Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,837 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic CUSTOMER SERVICE!”

Helpful Report

Thank you very much for keeping our products the number one brand in town. We cannot achieve this success without you as our customer. We at Phonebot know you had many options to choose from, we thank you for choosing Phonebot. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Excellent!”

Helpful Report

Thank You for choosing Phonebot. We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service in the future. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Bought A Grade 6s Plus iphone. Was in excellent condition. Battery capacity was 100%. Initial delay with dispatching but helpdesk followed up and dispatched that day.”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back For any queries feel free to reach us on support@phonebot.com.au

“Bought a phone at Phonebot. Everything worked as expected and received good service.”

Helpful Report

Thank you for trusting us, for showing faith in us, and for letting us know that you will watch our back. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au

“I was very grateful thanks. Good service and goodwill.”

Helpful Report

We are very grateful for your continued patronage because we wouldn’t be here without loyal customers like you. You could have chosen any other business, but we appreciate that you have chosen us. Thank you, again, and have a great day! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Communications were confusing, also Toll tracking was useless but always been that way in Perth. But turned up quick, still not got reply to my email...........”

Helpful Report

Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au

“Phone arrived within 2 days, to CQ, so super fast delivery. Excellent product. Would highly recommend!”

Helpful Report

We at, Phonebot, truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We are so grateful for the pleasure of serving you and glad to see that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“I Will not be purchasing another product from this company nor will I let family, friends or whoever I may come into contact with in the near future. I’ve had nothing but dodgy experiences with this company and you are not getting another chance. DO NOT try to contact me and beg to remove my review. I’m not coming back I have no trust for your company and I have no time for immature smart arses. In response to your hilarious comment - I simply left one review because that is what it is there for.... you guys stuffed up DO NOT TRY TO TURN THIS AROUND ON ME BECAUSE OF YOUR POOR CUSTOMER SERVICE SKILLS AND DODGY DEALINGS. You were told on the phone that I knew how to turn off a phone as I’ve owned one before.... stop lying, get over it and grow up! Your only making it look bad for YOU.”

Helpful Report

Hi Ty, Not sure what you're talking about here. You purchased an iPhone xs grade-B from our store and then contacted us saying there is a problem with the phone. The two issues you have told us were, 1. The speaker/microphone sound is not clear and 2. When you press the power button, the phone doesn't give you the option to switch it off. If we wanted to be a smart ass, then we would have told you that you do not even know how to switch off an iPhone xs and you're blaming us for your own ignorance of not knowing that you need to HOLD THE POWER and VOLUME DOWN BUTTON TOGETHER to be able to switch off the phone. We were polite and simply asked you to return the phone in-store for a replacement or a full refund. We were expecting that you'd come back to replace the phone or simply get your money back. We even had set aside a replacement unit for you. Anyway, since you're spamming us on social media we thought its only appropriate that the whole incident needs to be made clear for our customers to know what we have to deal with. You still have the option of returning the device within a week and get a full refund for your purchase. And next time, kindly don't abuse a business for your own ignorance. If you don't know how to operate a phone, just ask. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great service, excellent value, exactly what I ordered.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for the privilege of your business, we hope your experience was awesome. Because of loyal customers like you, we’re exciting that Phonebot is growing so fast. We cannot achieve this success without you as our customer. Thank you! For any queries feel free to reach us on support@phonebot.com.au

“Good price. Prompt, professional and thorough. They seemed to go the extra mile to make sure user has a good experience. Phone is everything they said and battery quality is good. Highly recommend them.”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for being one of our loyal, trusted and happy clients. We are exceedingly pleased to find people we can always count on. Thank you for being one of our loyal, trusted and happy clients. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“It's perfect, I love it.”

Helpful Report

“The phone is perfect. Like new”

Helpful Report

“Great service, quick delivery and phone exactly as described. Would definitely purchase through Phonebot again!”

Helpful Report

Thank You for choosing Phonebot for your recent order. Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Great phone very helpful and knowledgeable”

Helpful Report

Thank You for choosing Phonebot. Phonebot promises to provide high quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very attentive staff, with prompt and clear communication. I would highly recommend them.”

Helpful Report

Thank You for choosing Phonebot. We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“BEWARE DODGY PHONES AND EXTREMELY POOR CUSTOMER SERVICE!!!! I ordered a refurbished iphone7 plus which I must admit was shipped very quickly. They send via Toll though which meant because I was out when it was delivered, it got sent back to the depot and I had to drive 45 mins the next day to pick it up which was only the beginning of the major inconvenience. Once I got the phone running, the sound was light and muffled, overheating after using for just a few minutes and battery quickly diminished. I completely understand that it’s a refurbished phone and don’t expect brand new quality but it’s like they hadn’t even bothered to test it. It WAS NOT refurbished AT ALL. Their returns policy allowed me to return the phone however they had no other stock of the iphone7 plus. So they offered me to upgrade at a cost to me of an extra $170. Are you kidding? They send me a dodgy phone and their best offer is to try get more money out of me!?!?! It’s 4 days later and I’m STILL WAITING FOR MY REFUND!!!!!! They never tried to resolve the issue, they don’t care at all.”

Phonebot 1 star review on 27th July 2020

Helpful Report

Hi Lauren, Thanks for taking your valuable time to leave us reviews on multiple platforms. We appreciate our customer feedback as it helps us to improve our service. While constructive criticism and feedback for a business is always good and appreciated, outright lying and misleading feedbacks are not. It reflects more on you than on us. You purchased an iPhone 7 Plus 128GB – Grade B device from us on 16/7/20 and have received it promptly as you have pointed it out yourself. The issue you faced with the phone as you conveyed to us that the speaker has a problem and the phone was heating up. When you sign in to your iPhone and start syncing your iCloud and start downloading all your apps, the phone will heat up and that’s common. Will happen with a brand new phone too when you first log into iCloud and start downloading apps. The speaker issue was identified by our staff upon returning your device to which we advised you that we can fix the problem by replacing the speaker. You requested that you want a replacement iPhone 7 plus and not have the returned device fixed and sent back to you. To which we replied we can either offer to do a full refund on your order as we do not have any more stock left to replace the iPhone 7 plus with as we are out of stock. We also gave you another option that you can consider upgrading your order to an iPhone 8 plus and pay the price difference of the two phones. We are simply perplexed that you found this to be not acceptable and you demanded that we upgrade your order free of cost or else you will go and leave negative reviews on all platforms. We then immediately processed a full refund on your order and also processed a refund for the return postage. As a business we have done what is right and what we claim to do. However, we will not bend over backward for customers like you and offer free product upgrade just because you feel like your entitled to it. Finally, on behalf of all of us that works hard to make this small business and team provide the exceptional customer service and support we are providing given the lockdown situation we are in, we hope no other business has the misfortune of having you as a customer. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very good service”

Helpful Report

Thank You for choosing Phonebot. We feel honored to take this opportunity to thank you for your time in giving us feedback. Because of your unbiased appreciation, feedback and reviews, we are able to improve our services and new products to meet the needs of our valued customers. For any queries feel free to reach us on support@phonebot.com.au Best Regards, Shary Rizwee. CX Manager - Phonebot

“Very quick turnaround”

Helpful Report

Thank You for choosing Phonebot. Phonebot promises to provide high-quality products for you as well as outstanding customer service for every product. We are always happy to serve you. Once again Thank you for choosing us ! For any queries feel free to reach us on support@phonebot.com.au

“Excellent customer service and perfect phone!! Thank you so much A+”

Helpful Report

Thank You for choosing Phonebot. It is our goal that you are always happy with what you bought from us, so please let us know if your buying experience was anything short of excellent. For any queries feel free to reach us on support@phonebot.com.au

“Easy purchase and communication, quick delivery & quality as promised.”

Helpful Report

Thank You for choosing Phonebot. It is our desire to keep you satisfied with our services and products. We at, Phonebot, know you had many options to choose from, we thank you for choosing us. Your satisfaction is our number one concern and we promise to stay reliable. For any queries feel free to reach us on support@phonebot.com.au

Phonebot is rated 4.6 based on 3,837 reviews