reps.”

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Posted 6 years ago

“Very slow processing of claims and very average customer service”

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Posted 6 years ago

“Reimbursement at 80% is good however your underwriters leave a lot to be desired. We have had this insurance for 15 years and have found recently that the underwriters do not seem to pay attention to what our vet lists as a reason for a visit. Twice they have listed a condition for which our pet was not seen for and once this resulted in no reimbursement. We had to file an appeal and wait for that process. We have also had the problem of late reimbursements due to "high claim volume". Perhaps you need more staff? If we ever get another pet we will look at different pet insurance.”

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Posted 6 years ago

“I'm very disappointed to find out that I will not be getting my payment back from Pets Best for my puppy Veterinarian Appt for Wells Care...you guys claim that she's not covered for the visit...I paid an extra money for Wells Care so that my puppy can be covered just to find out that she's not...I feel if I'm going to be paying you well over $140 that all appt for my puppy care should be reimbursed if I pay out of pocket for the appt. I will see on my next Veterinarian appt for my puppy will be covered, if not covered I most likely will cancel this insurance for it will not be worth having if I'm the one who is paying for her appts and not being reimbursed...”

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Posted 6 years ago

“too expensive. claims processing poor”

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Posted 6 years ago

“it just too expensive and the premium is to high so unless you get more than one claim you get very little of your cash back and for how much im paying out every month it kinda sucks”

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Posted 6 years ago

“Everything looks good on paper, however, when we turned in a claim, it took almost two weeks to process. Still haven't seen the money yet. All docs were sent in with claim. Shopping around now for a better company.”

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Posted 6 years ago

“I've been paying the premiums for years with no claims. They've tried to raise my premiums from time to time, so I just kept lowering my coverages. Then, the first time I submitted a claim, my premium instantly went up 50%. Considering the thousands I've paid in the past with no claims, I'm really displeased with this company.”

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Posted 6 years ago

Pets Best Insurance is rated 4.3 based on 28,949 reviews