Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,946 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Attentive service”

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(Reservoir) -

“Great customer service. Would highly recommend”

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“Very good people”

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(Reservoir) -

“A Good Service from Phonebot however Toll missed a delivery to my home and did NOT leave a card...........Had to request a second pickup”

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“Bought phone for my daughter. Condition was as better than expected. Allowed us to check function before buying and replaced battery due to low performance. Also put on new screen protector.”

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“Excellent communication and could not believe how fast I got my phone (2 days) thankyou”

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“The service was amazing.”

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“Quick delivery, happy with quality”

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“Very helpful and description of product on web was accurate”

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(Reservoir) -

“Its disappointing that I chose to place an order via Phonebot due to description of the items for sale and also the shipping terms. I am questioning why the express post is offered as I paid for this service but have still not received the item. As a recommendation I believe you should mention when deliveries need to be signed for as this could cause additional delay with the delivery which is already longer than expected.”

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“Fantastic amazing”

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(Reservoir) -

“Great customer service!”

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(Reservoir) -

“An A-grade phone arrived quickly and looked like new.”

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“Fast service”

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(Reservoir) -

“Great service extra fast delivery”

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“Good customer service, fast delivery and reasonable prices.”

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“orderd in white and recieved in black”

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Hello Paul, Apologies for the inconvenience. Kindly send the black Samsung Galaxy S10 Plus LED Cover Back that you received back to us and we'll replace it with the white one. The return address is: Phonebot Shop A, 289 Broadway Reservoir 3073 Victoria IMPORTANT: Kindly include a note describing the problem to help our staff process your request asap. Also, for return postage reimbursement, kindly follow this link: https://www.paypal.com/au/webapps/mpp/returns Cheers!

“Trying to contact Phonebot few times regarding the cancellation of my order. No response. Then I sent an email to cancel my order, again no response. Very poor customer service.”

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“Great service. Received high quality refurbished phone for a reasonable price.”

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“Shipping was quick. More details about the quality of the phone should have been shown in photos.”

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Phonebot is rated 4.6 based on 3,946 reviews