Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,994 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an expensive iPhone, and also screen protector and case from another shop. After two days I received an email that the order is canceled and money reimbursed! What a waste of time, hopes, and money for the screen protector and the case! Extremely disappointed is very soft to say.”

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“Phone in great condition and arrived within 2 business days. Repeat customer. Very happy.”

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“Was guaranteed that phone would have at least 85% battery capacity, it had way below this. I contacted company about this but they never replied. This company is a scam, stay away.”

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“Excellent service and quick delivery. Product exactly as described.”

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“Very good iphone, quick delivery Would recommend”

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“Its ok. I paid for overnight delivery - received my order a week later. The delivery company didn’t even show up the first time and they claiming the have. Didn’t leave a slip. Took me total of 4 phone calls have the phone redelivered. Shocking! Caught the delivery driver almost leaving this time - she didn’t even hop out of the car to see if I was home. I lost 3 days of work bc they needed signature and wouldn’t leave it without and failed to show up each time they promised. Told me to go pick it up at the depot. If I had a car, I would’ve went to the store and bought it myself and wouldn’t order it online. Completely shocking! The phone is good. This whole experience made me so frustrated that it’s kinda like “oh cool it’s here” took the excitement out of online shopping for me...”

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“I bought an excellent used IPhone and I am very happy with the quality of the product. Delivery was super fast and I highly recommend Phonebot!”

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“The phone order was easy to complete and arrived promptly. Service and value for money was great!”

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“Fantastic customer service”

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(Reservoir) -

“Recently bought an apple I5s from you (refurbished), the bloody thing doesn't work (no SIM card detected). I will be calling in tomorrow to sort it out.”

Helpful Report

Hello Paul, Apologies for the inconvenience. If the sim card is running fine in another phone, kindly send the phone back to us so our team can look into the issue and fix it. Our address is: Phonebot Shop A, 289 Broadway Reservoir 3073 Victoria Make sure to factory reset your device and disable passwords if any to avoid further inconvenience. IMPORTANT: Kindly include a note describing the problem to help our staff process your request asap. Cheers!

“Very thorough and extremely helpful.”

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(Reservoir) -

“Bought a refurbished iPhone 7 which has been great. New battery installed on pickup which was excellent. Smooth transaction.”

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“Prompt delivery. Very happy with the product.”

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“Great service. iPhone 7 A grade - as new condition thank you”

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“Second phone placed and received very quickly. Product is as new and very happy with it. Will definitely recommend Phonebot,”

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“Fantastic service and looks like a brand new phone, very satisfied.”

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“Arrived on time. Great looking phone. Like new. Working perfect. Thanks phone bot saved a Motsa.”

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“Please do not use TOLL in the future as i havn't received the phone yet. i haveing issuses with TOLL regarding the delivery.”