Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, , Melbourne, Shop A 289 Broadway reservoir, , Melbourne, Victoria
Rating: 4.60

4.6 Rating 4,067 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,
Shop A 289 Broadway reservoir, , Melbourne
Victoria
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

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“Fast service. Easy to deal with. Happy with the phone! Have purchased twice from this company l”

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“iPhone X came quicker than expected and was in excellent condition. Was pleased to see that it also came with a case and screen protector. Thanks Phonebot. We will definitely use you again”

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“Great service and product delivered as promised”

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“Great service , easy transaction”

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“Excellent phone and wonderful service despite a global pandemic. Thank you very much!”

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“I needed a new phone why pay $1000 + so I went to phonebot and paid a lot less and with great service. I would highly recommend this company . cheers Gary”

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“My purchase (Android Phone) arrived on-time and in the condition advertised but the charging cable supplied was the the wrong one. I emailed and asked for a correct cable to be sent to me. Phonebot replied that a replacement cable would be sent and it was about 1 week later. Very happy.”

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“Service and delivery was outstanding. I purchased a refurbished phone and so far it's been perfect. I'd definitely be a returning customer. Oh and I loved the little bottle of sanitizer, what a thoughtful touch. Thank you Phonebot!”

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“Quick delivery, highly recommended.”

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“great service, fast and great prices. Can highly recommend”

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“Not what l would had considered A+ quality more like B grade with the amount of scratches on the sides of the phone”

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“I found it easy to deal with Phonebot. The system was firendly, simple, uncomplicated and a pleasure. Email communication kept me informed of the progress of my order right up to despatch and delivery. The whole process was fast and covid safe (I can still smell the disinfectant on the box and phone still). Well done!!”

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“Good communication when item was going to be late. Very helpful when I called them up.”

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“Great friendly service . phone excellent condition like new. Quickly responded and resolved a minor issue straight away .”

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Thank You for choosing Phonebot. We’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service, fast delivery”

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Thank You for choosing Phonebot. We are happy to see you happy. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Everything was fantastic. Particularly happy with the battery health and the free case.”

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Thank you for choosing Phonebot and making your first purchase! We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone was received quickly, very happy with the quality of the phone and they even included a screen protector and phone case for free. Would definitely buy again from Phonebot”

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Thank You for choosing Phonebot. We are so grateful for the pleasure of serving you and hope we met your expectations. For any queries feel free to reach us on support@phonebot.com.au See-ya!! Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very happy with the phone! If in need of a phone these guys are the way to go”

Helpful Report

Thank You for choosing Phonebot. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Ordered a s10 plus after losing mine. Phone had been refurbished and was marked as A grade. I live interstate, and the shipping arrived at my door in less than 48hours. So impressed by this shop, I really recommend !”

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Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone came boxed and with a free case, even came 2 days earlier than stated. :)”

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Phonebot is rated 4.6 based on 4,067 reviews