Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,837 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tanks very good”

Helpful Report

“Excellent service! The quality of the product was better than described and expected, and shipping was very fast. Will buy from these guys again.”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for and appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I was very impressed with the speed in which my phone arrived. Very happy with my phone too.”

Helpful Report

We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We sincerely hope you are satisfied with your purchase. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Quality products and courteous staff”

Helpful Report

We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very helpful and informative customer service they keep you updated from purchase to delivery. Phone is in great condition.”

Helpful Report

Thank You for choosing Phonebot. Phonebot promises to provide high quality products for you as well as outstanding customer service for every product. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent quality, great price, quick TOLL delivery and a 12 month warrantee. Will buy all phones from here in future.”

Helpful Report

"Thank you for being our valued customer. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot"

“Quick, easy and helpful. We choose a refurbished phone and were out in 20 mins. I took one star off as we had to buy the adapter for head phones and I thought that could have been a part of the package.”

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“Arrived in a couple of business days; working well!”

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We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“This Samsung s7 is the 3rd phone that I have bought from Phonbot . 1 each for my 2 kids and 1 for myself . I am very happy with all 3 phones and phonbot services .”

Helpful Report

It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very quick turnaround and reasonably priced.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Awesome service and the product arrives earlier than expected..”

Helpful Report

Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Supper happy once again. Quality items delivered super quick 😁”

Helpful Report

“Great phone, great service. Happy to come back for more.”

Helpful Report

Thank You for choosing Phonebot. Phonebot promises to provide high quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great phone, great price, prompt arrival. Second time purchasing through Phonebot and would definitely recommend.”

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“Great service great phone”

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“The A-grade iPhone7 I purchased lasted exactly 6 months before battery gave up and screen started fading to white in the centre. It's become unusable after 7months. Phonebot say I just missed warranty and it'll cost over $200 to repair!? I expect my $350 purchase to last longer than that. Not happy.”

Helpful Report

Thank you for choosing Phonebot for your recent order. We appreciate all kind of feedbacks to stay in the learning curve. Mr Prior the Apple iPhone 7 (128GB) [Grade A] that you got from us had a warranty of 6 months. The Phone was delivered to you on the 18th November, therefore, your 6 months warranty goes out on the 18 May 2020. Now I will like to inquire a little about the devices failure, if the phone had an issue with the display or battery then we could have this sorted in the beginning of any sort of malfunction like depleting battery percentage but as you are saying now you are not slightly out of warranty, it has been more than 45 days of warranty expiration but we will not let you feel any remorse in this and will like to discount the repair price to the minimum amount we can. Instead of $200 we can fix the device for $120. Let us know how will you like to proceed. Best Regards, Shary Rizwee. CX Manager - Phonebot

“Good customer service. Great pricing”

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“Efficient and quality”

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“The service from Phonebot was fast and efficient and they answered my email query straight away which is refreshing I am very happy with the re-furnished phone I purchased”

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“Great fast service. Thanks”

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Phonebot is rated 4.6 based on 3,837 reviews