Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,692 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top grade phone still had marks on the screen...”

Helpful Report

“THE SHIPING IS TOO SLOW! ORDER MANY DAYS AGO STILL HAVEN SHIPPED!RECEIVED PHONE CALL TELLING ME IT HAS BEEN SHIPPED, WILL REVISED ONCE RECEIVE TRACKING IN TIME”

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“I purchased an iPhone X, grade A and overall happy with it. The body has a few minor scratches but the screen is spotless. Battery performance is also %96.”

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“Phone was great just sure if battery is 100%”

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“You sent me the wrong phone case. You did refund my money though hence why you didn't get a 1.”

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“I paid for a grade a and disappointed to receive an IPhone XR with minor scratches. Otherwise pretty happy.”

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“Good product with a few downsides. I bought an iphone 6s (grade A) and besides the few scratches on it's corner it looked good. However, I was disappointed that it wasn't cleaned properly. I quickly noticed gunk in the speakers and around the camera lens. For something I consider a quick service, I was a little dissatisfied but nothing I couldn't fix. The phone is generally functional, though I have had a few glitches recenlty where it mislocates where I'm pressing and refusing to open one of my apps (I've had to delete and redownload the app twice for the phone to open it). Really quick delivery. If package is delayed it's communicated promptly.”

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“Not what l would had considered A+ quality more like B grade with the amount of scratches on the sides of the phone”

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“Product great no complaints there. After sales is poor. Selected express delivery and took over a week. No tracking number given with shipment notification so I had to contact them for this. Lots of holding to only get through to an answer phone.”

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We apologize for the lack of coordination in providing the tracking but the package was sent on the earliest we could because of the disruptions caused by the lockdown. We are still trying under the stage for SOPs to manage our deliveries as much as we can so that in these hard times nobody shall suffer phone without an utmost necessary device. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“it was a good phone and good price”

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“Phone has no marks.”

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“Quick service”

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“I can't really review the phone as I haven't received it yet as it is still stuckk with Aust post after 2 weeks. Phonebot were promt in sending it and are now following it up so its not really their fault.”

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“phone was recieved after 2weeks in transit. It's in perfect condition and well worth it. My Only issue was the travel time and not being told that it was going to take 2 weeks. The website still states no delays for the free shipping option and before I paid on the 14th may it said delivery by the 18th of may. But I recieved it on the 28th May. it's only after you pay that you find out it's actually going to be 2 weeks. I was stuck with no phone and no money for 2 weeks. If I knew the delay was 2 weeks I would have picked the express option.( Even though that option told you there is shipping delays) 5 stars for the phone 1 star for the bad communication about shipping times.”

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“After sales service not very good”

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“Purchased refurbished Pixel 3 grade 'A'. Product was at a reasonable price and the transaction was smooth. Delivery arrived much later than was advised, however that can mostly be attributed to Aus Post during Covid-19 times. Comparing to an 'AB' grade device purchased by Kogan, device appeard to have slightly more cosmetic wear but within expectations. The most disappointing issue found was that the device had not been sufficiently cleaned. There was plenty of gunk (not sure exactly what it was but seemed similar to ear wax) in the speaker grill as well in the microphones and Sim card slots. One other issue is that the was a checkbox for a supposed case at the checkout, which was not found in the delivery. Performance of the device otherwise has been very good although it was a little disconcerting to see the phone not in a factory reset state upon initial start up. Overall, even though I am happy with the device after fixing the issues myself, I cannot recommend Phonebot based on the experience I have had. I would be concerned that the lack of care and attention to detail would be inconsistent across their range and deliver more issues.”

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“Good service and everything nothing really bad to say exceptexcept when I got the phone and charged it the battery dosnt even last I wasn't really happy with it but it's a good phone just need to get the battery fix as well”

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“The phone came in good condition:))”

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“not about phonebot - was it toll ? who ever the courier , disassembled my front gate ' all they had to do was lift one latch ! and then left it open .. The walk to Fitzroy news agents was ok but Abbotsford PO or Collingwood PO are way closer.”

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“it would be good if you can be given an actual description of the faults of actual handset you are buying. It would have been good to know there was a large scratch/crack on the screen before purchase. generic a grade or b grade description is not enough.”

Helpful Report

Hello, Thank you for your feedback, these opportunities of hearing back from you helps us learn to fix and grow Phonebot! We apologize about the inconvenience that you've been though and appreciate you taking the time to notify us about this problem. We want to take full advantage of this opportunity to change this experience for you. We see the order for your phone was delivered on the 12th of March, in case you weren't satisfied with the product you received, we would like to make you aware of our 7 day return policy, In which you may return the phone for a full refund with no questions asked. Once again we would certainly like to look into this and provide you with the best possible solution, we want people to be genuinely happy with their purchases so they may continue to choose us in the future. We would really appreciate if you could email us pictures of the phone to support@phonebot.com.au as to see exactly the marks and look like. Thanks for your continued cooperation, looking forward to hearing from you to assist further. Best Regards, Team PB!

Phonebot is rated 4.6 based on 3,692 reviews