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Phonebot Reviews

4.6 Rating 3,827 Reviews
91 %
of reviewers recommend Phonebot
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 5th October 2025
Angela B
Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
17
Anonymous
Anonymous  // 01/01/2019
Exactly as described, efficient, affordable. Will purchase from again in the future.
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
So happy with the phone I received! Thank you for your service prior to purchase via phone call, it was very helpful. 👍
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Good site. Good job
Helpful Report
Thank you for choosing Phonebot! Thank you for making your purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Phone is great
Helpful Report
Thank you for choosing Phonebot! We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
I recommend Phonebot. I couldn’t understand why Afterpay wasn’t an option to purchase at checkout. I contacted customer service after hours by email and received a response promptly. After a working out why I was able to purchase the phone. The phone itself was like near new. I needed it for a birthday present and it arrived in time to see a smile that is still from ear to ear. Thanks Phonebot 5+Stars
Phonebot 5 star review on 9th September 2021
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Happy overall with the phone cover, but it took almost two weeks to arrive.
Helpful Report
Thank you for choosing phonebot! Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have little control over making sure that is delivered on time. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
Yeah the phone look perfect without crash and like brand new, but have a little dust behind the screen so i couldnt clean it :( well its work perfectly then. Thank you very much
Helpful Report
Thank you for choosing Phonebot for your recent order! We are glad to have a positive acknowledgement on the functionality of the product. However, we feel curious to have a look on the issue that you have highlighted regarding dust behind the screen. The only possibility which comes up in our mind is something is there in between the screen and the tampered glass. Since we are purely customer centric business and I would like to make sure that you concern is fully address and resolved, therefore, you are requested to share the picture of the item via an email, so that we can go ahead and assist you properly. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB
Phone works great and there was no issue with the grading you gave the phone. It is in good condition
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
I bought an iPad Air as a Christmas gift for my daughter. Item was in great condition as described and I am very happy with the purchase. Thank you
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Easy web site great price great delivery
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Phone was in great conditon and clean highly recommend
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
So far so good with iPhone 12 mini! It did take some time to arrive and I couldn't open the SIM tray at first, but managed to in time (it had something stuck inside from cleaning or other). But so far, it works great otherwise and in great condition for a used, refurbished phone!
Helpful Report
Thank you for choosing Phonebot! Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Happy with service and quality of refurbished phone, the only issue is the charging cord can be a bit temperamental.
Helpful Report
great to deal with and the iphone was in excellent condition.
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Purchased an iPhone SE 2020 in “like new” condition. The item arrived promptly with an additional wireless dashboard charger & silicone phone case free of charge. The phone itself is in pristine condition & working perfectly. Couldn’t be happier with the service. Will definitely purchase from these guys again!
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Phone arrived on time and as described
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Great Service
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
we were happy with the service we received
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Ordered Refurbished Iphone 8. Received promptly and looks to be in great condition.
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
More than happy with the quick delivery.
Helpful Report
Phonebot is rated 4.6 based on 3,827 reviews