Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,837 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing. Bought a refurbished iphone xs (Grade A) looked new and came with a $60 protective case and screen protector - will buy again.”

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“The computer obviously wasn’t checked over as the laptop didn’t charge. There wasn’t a pen included with it and wasn’t written in the description which I will admit they tried to fix, and I was given a shitty charger that wasn’t genuine. They have helped me with my complaint although I expected for the laptop to be checked over before being sent to me as that is what I thought this business did.”

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“Dissapointed. Screen sensitivity is poor. Works most the time but fails sometimes. I have brought reconditioned phones before (from other retailers) and never had this problem. i contacted the company to discuss but they never replied. Poor products and poor service.”

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Thank you for taking out your time and bringing this up, we searched your email address and order ID on FB and our support inbox but there was nothing pulled up with that, still, we will be honored to have this sorted out to turn around your experience. We have sent you the email regarding returns on the email address on file for this order. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone was dispatched very quickly (although Toll delivery was awful!). Samsung phone looks like new, very pleased. Good service.”

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“Very helpful”

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“Excellent service. Guys at Phonebot always very helpful, condition of phone is A1.”

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“Was very pleased with the phone I purchased worth the buy.”

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“excellent phone”

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“A grade is definitely A grade when it comes to rating a refurbished iPhone!”

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Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent quality and fast service”

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Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see you satisfied. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Good communication good price”

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“Incredible customer service, am super happy with my new reconditioned phone, an absolute bargain...would highly recommend, as I have begun to do word of mouth”

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“Good price, nice phone.”

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Your support means the world to us! Thank you for choosing Phonebot. Hope to work with you again in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very good quality saved $200 compared to new”

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It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“Phone is good quality and was pretty cheap”

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Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great phones no damage at all perfect.”

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We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“fast delivery”

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Thank You for choosing Phonebot. Phonebot promises to provide high quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Fantastic phone could not wish for better”

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