Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,948 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was disappointed with the phone I purchased. It was rated as A grade but both the front and rear camera don’t work and the wall charger is also broken.”

Helpful Report

Hello Ashley, Apologies for your bad experience. Situations like these seldom happen as we, at Phonebot, ensure that the product we deliver are thoroughly checked and in the best condition possible. I would request you to send your phone back to us and we'll replace it. Our address is: Phonebot Shop A, 289 Broadway Reservoir 3073 Victoria Make sure to factory reset your device and disable passwords if any to avoid further inconvenience. IMPORTANT: Kindly include a note describing the problem to help our staff process your request asap. Cheers!

“Very impressed with the phone received, delivery was on time, decent price for the products, highly recommended.👍”

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“ordered phone on wednesday sent on thursday recieved on friday in perth wa brilliant service phone all good cheers”

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“The price was reasonable and the service was good.”

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“Please check your ordering page as the colour I wanted Space Grey had been deleted from your range and it meant I have waited longer for my phone to be delivered. You had to contact me re another colour or canceling the order.”

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“I purchased an iPhone7 and had some problems. I contacted phonebot to report the problem and was told to bring the phone back. I did what was asked and they swapped it. I’m not real keen on pink but the phone works. So I gave them 4 stars Peter Coffey”

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“Knowledgable, honest, friendly. Thanks!!”

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(Reservoir) -

“Great phone and price, very quick delivery time; very happy 😃”

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“Actually the product is really good l liked it so much for that price tag. There was a minor problem, the home button is about to come off. Except that i liked your service and product.”

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“They were very helpful an good price's as well.”

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“Good phone, good delivery and website easy to order form. Only problem was that after we ordered and paid we were informed several days later that they did not have the colour we ordered and we had to go with another option.”

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“Awesome and very quick to deliver”

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“Phone arrived in excellent condition.”

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“It is a very good service”

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“The phone is perfect exactly what I ordered and in perfect condition very happy with delivery time also”

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“Polite helpful assistance in store.”

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“Problem quickly resolved 👌🏻😊”

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(Reservoir) -

“Friendly, helpfull and knew what they were talking about plus understood the customer and needs. Gave a good price on the case with the iphone and very friendly towards both my sister and myself. Give them a go, they will send out to you plus you can order online and come in and pick it up.”