Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, , Melbourne, Shop A 289 Broadway reservoir, , Melbourne, Victoria
Rating: 4.60

4.6 Rating 4,067 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,
Shop A 289 Broadway reservoir, , Melbourne
Victoria
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service but my phone is randomly powering itself off. I have only had my phone for about a month but the issues started within days of receiving the phone.”

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“The best ever had very fast delivery I am very happy”

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“It's just flawless cosmetically, battery backup should have been better even if compared to budget mobile phones.. Overall satisfied..”

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“Delivery a bit trapped during weekend, otherwise all good. Item in good working order. Very good shop/website.”

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“Fast delivery”

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“Happy customer”

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“Just what I wanted with prompt seamless delivery Will use Phonebot again”

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“Excellent service, speedy delivery. Love that Phonebot is helping to extend product life by restoring phones/batteries. Our throw away culture is terrible and keeping up with tech sustainably hard. Have already recommended Phonebot to family and friends. Great value for money!”

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“Fast service and item as described. Highly recommend.”

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“Great phone. Looks and works like new. Very quick delivery”

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“I was very happy with our purchase of the iPhone 6. Very clean. Also very prompt service. Thank you.”

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“Smooth transaction.”

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“Service was fast and phone is amazing”

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“Product works well and fast delivery time, even in the middle of COVID 19”

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“Very happy with both the service and the product I purchased. Delivery was not as promised but was kept in the loop as to why it was delayed. Would recommend to friends and family”

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“service was spot on”

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“Good service, quick service and good phone”

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“Very sad the guy told me it’s got Everything including a box original cable and original sound leads but I got none when I went there and I bought it for just $100 less than original price so it’s a it’s not a bargain it’s a loss”

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Thanks for taking your valuable time to leave us not a true review. We appreciate our customer's feedback as it helps us to improve our service. While constructive criticism and feedback for a business is always good and appreciated, outright lying and misleading feedback are not. It reflects more on you than on us. We remember your visit to the store began with a false claim that you had been offered a discount which was never offered by any of our staff but upon your self claimed discount and supplication for a discount at the store we gave you the phone which you did check what accessories are added in it and what's not as you gave up for the handsfree your self so that you could get a little more discount. Now after 15 days of buying the phone at a very good price you are blaming us for a $15 headphone with one star. Its written on our website, that refurbished devices are sold in a generic box with a compatible charger and no headphones included and for not getting it free you are accusing us of such cheap stuff. Really? You were given a discount on a fixed price shelf store, instead of appreciating you are defaming us? Instead of attempting to destroy a business's image by lying, you and your wife should learn some manners and customer ethics, For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot