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Phonebot Reviews

4.6 Rating 3,356 Reviews

91 %

of reviewers recommend Phonebot

Company Reviews

Product Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Phonebot 5 star review on 26th November 2023

Phonebot 5 star review on 18th October 2023

Phonebot 5 star review on 18th October 2023

Phonebot 1 star review on 24th May 2023

Phonebot 1 star review on 4th April 2023

Phonebot 5 star review on 3rd November 2021

16

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Charging pad does not fit the charger dissapointing.”

“Got the phone and had issues setting it up (phone would not work after downloading profile from a previous phone). I contacted tech support via messenger as their preferred method of communication. It took weeks to get someone who could help revive the phone. 5 star value for money 3 star quality of phone 1 star after sales service”

“Product finally arrived but took a long time & was very difficult to track. I am very pleased with the ordered item now that I have had a chance to use it.”

“Product advertised as "genuine Apple" arrives with no Apple logo or markings and no Apple packaging, no paperwork or product identifying information. I call a line that never answers and later get through to be told my new earphones are "refurbished". I await a follow up call from a "manager". That doesn't come until I reply to an email request for a review of the item. Following that harsh review, I quickly receive a call from friendly customer service manager who explains the item's origin, the reason for absence of Apple packaging - and confirmation that my new earphones are not refurbished. That conversation and an audio test of them makes me more comfortable that they are genuine. Early handling of my concern was poor, but good following my online review”

“Whilst ipad was perfect quick delivery they gave me the wrong cable and charger so I haven't been able to use it and still haven't sent me a new one yet”

“The Samsung watch was advertised as scratchless and like new.....it wasn't. It had several scratches and the battery was faulty and would not hold a charge. On the plus side, the store manager was quite good about it and I now have a refund ( returned it over a week ago ).”

Dear Keith Sutton, I apologize for the hassle and for not meeting your expectation. We are glad that eventually, you got what you were looking for in order to get satisfied. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“My purchase was to be picked up. No contact was made to me after four days of payment Please make contact so we know how the order is progressing.”

Thank you for choosing Phonebot for your recent order. We are sorry so sorry for the hardship of waiting, there is a high possibility that email may have gone to the junk or the spam folder. But we will further check our servers. Thank you for notifying us. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Hi All, I did receive the mobile in a fast way and outside was impeccable. However, charging cable is really poor which is not charging my phone and I had to buy a cable so I could use it. Also, battery is not lasting longer, my phone was fully charged and I had a video call for 15 minutes that took 10% of my battery.”

“Postage took longer than expected. Phone did have a small scratch that has now turned into a crack :( seems to be spreading like a windscreen, i thought the S10 was meant to be tough glass even though it hasn't been dropped by me.”

“Friendly stuff and service but took a bit long to get things organised.”

Thank you for choosing Phonebot! Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatch we directly have little control over making sure that is delivered on time. However, upon checking the details, the item was delivered to you on 9th of September. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Happy overall with the phone cover, but it took almost two weeks to arrive.”

Thank you for choosing phonebot! Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have little control over making sure that is delivered on time. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Yeah the phone look perfect without crash and like brand new, but have a little dust behind the screen so i couldnt clean it :( well its work perfectly then. Thank you very much”

Thank you for choosing Phonebot for your recent order! We are glad to have a positive acknowledgement on the functionality of the product. However, we feel curious to have a look on the issue that you have highlighted regarding dust behind the screen. The only possibility which comes up in our mind is something is there in between the screen and the tampered glass. Since we are purely customer centric business and I would like to make sure that you concern is fully address and resolved, therefore, you are requested to share the picture of the item via an email, so that we can go ahead and assist you properly. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Where is my phone”

Thank you for choosing Phonebot! Researching your order, I see that it was dispatched in a timely manner but was delayed by Auspost due to their lockdown's schedule and pick and drop offs. Unfortunately once the parcel is dispatched we directly have little control over making sure that is delivered on time. However, upon checking it further, the phone will be delivered to you on 3rd of September. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“Ordered a heavy duty case, paid for and then told it was unavailable, got offered a slimline cover that i was told would be similar, nothing like the one i originally purchased. Disappointed and a bit misled, turnaround was very fast however.”

Thank you for choosing Phonebot! Being a customer centric business, as soon as we got to know that the item is not available any more, we immediately asked for your consent regarding completing your order by offering you comparable replacements and the replacement cover was sent after your agreement. However, I would like to apologize for not pursuing the core order and will be more vigilant on the inventory so that such cases don't occur again. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“The phone is what i ordered and in excellent condition. My complaint is obviously the phone was AT&T and still has all the AT&T stuff on it includin on start up, which none of it can be removed.”

Thank you for choosing Phonebot. This is a Qualcomm version and from the name it’s clear that this belongs to USA. Every other mobile is associated to a carrier in the United States. The operating system has been designed for these devices so that these apps stay in there. It’s requested to please use the phone and in case if any issue occurs, please let us know and we’ll assist you further. The name of the product was already listed at the time of making the order, therefore I am pretty sure that you would not say that it's misleading. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Team PB

“PhoneBot had the iPad I wanted at a good price and delivered quite quickly. The iPad came loose in the box, with no padding and very little support, but thankfully the whole box was delivered undamaged. The wrong power adapter was also provided (US instead of AUS), but they quickly sent the correct replacement. Overall a good experience but some improvement required.”

Thank you for choosing Phonebot! We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Sold me a faulty product”

Thank you for choosing Phonebot! We appreciate your review regarding sharing the experience with your Samsung Galaxy Buds Plus. However, it seems to be a little incomplete because you have only posted the half part , but you never posted what happened next, because we remember and also the data shows that your device was recalled for the refund. Incidents like this are very common in the retail industry of gadgets, where sellers just hide away or vanish out when they are reached by a customer with a complain, regarding their products. But unlike others, Phonebot took your claim with wide arms open. Therefore, we request you to be kind enough to revise this review to atleast four or five stars. For any queries feel free to reach us on support@phonebot.com.au Thank you and remember; we value you! Best Regards, Team PB

“Very good”

“Didn't receive an invoice had to ring and ask for one”

“My purchase took longer than I was led to believe, I was told the 5/5/21 and received it on the 12/5/21 The communication could be improved.”

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Phonebot is rated 4.6 based on 3,356 reviews