Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,836 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

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“Very good and happy with the speed in which things happen”

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“good product”

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“Great service”

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“Absolute horrible customer service and delivery timeframes. Will not be ordering from this shop again.”

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“Phonebot ought to be congratulated for turning my one star purchase experience to 5. After my initial bad review, Shazz got into contact with me and promised to fix the problem and replace the battery for me. He also promised to pay for the return postage. I sent them the receipt and they promptly refunded me the postage. The phone was fixed in a timely manner and returned to me within 2 weeks. Even though I was promised a turn around time of one week, the delay was out of their control as Australia Post was the one to blame. I wasted 2 days waiting at home for the delivery but I am just glad the phone arrived and in a condition that I’m much happier with.”

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“Phone arrived on time. It is a refurbished phone in very good condition.”

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“Easy process. Fast delivery and great final product.”

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“Great communication and very quick delivery of phone.”

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“Good & friendly service”

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“I got my purchase from Phonebot on time. Great service and good product at reliable price.”

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“All good quick response”

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“Phone looked brand new. Love it! Super fast delivery too. Only thing, wasn't expecting to have to send the screen shot of my proof of transaction.”

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“Seriously considering asking for a refund already and I haven't even received the product yet (which I'm afraid of poor quality it is despite the price I paid), no tracking number, still hasn't arrived yet AND now the constant pestering of reviews, well here's your review, the experience has been awful thus far.”

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“Good service”

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“Terrific - product was as described and delivery was super quick - 3rd phone I've bought for family with Phonebot and have always been impressed”

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“Thank you it was exactly what I ordered.”

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“Super efficient service, competitive price, got what I expected with a little surprise - free phone case and cover.”

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“Great, third purchase from them, all have been great. Typing this on my S8 I purchased there over a year ago now.”

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“My daughter purchased a refurbished phone from Phonebot recently. Initially I was very sceptical however Phonebot returned my call very promptly and answered all my questions around what 'refurbished' means and what I could expect. Payment was made, the phone was delivered very quickly and I can't actually believe what excellent condition the iphone is in. It looks brand new, works like brand new and even came with chargers, a case and warranty. I wouldn't hesitate to use Phonebot again - their customer service, purchase and delivery communication and the actual product is 10/10.”

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“Very good quality great customer service and a free cover on pick up”

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Phonebot is rated 4.6 based on 3,836 reviews