Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,900 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware of false advertising.. was told phone was in immaculate condition over the phone but when I went to the shop to pick up the phone it was not in that condition i don't think they take into consideration the fact i drove 1hr to get there and 1hr back ... description is everything”

Helpful Report

Dear Customer, Thank you for choosing Phonebot for you recent order. We really appreciate your cooperation in telling us your views about the product. There is a certain possibility of not meeting your expectation for a used device rated as Grade B Refurbished, because these phones are sold at throw away prices quite literally! & These handsets work 100% but don't look so good naked. Chuck on a cover and a tempered glass though and you'll be laughing! Cleaned, wiped and with new batteries above 80% these handsets are for people on tightest budgets and unbelievable value for money. Also includes charger and cable. And thats mentioned on the website too. Just in case you're not satisfied with the product, we offer a seven days no questions asked return policy, and will be happy to stand firm on thay. For any queries feel free to reach us on support@phonebot.com.au Thanks and regards, PHONEBOT Customer Service!!

“I was happy with the service and the phone I received, but the phone charger that came with the phone was a generic one, not the proper one that comes with the phone (does not support quick charge).”

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“Goods arrived on time and as described. Excellent service”

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“Excellent products & service”

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“I culnt get hru to your sales team to answer some questions about the product, waithed 25 mins and then got kicked off”

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Hello Maurie, We are so sorry if your query was not resolved on your first attempt to call Phonebot. Thank you for answering the call back. Once again accept our apologies for the delay and For any queries feel free to reach us on support@phonebot.com.au Thanks and regards, PHONEBOT Customer Service!!

“Extremely fast delivery (next day)....and the phone on the condition advertised.”

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“Put in an online order for 2x refurbished galaxy s9, great service, super fast postage, great price, both phones are awesome. Thank you so much, will definitely use again. Thankyou”

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“Great service from start to finish. Many thanks.”

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“My refurbished A grade iphone 6s arrived ahead of schedule, in perfect condition. Price was very competitive as I have been looking for some time for this model. Only need to succeed in transferring the phone number and information from my old iphone 4s, a new task for me.”

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“Lovely people very helpful”

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“Excellent service”

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“2nd hand iPhone 8, very happy so far.”

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“Quickest delivery ever! Even more amazing, was it was delivered within two days during the Coronavirus lockdown. Plus I received the added bonus of a screen protector and phone case for free! This has been the best online customer service I have received in a very long time. Well done Phonebot, keep up the great service!”

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“Delivery was prompt and the entire experience was seamless. Would never buy a new phone again!!”

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Thank you for making your first purchase with Phonebot! We’re so glad that you found what you were looking for. For any queries feel free to reach us on support@phonebot.com.au Thanks and regards, PHONEBOT Customer Service!!

“Great product range and pricing. Very easy company to deal with”

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“Recently purchased a refurbished iphone x A grade. Came in perfect condition with only a minor mark in the bottom corner. customer service was great. Only little downgrade was that i couldn't turn the camera shutter sound off. Apart from that, great company, Would purchase from phonebot again.”

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“Phone arrived quickly after the order was placed. I didn't realise that there would not be any instructions with the item. It was as described. .very good condition. I will use Phonebot again.”

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We are happy to see you happy and sorry for the user manual / instruction guide, actually thats not added for a price cut-down. Let us know if there is any problem or query related to the Apple iPhone 8 Plus that you just got. Feel free to reach us on support@phonebot.com.au Thanks and regards, PHONEBOT Customer Service!!

“I have very good experience with Phonebot. It is reliable service, fair price,qualified staff and nice customer service. Providing receipt with warranty to be in peace if mind.”

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“Great service, a screen protector was part of the order and the phone arrived with the protector fitted. The phone was listed as Grade A, looks brand new to me. Extremely happy with the phone and the service, I will be back for more.”

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“Fast delivery. Phone looks new. Thanks”

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Phonebot is rated 4.6 based on 3,900 reviews