Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,900 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online ordering process was simple and efficient. Delivery updates were regular and delivery was very quick, even though I am located in WA. The iPhone product arrived well packaged, looked like In great condition and the protective cover was well fitted and ideal for my requirements.”

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“Great service and helpful staff even though we bought an old model phone.”

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“Quick and professional service.”

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(Reservoir) -

“They don't know what they are selling”

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Hello Roanna, Thank you for taking out your precious time to rate us and giving us a chance to look into your case. In order to add more value in your feedback kindly tell us whats wrong with your order? As we are fully aware of what are we selling ! Your order is for a Huawei Y5 (2018) [Brand New] which has been dispatched from our end already. Now if there is a problem found in the unit or in case the delivery has been delayed then please feel free to reach us at: support@phonebot.com.au We will be happy to revert back to you. Thanks and regards, Team PB!

“Phone came very late, delivery service atrocious. Phone service kept saying message box full but provided no place to leave a message or call back. Product fine and customer service acceptable.”

Helpful Report

Dear Customer, We value your feed back as this is always an opportunity to improve our services. You can check the tracking link, we sent the product in timely manner as your order was dispatched dispatched and got lost which has still not been retrieved where as we are on our toes to keep our customers happy and their satisfaction is utmost for which we dispatched the Replacement without receiving the lost one back. But once again we are so sorry for the hassle that you have been through due to the their logistic disruptions of Toll and we know how frustrating it is to wait for that long but Phonebot and Toll are two separate entities and wouldn't it be wrong to blame us or rate us bad even after we paid for the best possible service with all good faith? Feel free to reach us in case of any query at : support@phonebot.com.au Kind regards, Team PB!

“Good great”

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(Reservoir) -

“I paid for a grade A iPhonex. It was in good condition but i would not say it was a A grade, there was scratches all over the sides, charger and cable was not orignal and no earphones in the box.. not fully satisfied what i paid for..”

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“Without my consent or knowledge you sent my phone to a 7-eleven that is an hour and a half from my home. And told me that I had to pick it up within 7 days. Since I work a full time job the 3 hour travel time is nearly impossible for me.”

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Hello Kaitlyn Deats, Thank you for taking out your valuable time, we appreciate your feedback but will disagree a little over the rating because we shipped your phone in timely manner and was send via different paid satchel named Toll but you have rated us bad instead of them. We certainly do apologise for the inconvenience and feel how frustrating it is to wait more than the expected given time. In case of any query or device malfunction feel free to reach us at support@phonebot.com.au Thanks and regards, Team PB

“Good phone”

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“Great phone. As described. Quick postage. Very happy. Thank you.”

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“Upon opening the package, it was apparent that not much care had been taken in cleaning the surface of the phone (Samsung S7). I had to clean the marks, and grime myself. In addition the phone has been getting hot whilst loading apps and transferring media. Phone also seem to "hang" numerous times. I'm trusting it is purely due to the increased activity transferring all the info. i will monitor performance over the next day or two and revert back.”

Helpful Report

Hello Clinton, Thank you for your feedback and giving us a chance to look into this. We really appreciate your cooperation in telling us about the functioning of device and will make sure to back to turn around your experience in case of any unpleasant issue with the phone you have got from us. However you have bought a slightly old processor phone which may have caused the phone little heated while transferring stuff. I will like to request you not to rate us by just reading the cover not the book and use the device and let us know if it is having any defect and then see our support in that scenario too for us customer satisfaction is utmost.. because When you buy refurbished phones from Phonebot, you can buy with confidence as we offer warranties on all purchases. In order to reach reach us, please free to send an email at support@phonebot.com.au Kind Regards, Team PB!

“Excellent Service with wide range of products.”

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“My phone is awesome and I got it at a great price. Highly recommend Phonebot.”

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“I feel like I recieved a very good deal on a phone for my grandson & the guy that sold it to me was kind enough to help set up stuff like gmail etc for me as I’m hopeless with phones. Phonebot was recomme”

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“good communication and prompt postage”

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“Great Service!”

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“The phone arrived very quickly, especially as we are in regional Queensland. So far the phone seems to be working perfectly and is in great condition...”

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“Great product, sent amazingly quickly. Can't fault Phonebot.”

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“Arrived quickly, working just fine and looks new. Ta”

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“Both my son and I upgaded our phones and we were extremely pleased with the A grade phones that we received. We will be back when these phones need an upgrade.”

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Phonebot is rated 4.6 based on 3,900 reviews