Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,692 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

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“Went to purchase phones today, the customer service was disgusting, rude and didn’t want to help. Rather than helping the customer, he gave us a business card to look online. Phonebot lost at least $1200 today. I would recommend to go else where.”

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“Great phone, good price with free cover and charger. Delivery was reasonably fast. Very happy with my phone would highly recommend Phonebot to my friends and family.”

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“Brought a phone from these scammers..lasted less than three months. sent phone back and unable to get the support staff to do anything about the faulty phone..will not replace phone or give back money total jokers..reported to office of fair trading and the accc to se if I can get some sort of action..wouldn't touch them again with a ten foot pole...BEWARE”

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“Great selection of current phones and excellent prices”

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“Great customer service. Delivery was very fast and phone was exactly as described. Great environmental initiative to reduce, reuse and recycle. Well done Phonebot.”

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“Don’t trust anyone it’s sad when your wife is having love affairs with your best friend, i noticed my wife is get too much closer with my friend Peter, my wife chats now in private,her calls are in secret and she changed her phone password, I was wondering what going wrong, on till my sister introduced me to JOSE who help me to hack my wife phone a need to touch her phone, in less than 27 hours after her phone was finally hacked, her messages coming into my phone instantly. SUPPORT@HACKERSPYVILLE.COM”

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“I found dealing with PhoneBot easy and friendly. I researched phones and PhoneBot had the most competitive prices. Easy process and all my questions answered quickly and clearly. Phone and service fantastic.”

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“Excellent online store Fast postage Value for money iphone Product exactly as described”

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“Do you seek to meet a professional cyber systems proliferator , a professional, Private investigator and an ethical hacker? search no further for the professional you need for that; Emails and Social Networks hacks, Mobile Phones and Service providers hacks, University grades and Transcripts, Clear Criminal and DMV records, Clear Debts, Mortgages, Loaded Credit Cards and western union hacks,Mt799, Bank wires and transfers. SUPPORT@HACKERSPYVILLE.COM”

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“Exceptional service and prompt replies to the many enquiries I made regarding the purchase of an IPhone. Helpful staff and great value for money. Recommend Phonebot to anyone looking for a great deal”

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“ABSOLUTELY SHOCKING CUSTOMER SERVICE!!!!!! In my 46 years i have never experienced such shocking customer service. I ordered a phone from phonebot and recieved it 6 days later, which was fine but after turning the phone on and no more than 30 mins later the phone started glitching (Scrolling between apps and pages without touching it) Rang phone bot and told them of the faulty phone. They asked me to take video of it and send it to them which i did. They then suggested to remove the protective glass film to see if that fixed the problem. This did not fix the problem and i said i will be returning the phone. They still wanted video evidence. I had to pay for the shipping and get reimbursed for it. I also specifically stated i did not want the same phone returned to me even if they thought it was fixed. (I recorded the serial number of the phone) After a long period of time and me constantly ringing them, i recieved the SAME phone back with our note we placed in the box.(stating what was wrong with the phone). Didnt look like it had even been touched. Once again after turning on the phone it started glitching again. After ringing the company again and finding out they didnt even have a service report on it I again had to send the same phone back to them. Finally recieved a new phone nearly 2 months after originally purchasing it. HOURS of my time wasted trying to get in contact with them by phone and email. Continuous empty promises of them saying they would ring me back (hardly ever did) or resolve the problem, and nearly 2 months of being without the phone i purchased. Manager also thought he could compensate me by offering a phone case. WOOHOO. Yeah that makes up for all my lost time and stress dealing with the incompetence. Would NOT recommend this company unless you want your time wasted. WORST CUSTOMER SERVIVE EVER!!!!!!!!!!”

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“Excellent quality phones, great customer service, very helpful! Definitely recommend phonebot!”

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“I bought phones before covid and they r working fine now and I bought another 2 now, happy with all.of them”

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“prompt service and happy to respond to any problems with there products i would recommend this company anytime”

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“Bought a s22 ultra and wasn't happy with the one i got, they replaced the phone for a better one. Good service and very convenient!”

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“I would never recommend this company when purchasing a reconditioned phone. I received my phone and had 43 days of use from it before I encountered issues. The staff were very unhelpful when I contacted them to report the damage. I eventually sent the phone back to them for the technicians to diagnose the issue. I was told it has extensive water damage and that they would not repair it according to the warranty guidelines In my hands this phone was never in contact with extensive amounts of water-it was used according to the instructions and warranty attached. They have therefore accused me of lying about how I used this phone. Phonebot have declined to replace this phone and I now have a $300 phone that is useless. I have sent a complaint to the Victorian Consumer Affairs to have this issue resolved. I requested a replacement phone and instead I was offered a $50 discount on my next phone purchase from them.”

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“great prices and customer service was very helpful. ive bought 2 phones from this company and they have not failed me so far. would highly recommend anyone looking for a like-new phone to check these guys out.”

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“Extremely helpful service in making a decision to upgrade my android phone. Thankyou Ross for answering all the questions, & following up on my enquiries. Trust the purchase will live up to my expectations… Awaiting to receive phone promptly.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Prompt, professional and friendly service with an excellent price for the phone I wanted. I ordered my phone there and then. I found Phonebot to be one of the most accomplished online companies I have dealt with”

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“The customer service and quality of the goods I received were very good”

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Phonebot is rated 4.6 based on 3,692 reviews