Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,356 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn’t expecting the screen to be scratched.”

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“The order took are few weeks and I had to change phones after contacting them to find out what was happening. In the end after several emails I got a phone at a reasonable price.”

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“phone is in good condition. delivery times were reasonable. customer relations have not replied to my query as to when the phone case I ordered with the phone will arrive. requested update on 11-12-19. it's now 14-12-19 no reply yet.”

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“Charging cord I received was faulty. Had to use spare Samsung one I had at home.”

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Hello Danny, We apologize for the inconvenience and the hassle. We'll be sending out another charging cord your way and will notify you with the tracking details when one is dispatched!

“Delivery is too slow”

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“Paid for overnight delivery. Took 4 days. Ordered silver phone got white and silver. Phone in pretty poor condition”

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“Still waiting for my order...an online merchant should at a very minimum provide tracking of postage...”

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“Gud dicounts on all the phones 👍”

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“Its ok. I paid for overnight delivery - received my order a week later. The delivery company didn’t even show up the first time and they claiming the have. Didn’t leave a slip. Took me total of 4 phone calls have the phone redelivered. Shocking! Caught the delivery driver almost leaving this time - she didn’t even hop out of the car to see if I was home. I lost 3 days of work bc they needed signature and wouldn’t leave it without and failed to show up each time they promised. Told me to go pick it up at the depot. If I had a car, I would’ve went to the store and bought it myself and wouldn’t order it online. Completely shocking! The phone is good. This whole experience made me so frustrated that it’s kinda like “oh cool it’s here” took the excitement out of online shopping for me...”

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“Order was received in a quick time frame and the overall quality of the phone is good. However, it is disappointing that I have to return it to have the camera fixed before as that was obviously not checked before selling the phone.”

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“Please check your ordering page as the colour I wanted Space Grey had been deleted from your range and it meant I have waited longer for my phone to be delivered. You had to contact me re another colour or canceling the order.”

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“Actually the product is really good l liked it so much for that price tag. There was a minor problem, the home button is about to come off. Except that i liked your service and product.”

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“Did not receive the colour I ordered.”

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“Phone arrived very quickly, in excellent condition, only issue, charger cable did not work. Lucky I had a few spare type C connector cables from my other mobile.”

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“I was very happy with the prompt delivery and am satisfied with the product and the competitive price. However, the screen protector applied by phonebot has dirt trapped under the screen and is bubbly. I was disappointed with the lack of attention to detail shown in shipping the item in this condition.”

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“This is on Me not PhoneBot. Easy and simple to order, payment and account setup a breeze. Ordered Monday arvo arrived Wednesday arvo super fast delivery and it was standard not priority. ( I live in Perth we always have to Wait Awhile WA ) Purchased Like New Note 9 and it is, except ( yes this is the but ) scratch, more like a chip than scratch 30mm from from top of phone just left of center. I spotted this without my glasses on and i am a 54yr old Male, yes its still visible with a glass screen protector. No i didn't report it, grumble, ask for exchange, flame them online or have a 12yr tanty, I accepted it and the rest of the phone seems " Like New". Will I purchase from them again, unlikely (never say never kids) I just cant believe they missed this in the check. Like I stated I'm old and spotted it straight out the box but I still accepted it my responsibility. They shouldn't have to sort it, this was an easy one that got away. Rob”

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Phonebot is rated 4.6 based on 3,356 reviews