Pets Best Insurance Reviews

Name: Pets Best Insurance
Address: 11333 N. Scottsdale Rd., #160, Scottsdale, Arizona
Rating: 4.30

4.3 Rating 29,026 Reviews

80 %

of reviewers recommend Pets Best Insurance

Company Reviews

Metrics

Info

4.3

Based on 29,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About Pets Best Insurance:

At Pets Best, our mission is to end economic euthanasia by helping to ensure pet owners are financially prepared when their pets need unexpected veterinary care. We strive to give pet owners peace of mind by taking the financial worry out of owning a pet, so you can make the best decisions for your dog or cat.

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Phone:

1-877-738-7237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rates are a bit high, but the coverage is pretty good. They are taking bait long to process claims, but maybe due to the pandemic...otherwise a positive experience.”

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Posted 4 years ago

“Pet’s Best insurance really helps!”

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Posted 4 years ago

“Very slow processing claims.”

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Posted 4 years ago

“Good service, although a bit delayed. However, the communication and details were great.”

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Posted 4 years ago

“I am happy with the insurance plans I have for my pets but WOW the time service for receiving reimbursement is seriously unacceptable. I've waited nearly a month just to get reimbursed for follow-up vet bills for a claim that was already approved months ago.”

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Posted 4 years ago

“I would have rated Pets Best a 5 normally but after I filed my last claim, I received confusing emails about what would be covered. It was eventually straightened out. The customer service reps are excellent - knowledgeable, very polite and patient.”

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Posted 4 years ago

“The insurance itself is great! The hold times for customer service is waaaaay too long. Also the time it takes for paying claims is too long as well.”

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Posted 4 years ago

“Why did my payment go up. I just submitted my first claim.”

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Posted 4 years ago

“I have been with Pets Best for many years. They are the best that I have found. The coverage is good! Claims are easy to file.”

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Posted 4 years ago

“Pets Best is the best pet Insurance I have found... I have been with the company for many years. Submitting claims is easy and the coverage is good! Payment of submitted claim takes longer then it had in the past but they keep you up to date on how the claim is being processed. Thank you for that! :-)”

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Posted 4 years ago

“We've had this insurance for our two dogs and cat for only about 3 months now. I've unfortunately already had to file three claims. One I just filed, the other was reviewed quickly, the second sat for a month in review. Turns out they needed more vet records and never contacted me for the vet's info until I inquired on what was going on. After that was resolved it went through just fine. So far that's the only issue I've had.”

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Posted 4 years ago

“Have had insurance with this company since 2002 .Have always been happy with it until recently.The only problem I have is they take awhile before they get to claims now .”

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Posted 4 years ago

“Overall, I'm happy with the coverage but not happy that the flea, tick, and heartworm treatment is only covered for 6 months instead of the whole year. I pay a pretty significant cost for monthly coverage for two dogs and I would at least expect that the prophylactic/preventative care is covered”

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Posted 4 years ago

“Our dog was recently diagnosed with two types of cancer and we've had several vet appointments and prescription claims that we've submitted. Though it took a little while for Pets Best to approve the condition, so fa they have approved one of the two types of cancer (just waiting on the second condition approval). It is such a huge relief knowing we can get our dog treated in the best possible way without worrying about paying the total amount of each vet bill. We are on a 90% reimbursement plan with $1,000 deductible and pay annually for our plan. I highly recommend this plan!”

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Posted 4 years ago

“So far I have been very impressed with Pets Best. It took about a month to get my reimbursement for my dog’s cancer treatment, but submitting the paperwork was very easy and I did not have to jump through hoops to get her treatment covered. I will say it is very hard to get ahold of someone by phone (I sat on hold for an hour one time and still never got anyone before I gave up), but the one time I did get through, the customer service rep was fantastic and the online portal is fairly easy to use.”

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Posted 4 years ago

“All was good, but took a little longer for payment on this claim.”

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Posted 4 years ago

“I should have better understood wellness policy before I bought as I didn't realize you could exceed the amount paid for wellness. My vets aren't the most expensive in town and yet I exceeded well before my dog's third set of shots. Delay in paying claims but with COVID that can be expected. Had a different company with my dog that passed in May so I assumed things would work the same. Will definitely not renew wellness; accident I will.”

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Posted 4 years ago

“So far I haven’t had a bad experience with pets best. I do wish they had higher payout for wellness because we always have multiple visits and to give like $20 for dewormer or something doesn’t really cover the 12 dewormers a year.”

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Posted 4 years ago

“Long processing time, but overall good”

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Posted 4 years ago

“Good health insurance on my pet, but the length of time to complete the claim that I put in on October 10, 2020 I got paid for my claim on November 4, 2020. I realize the covid-19 pandemic may slow things up a bit, but you used to pay claims out within 5-7 business days, which was great. I would have given you a 5 star rating if my claim was paid faster.”

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Posted 4 years ago

Pets Best Insurance is rated 4.3 based on 29,026 reviews