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Phonebot Reviews

4.6 Rating 3,356 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product great no complaints there. After sales is poor. Selected express delivery and took over a week. No tracking number given with shipment notification so I had to contact them for this. Lots of holding to only get through to an answer phone.”

We apologize for the lack of coordination in providing the tracking but the package was sent on the earliest we could because of the disruptions caused by the lockdown. We are still trying under the stage for SOPs to manage our deliveries as much as we can so that in these hard times nobody shall suffer phone without an utmost necessary device. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“it was a good phone and good price”

“Phone has no marks.”

“Quick service”

“I can't really review the phone as I haven't received it yet as it is still stuckk with Aust post after 2 weeks. Phonebot were promt in sending it and are now following it up so its not really their fault.”

“phone was recieved after 2weeks in transit. It's in perfect condition and well worth it. My Only issue was the travel time and not being told that it was going to take 2 weeks. The website still states no delays for the free shipping option and before I paid on the 14th may it said delivery by the 18th of may. But I recieved it on the 28th May. it's only after you pay that you find out it's actually going to be 2 weeks. I was stuck with no phone and no money for 2 weeks. If I knew the delay was 2 weeks I would have picked the express option.( Even though that option told you there is shipping delays) 5 stars for the phone 1 star for the bad communication about shipping times.”

“After sales service not very good”

“Purchased refurbished Pixel 3 grade 'A'. Product was at a reasonable price and the transaction was smooth. Delivery arrived much later than was advised, however that can mostly be attributed to Aus Post during Covid-19 times. Comparing to an 'AB' grade device purchased by Kogan, device appeard to have slightly more cosmetic wear but within expectations. The most disappointing issue found was that the device had not been sufficiently cleaned. There was plenty of gunk (not sure exactly what it was but seemed similar to ear wax) in the speaker grill as well in the microphones and Sim card slots. One other issue is that the was a checkbox for a supposed case at the checkout, which was not found in the delivery. Performance of the device otherwise has been very good although it was a little disconcerting to see the phone not in a factory reset state upon initial start up. Overall, even though I am happy with the device after fixing the issues myself, I cannot recommend Phonebot based on the experience I have had. I would be concerned that the lack of care and attention to detail would be inconsistent across their range and deliver more issues.”

“Good service and everything nothing really bad to say exceptexcept when I got the phone and charged it the battery dosnt even last I wasn't really happy with it but it's a good phone just need to get the battery fix as well”

“The phone came in good condition:))”

“not about phonebot - was it toll ? who ever the courier , disassembled my front gate ' all they had to do was lift one latch ! and then left it open .. The walk to Fitzroy news agents was ok but Abbotsford PO or Collingwood PO are way closer.”

“it would be good if you can be given an actual description of the faults of actual handset you are buying. It would have been good to know there was a large scratch/crack on the screen before purchase. generic a grade or b grade description is not enough.”

Hello, Thank you for your feedback, these opportunities of hearing back from you helps us learn to fix and grow Phonebot! We apologize about the inconvenience that you've been though and appreciate you taking the time to notify us about this problem. We want to take full advantage of this opportunity to change this experience for you. We see the order for your phone was delivered on the 12th of March, in case you weren't satisfied with the product you received, we would like to make you aware of our 7 day return policy, In which you may return the phone for a full refund with no questions asked. Once again we would certainly like to look into this and provide you with the best possible solution, we want people to be genuinely happy with their purchases so they may continue to choose us in the future. We would really appreciate if you could email us pictures of the phone to support@phonebot.com.au as to see exactly the marks and look like. Thanks for your continued cooperation, looking forward to hearing from you to assist further. Best Regards, Team PB!

“Yes the product came as described and was in condition described and with what was said. However no mention of tool needed to open sim card holder, and no sim card holder tool included. Had to improvise (which wasn't exactly that easy, but not hard either).”

“Need delivery to be quicker a few times now we have had to wait a week or two for orders to get delivery and even after paying for express post.”

“The phone we bought so far so good. If all going well, may try to have another one.”

“Ordered six days ago and haven't received the phone yet so don't have an opinion of the product yet. All just a bit slow, even after paying extra for express shipping.”

Hello James, Thank you for your feedback, we really appreciate it. We know you were excited to receive the order and its frustrating to wait extra. Main reason for not using the Toll express shipping was their system outage which has made us to be a little cautious as we had more than 50 shipments effected under that cyber attack over Toll. Secondly your order waited 2 days before the processing because we had to wait for the verification of order from your end. After your confirmed, the 3 day it was dispatched and as per the tracking details it seems to be delivered. Now let us know if there is any issue with the phone or if you want us to reimburse you the extra payment of express shipping then feel free to reach us by sending one email to support@phoinebot.com.au Thanks and regards, Team PB!

“The purchase was easy. I am sure the phone will be great when I get it however they use Australia Post for delivery and the phone has been delivered to a poster office half an hour from home so I have yet found the time to collect it. What a disgrace Australia Post!”

Valued Customer, Thank you for taking out your valuable time, we appreciate your feedback but will disagree a little over the rating because we shipped your phone in timely manner and was send via different paid satchel named Auspost but you have rated us bad instead of them. We certainly do apologise for the inconvenience and feel how frustrating it is to wait more than the expected given time. In case of any query or device malfunction feel free to reach us at support@phonebot.com.au Thanks and regards, Team PB

“Good service. Phone did get delayed a few days but otherwise pretty good. Hey”

“I paid for a grade A iPhonex. It was in good condition but i would not say it was a A grade, there was scratches all over the sides, charger and cable was not orignal and no earphones in the box.. not fully satisfied what i paid for..”

“Ordered for Christmas but arrived after due due date, the "add me for free" items weren't received. However I'm very happy with the phone itself.”

Hello, Thank You for contacting Phonebot. We will like to apologise for the inconvenience of the ill-experience, as per the records we have not been contacted by you directly as it would have got certainly taken cared by us if we were informed prior to the review. Allow us 24-48 hours and we will get back to you on the email address on file. Best regards, Team PB!

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Phonebot is rated 4.6 based on 3,356 reviews