Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,946 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

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“Phone works perfectly, battery health at 92%. Would definitely buy front this site again! Love that you can zippay.”

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“Excellent service and great product. Will definitely deal with Phonebot in the future.”

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“Excellent prompt service, phone is perfect. Thank you, suzanne”

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“Very happy so far. Phone is in excellent condition.”

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“Not entirely happy with the service, put order in on a Wednesday and paid express post. I am guessing the order wasn’t processed until Saturday when I got a call saying they didn’t have the colour I wanted. They arrived a week after I ordered them express post. Bought 2 phones both chargers don’t work and one isn’t even compatible with the phone! Also one of the phones is having issues setting up Siri. These were a Birthday present for our kids, little disappointed.”

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“This is my 3rd purchase from Phonebot over the past 8 months. I have been very happy with my 3 grade A iPhones that i have received. The are as they define them and the ordering process from start to end was trouble free and very timely. I can highly recommend this company and will be making further purchases from them as needed.”

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“Great service, great opening hours (my old phone died on a saturday night but Phonebot had me up and on air by lunchtime on Sunday!!”

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“Staff were pleasant and helpful”

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“Accurate and detailed product description, good pricing and easy to order with quick delivery”

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“Did not receive the colour I ordered.”

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“Item as described and really quick postage. Very happy with phone so far. Only had it two days.”

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“Parcel still to come, purchase and comms with distributer pretty good. Thanks”

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“Prompt and reliable. Very happy with the quality of the phone.”

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“two days in a row no one available to answer a phone query. If this is normal you should state that phone contact is not readily available. Order placed last Thursday, if no gold phone available surely could email straight away instead of Tuesday. I allowed 10 days to get phone to us for grand daughters birthday. I hope with changed address details that it will arrive at new addresss by next Monday. Thank you. Communication is the most important factor for people to understand problems.”

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“Great service friendly staff l will definitely be back. Thanks guys”

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“Really friendly, professional and accommodating. Got a great phone at a great price, great service, would recommend to a friend.”

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“I bought a reconditioned Apple Watch series 4. It was exactly as advertised , as new, and a substantial saving on a new one. It was delivered quickly. I would not hesitate to buy from this company again.”

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“I am not happy with the Way technical glitch,when payment went through but order status showed cancelled, was handle by Phonebot. As I require to call multiple times to update Phonebot however once issue fixed, delivery process was efficient. Also, happy with product too. So overall good rating.”