Hi Claire,
Thanks for your feedback—glad to hear you found delivery quick and returns easy. If there’s anything else we can help with, please let us know.
Hi Karen,
Thanks for your feedback—glad you love the dress, though we’re sorry the lace wasn’t stitched correctly. We’ll pass this to our team to review. If you require any help, please do reach out to us directly.
Hi Lynn,
Thanks for sharing your thoughts on Phase Eight trousers — great to hear they fit well, look good, and last!
If there’s anything else we can help with, please let us know.
“I received my purchase within 5 working days.
However, I bought a medium size which was too large, and have since returned the jumper.
Unfortunately, I have not received any word from Phase Eight acknowledging receipt of the jumper, nor have I received my refund.
Feel this is rather disappointing and will be following it up!”
Hi there,
Thanks for your feedback—sorry to hear about the delay in acknowledging your return and processing your refund.
I can see the refund has been issued for you but if you require any further help, please do let us know.
“Very nice, beautiful shade of green and good quality jumper dress. Sadly returned it as strangely it was quite a bit larger than the size 12 similar dress purchased in Blue?”
Hi there,
Thanks for your feedback—glad you loved the colour and quality. We’re sorry the size didn’t fit as expected. If you’d like help with anything or finding a size via our sizing guide, please let us know and we’ll assist.
“My first Phase Eight purchase. Would have preferred to have been able to pick up in-store at Aberdeen. Only possible to pick up at St Andrews, about 100 miles away! Wonder why? Instead I had to have to pay to have it delivered by Evri, not the best delivery company.”
Hi Margaret,
Thanks for your feedback and I’m sorry for the hassle with pickup options and the delivery with Evri. We’ll take your note on board. If you’d like us to look into a specific order or explore pickup alternatives, please let us know and we’ll help.
Hi Sharon,
Thanks for your feedback — we are glad to hear the communication was good. We're sorry the delivery was left on the doorstep instead of the safe place and will raise this with our couriers.
Hi Gill,
Thanks for your lovely feedback—glad you enjoy the online shopping. We’re sorry we don’t have a presence in Ilkley High Street at the moment. If there’s anything we can help with online or to find a local stockist, let us know and we’ll assist.
Hi Linda,
Thanks for your feedback—glad to hear you’re happy with the sizing and quality. If there’s anything else we can assist with, please just let us know.
Hi Linda,
Thanks for your feedback—glad to hear you enjoy Phase Eight and find exchanges easy. If there’s anything else we can help with, please let us know.
Hi Dianne,
Thanks for your feedback—delighted to hear you’re enjoying the jumper and it fits well. If you need any help with anything else, just let us know.
Hi Karen,
Thanks for your feedback—glad to hear the gift packaging was nice and that refunds were prompt. We’re sorry the jacket sizes didn’t fit. If you’d like help with finding a better size, please let us know your order details and we’ll assist.
Hi there,
Thanks for your feedback—glad to hear you like Phase Eight clothes for all occasions. If there’s anything else we can help with, please let us know.
Hi there,
Thanks for your feedback—glad to hear your order arrived quickly and you found a good choice on the website. If you need any help with future orders, we’re here to help.
Hi Anita,
Thanks for your feedback — glad you love the colours and that new stock/styles keep coming. If there’s anything else we can help with, just let us know.
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