“Really like this dress. It’s just a shame I need to take it to a professional cleaners before I get to wear it, to get it steamed due to the amount of creases in it. No tissue paper either. I would probably think twice about buying again on line. Even other cheaper retailers send items wrapped in tissue paper.”
“When I first ordered the skirt, with delivery to a local branch, it clearly went missing as it never arrived there. I had to chase this myself, as it didn't seem to flag on the Phase 8 records that it had not arrived or been collected and the branch couldn't help. It was also annoying that I had to be refunded for this missing skirt and start again with a new order. The Phase 8 colleague I spoke to about this was helpful however and gave me a free delivery code.”
“Ordered dress and arrived within 3 days despite it saying it would take longer. I used the size guide to choose the appropriate size - realistic and useful. Good value! Would review the return fee cost as already charged standard delivery on top of this.”
“I paid for express delivery . One item came express , the other took 6 days ! I have tried to call customer services , but no one answers which I think is poor service”