Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, , Melbourne, Shop A 289 Broadway reservoir, , Melbourne, Victoria
Rating: 4.60

4.6 Rating 4,067 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,
Shop A 289 Broadway reservoir, , Melbourne
Victoria
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

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“Product good , final sales person was helpful but payment process was dreadful.Declined by AMEX, same with Visa. Eventually accepted by Visa.after I offered to do bank transfer .All this took approx 1 hour but left me unsure if Visa "s transaction had been processed . Next day I found Visa transaction had definitely gone through. Some excuse was eventually given that your financial advisors insisted on bank transfers in case buyer cancelled order & kept the phone. Why wasn't this explained at outset.Think how your customers feel when they arre stuffed around like I was .”

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“Great, fast service.”

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“very good service thank you phonebot customer service”

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“Quick delivery.. packed well.. very happy with quality of mobile and price.”

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“Excellent phone, great customer service and answer any questions efficiently, only downer is that it took a while to dispatch.”

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“ordered on tuesday had it thursday (qld)”

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“Great price I got a refurbished A grade galexy s10 on sale it came in just a few days looks practically new very happy with it”

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“Fast shipping goood sevice.”

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“prompt no dramas”

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“My second excellent purchase from Phonebot. Very Pleased . Will buy again”

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“Thank you for the phone”

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“My iPhone 8+ arrived sooner than I expected and was in better condition than I thought it would be .Their description of appearance wasn't a sales pitch. The price was good,service was good,not much else you could ask for. I would recommend Phonebot to anyone who wants a phone update without spending thousands. It also had a screen protector fitted. Nice to get something your happy with.”

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“I paid for a grade a and disappointed to receive an IPhone XR with minor scratches. Otherwise pretty happy.”

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“Great deals always and the phones are in excellent condition.”

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“Thank U for your service I enjoy your products sold to me”

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“Well, I'm sold. I won't buy phones anywhere else. My new (used) phone is great. I wouldn't have known it was used if you hadn't told me. Great packaging Good price. Speedy (enough) delivery (given the COVID situations) Quite happy. Quite satisfied. Thanks Phonebot”

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“I've used this style of cover, a Samsung genuine part, since I purchased the phone new. Extraordinary value at $17 delivered. Just like the phone; versitile, robust and resiliant.”

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“The phone was exactly as described. No misdirection at all. Service was really fast, and all the extras in the box were great. Assurances of sanitising and a free hand sanitiser included in the box are a really nice touch in these uncertain times.”

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“phone came quickly and in excellent condition!”

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“Phone arrived very quickly, and was in pristine condition - no obvious wear and tear at all, the tiniest of marks on the back apple which you need a magnifying glass to see. Also came with a good quality silicone case which was a nice surprise. Overall very happy with phonebot and would highly recommend...”

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Phonebot is rated 4.6 based on 4,067 reviews