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Phonebot Reviews

4.6 Rating 3,827 Reviews
91 %
of reviewers recommend Phonebot
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About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Phonebot 5 star review on 5th October 2025
Angela B
Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
17
Anonymous
Anonymous  // 01/01/2019
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Marguerite D
Verified Buyer
“Phones were received quickly and in excellent condition. Would purchase again, thank you.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Millo M
Verified Buyer
“Very happy with the service. Phonebot has a thorough process checking customer details and assuring that each customer receives what they ordered. My order arrived before due date. ;-)”
Helpful Report
Lydia S
Verified Buyer
“My phone is great! Dispatch was a little slower than they promised which I'm assuming was because of COVID lockdowns. They kept me up to date on the dispatch process and apologised for the delay. Great experience!”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Good quality.”
Helpful Report
Chun H
Verified Buyer
“The phone arrived in amazing condition, really love the concept of reusing these phones!”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Madeline K
Verified Buyer
“Phone as described - very happy with my purchase. You wouldn't know it isn't brand new.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Thomas H
Verified Buyer
“Product was everything it said it was. Postage was poor. Paid extra for overnight and received it 8 days later.”
Helpful Report
Elijah H
Verified Buyer
“Took a week but got the goods”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Great phone, fast shipping. An issue with a charger cable was resolved quickly and without fuss.”
Helpful Report
Anonymous
Verified Buyer
“I have been very happy with the i-phone I bought from Phonebot”
Helpful Report
Eddie M
Verified Buyer
“Phone was as new. Very quick delivery and well priced. Definitely recommend.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Chris K
Verified Buyer
“So far, phone has arrived in perfect condition. Have have had poor experiences with other platforms so, very welcome delivery.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Therese B
Verified Buyer
“Fantastic phones, A1 customer service and lightning fast delivery!!! Every purchase is a,delightful experience! Add to that, beautifully packaged and presented products... THANK YOU!!! Therese”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Anonymous
Verified Buyer
“Eaay process, good price, good product”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
Judy T
Verified Buyer
“Always sends a great product. iPad this time. Good condition. Looks good as new. Postage time is excellent. Arrived earlier than expected.”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot
David B
Verified Buyer
“My wife is very happy with her Iphone 8 plus mobile phone from you. The phone case and the screen exactly matches the like new condition. The battery health is 93% which is very good. We have no hesitation in recommending anyone wishing to purchase a refurbished mobile phone to deal with Phonebot. The 12 month warranty offered on our purchase gives extra confidence on the quality of the mobile phone. Cheers David & Rowena.”
Helpful Report
We are thrilled to have you as part of the Phonebot family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! For any queries feel free to reach us on support@phonebot.com.au For future promotions please keep an eye on our website. www.phonebot.com.au Best Regards, Team Phonebot.
Jennifer H
Verified Buyer
“Friendly customer service, very helpful!”
Helpful Report
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au For future promotions please keep an eye on our website. www.phonebot.com.au Best Regards, Team Phonebot.
David C
Verified Buyer
“Terrific phone at a great price. Fast shipping as well. Can't fault them. Thanks”
Helpful Report
We’d just like to thank you for taking the time to write this review. It is our desire to keep you satisfied with our services and products. We, at Phonebot, know you had many options to choose from, we thank you for choosing us. For future promotions keep an eye on our website. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot.
POLLY S
Verified Buyer
“Phone arrived in perfect condition packaged with a new phone case and screen cover (plus earphones and charger). At first appearance, phone is just as good as brand new. Happy customer! Thank you!”
Helpful Report
Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB!
Toni H
Verified Buyer
“This phone came with Reinforced screen and gel cover. My son is delighted.”
Helpful Report
Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB
Phonebot is rated 4.6 based on 3,827 reviews
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