Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,356 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can’t review when I haven’t received the product!!!!!!!”

Helpful Report

“My overall experience was quite confusing as I was told multiple, inconsistent things when I asked questions. As a customer I would expect that the information that I am being given is going to be consistent, and not told different things by different people. Other than that, my product I have bought is good and no problems so far, and it is everything as advertised. Whilst I was able to save a bit of money through purchasing at Phonebot, next time I would probably buy at a place in person, as this will avoid the frustration of mix messages.”

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“On delivery the phone wasn’t working properly. The team at Phonebot worked quickly to resolve the issue and within a week we received a fully functioning phone.”

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“A grade phone in the outside .. but battery grade is Dminus. My 3yo pixel used daily now with a smashed screen haw an 11 hr battery life .. this phone or battery life purchase is less than half of that. Also the battery charger provided is the wrong usb-c type and only changes slowly.”

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“Phone arrived as described on the website, battery health was 90%. I was sent the wrong charging cables but was able to contact the team and received the correct ones. My rating is 3 stars because they send out cheap quality charging cables in the replacement which is a shame as the device wasn’t cheap. Shipping was very fast.”

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“Purchased an A grade s10+. However it has a crack on the screen. Its not A grade.”

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“The phone was advertised as unused and unlocked. It was locked. Had to get back to Phonebot to get the AT &T unlock code. The charger was 2 vertical pin american. Waiting for the correct charger. Quality control very poor”

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“The quality of the phone was very good, I was hoping to get it before Christmas but I know what the postage would be like at Christmas I should have sent my order earlier, but found Phonebot a little late, will know better next time I will order earlier, will definitely use you guys again. I think I got put through to you by jaycar not sure was checking to see if they did mobile phone and I think they sent me to your site which was great. thank you”

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“I have really enjoyed the phone purchased from phonebot but the store did not send me my receipt until over 6 months later when I had to contact them.”

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“My experience was not so good with a refurbished Iphone x A grade, after opening the box I saw the damaged speaker holes with burn marks and had to return it at my expense for a phone that should not have been classed as A grade. I liked the phone bot website as the phones were reasonably priced and showed no damage that's why I expected a good quality product. Also on the website it does read that Phonebot pays for the return postage on high priced items but I only received my purchase price.”

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“Received the phone in good order but there was no screen protector as promised on the extras”

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“Brought many iPhone there cheap this time buy iPhone 7charge me 380$”

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“Top grade phone still had marks on the screen...”

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“THE SHIPING IS TOO SLOW! ORDER MANY DAYS AGO STILL HAVEN SHIPPED!RECEIVED PHONE CALL TELLING ME IT HAS BEEN SHIPPED, WILL REVISED ONCE RECEIVE TRACKING IN TIME”

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“I purchased an iPhone X, grade A and overall happy with it. The body has a few minor scratches but the screen is spotless. Battery performance is also %96.”

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“Phone was great just sure if battery is 100%”

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“You sent me the wrong phone case. You did refund my money though hence why you didn't get a 1.”

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“I paid for a grade a and disappointed to receive an IPhone XR with minor scratches. Otherwise pretty happy.”

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“Good product with a few downsides. I bought an iphone 6s (grade A) and besides the few scratches on it's corner it looked good. However, I was disappointed that it wasn't cleaned properly. I quickly noticed gunk in the speakers and around the camera lens. For something I consider a quick service, I was a little dissatisfied but nothing I couldn't fix. The phone is generally functional, though I have had a few glitches recenlty where it mislocates where I'm pressing and refusing to open one of my apps (I've had to delete and redownload the app twice for the phone to open it). Really quick delivery. If package is delayed it's communicated promptly.”

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“Not what l would had considered A+ quality more like B grade with the amount of scratches on the sides of the phone”

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Phonebot is rated 4.6 based on 3,356 reviews