Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,019 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,019 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

Visit Website

Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This 2nd time i used so far, everything is ok. Thank you”

Helpful Report

Posted 4 years ago

“You guys are getting better. Good job”

Helpful Report

Posted 4 years ago

“Why can’t you just put the AMOUNT/ that you are paying claim instead of us waiting to see when hits our bank account”

Helpful Report

Posted 4 years ago

“Everyone was very helpful. The only issue I had was getting through when I called to talk to a person! The hold time was anywhere from 30minutes to an hour. That is not great customer service.”

Helpful Report

Posted 4 years ago

“The claim process was a little slow, it took three weeks to review my claim. However the claim was incredibly easy to report and once the claim was approved I received my direct deposit refund the next day. I spoke with a claims representative in the beginning of my claim process who was wonderful. The review of my benefits paid out was very clear. Would recommend pets best to my friends and family.”

Helpful Report

Posted 4 years ago

“Overall happy with the insurance. Just wish processing time was a bit faster but I understand.”

Helpful Report

Posted 4 years ago

“We thought we would be reimbursed quicker than what we did, however, they did continue to keep us updated and reimbursed everything we thought they would! Grateful for petsbest !”

Helpful Report

Posted 4 years ago

“I've always been very happy with Pets Best. The only issue I have is that I don't understand why the monthly cost increases so much every year. I realize that my dog is getting older but the increase is too much.”

Helpful Report

Posted 4 years ago

“PetsBest is one of the best pet insurance companies I know. Their prices are very competitive, and customer service support is great. Sadly, it takes a little longer than expected to get an answer for your claims.”

Helpful Report

Posted 4 years ago

“Love Pets Best, but they have taken longer and longer to review claims and the last claim that I submitted was broken in half for each pet and they forgot to re-enter the second half. Not sure what these other questions below are for..”

Helpful Report

Posted 4 years ago

“Good insurance. Easy claim process. Good EOB docs. Faster claim response would be good.”

Helpful Report

Posted 4 years ago

“Considering that all the employees are working from home I think my experience was the best it could be. When the employees are back to work I look for a better experience.”

Helpful Report

Posted 4 years ago

“East to use and people are knowledgeable. It can be slow to get reimbursed sometimes is my only issues. But no other issue aside from that!”

Helpful Report

Posted 4 years ago

“They do a good job of describing the services that are/aren't covered.”

Helpful Report

Posted 4 years ago

“The service is great. The coverage is good but a little less than I expected.”

Helpful Report

Posted 4 years ago

“This was my first time submitting a claim. The process was super easy and everything was cover per my plan. The only complaint was that it did take about two weeks to get processed.”

Helpful Report

Posted 4 years ago

“The only reason that I gave it 4 was because of time it takes to process the claim. I have been with them for 8 years, and they care about your pet. They are polite and answer questions with knowledge about the subject.”

Helpful Report

Posted 4 years ago

“Filing claims was pretty easy for the most part. I'm giving 4/5 stars because without the Pets Best app, there isn't really a good way to contact the company. When I had a question and called the 1-877 number, I was on hold for an hour and still no one had picked up. It was only after I discovered the app that I could text your agents and get some answers. One suggestion I would make is to have more updates on the app itself. Something as simple as an update saying "medical reports received", instead of having the customer wonder if the claim is still "pending" because of an external hold up. Otherwise, I'm pretty happy with the service so far and will likely continue with my policy.”

Helpful Report

Posted 4 years ago

“Good Insurance but claims take to long for reimbursement”

Helpful Report

Posted 4 years ago

“Happy for the most part thus far. That it takes 3-4 weeks to process a claim seems excessive.”

Helpful Report

Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 29,019 reviews