Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,780 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online ordering confusing as to items in stock otherwise excellent delivery and item met all expectations.”

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Thank you so much John, We will be happy to make things more clear to avoid any ordeal.

“On my second phone now from phonebot, great quality at low prices. Why buy new at full price?”

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Thank you so much Eric!

“Great quality phone, timely delivery, well packaged”

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Thank you so much Areeb!

“Great value for money phone - never like to have phone plans from Telstra or Optus - lock you in and you are a slave - save a few dollars and get a like-new phone and choose your plan thats a fraction of the price from other providers that use the Telstra or Optus networks”

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“Easy to use website. Prompt delivery of my perfectly working older model phone.”

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“Arrived quickly. Phone as advertised.”

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“Purchased my Samsung Ultra earlier this year. So far it has functioned perfectly. Service at the shop when picking the phone up was prompt and friendly, and the price was very competitive.”

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“DO NOT, I REPEAT, DO NOT BUY FROM THIS COMPANY. This is the short version. I bought a phone, sent it back twice for the same problems, one being Google maps that I use all the time for work After me having to send it twice and all the time wasted in doing so, it still had the same problems. I asked for them to take it back and for a refund. Having known the problem, instead of doing the right thing they decided to make it a nightmare. The told me to video the problem, which I can't do because I would have to break the law by using a device while driving and use my time and money to drive around until the problem showed again. After emails back and forth they ended up just ignoring me completely. I paid $460 for the EXELLENT condition phone and also bought a cover and screen saver from another place ( which was ripped off and not replaced ) so my outlay was over $600. They are happy to help until they can't fix their product and then just wipe their hands of you. Never use them.”

Helpful Report

I was unable to find any order in my records by searching your name. We are a customer-centric business and will do anything to make your experience if you are right. Please call us on (03) 94626936 MONDAY TO FRIDAY: 9:30 AM - 5:00 PM SATURDAY & SUNDAY: 11:00 AM - 4:00 PM or email us at support@phonebot.com.au with a subject ATTN - CUSTOMER SUCCESS TEAM, so we can look into the ordeal that you have faced which has made you write such stuff against us. Best Regards, Shary Rizwee. CX Manager - Phonebot

“I am doing an updated review from the one I left 2 weeks ago. I have continued to be told a charger has been sent, yet nothing has arrived. I have had multiple "messenger" messages asking me to change my original review, they want to control what customers write, not what the customer experience might be. My review indicated it was like bribery, we will help you but only when you write what we say!. Two weeks on, its been more of the same, but all hidden from this website. I have had multiple requests to change my review, still no charger though they claimed to have sent 2 weeks ago. The response written to my original review reads I must have misunderstood. There was and is no misunderstanding from my end. In fact much of their reply online is difficult to follow at all. I rang Ross twice today and was told they would get in touch with the shipping tracking and tell me by 4. But of course nothing as usual. I am happy to upload their repeated attempts to get me to alter my review. i still strongly believe if you don't write what they like, they are not interested in resolving your difficulty. It's been such a disappointing experience given I have been a loyal customer. I feel so let down.”

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“Second phone from Phonebot - Good service and fair prices and the products are as described also the support is very good. Anyone wanting a refurb phone to save some money or be a bit kinder to the planet should definitely consider their offerings.”

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“All Good Was what was advertised, "Happy Chappy"”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“TᕼE ᗩᑭᑭ Iᔕ ᐯEᖇY ᕼEᒪᑭᖴᑌᒪ. TᕼE ᖴEᗩTᑌᖇEᔕ ᗩᖇE E᙭ᑕEᒪᒪEᑎT Iᑎ ᗩᒪᒪOᗯIᑎG ᖴᗩᗰIᒪY TO ᔕTᗩY Iᑎ TOᑌᑕᕼ ᗩᑎᗪ ᗷE ᔕᗩᖴE. TᕼIᔕ ᗩᑭᑭ ᑭᖇOᐯIᗪEᔕ ᗩ ᒪEᐯEᒪ Oᖴ ᔕEᑕᑌᖇITY TᕼᗩT GIᐯEᔕ TᕼE ᑌᔕEᖇ ᑭEᗩᑕE Oᖴ ᗰIᑎᗪ. 📩 ᑕᒪOᑌᗪGEEKᔕYᑎᑕ@GᗰᗩIᒪ.ᑕOᗰ 💬 ➕1️⃣ 2️⃣1️⃣3️⃣ 6️⃣3️⃣1️⃣ 9️⃣5️⃣4️⃣2️⃣”

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“Great company and great prices and very good customer service and support.”

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“This is my first purchase from PhoneBot online. I was very impressed with the online presentation of products and the navigation on the site. it made it easy to find the exact model and features i was looking for. I purchased a brand new iPhone 14 Plus. The pricing was very competitive and the service including shipping very professional. I can recommend PhoneBot as a trusted online store.”

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“Easy to navigate and my phone arrived right on schedule.”

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Thank You for choosing Phonebot! In case of any queries feel free to reach us on support@phonebot.com.au Best Regards, Team Phonebot

“Phone as described in as new condition. Very happy. This is my 3 Rd purchase from phonebot. Thankyou.”

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“Prompt communication and delivery. Phone as described and love it. Thank you Phonebot will use again.”

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“Received iPad yesterday. Set up BUT Sound doesn’t work and appears to be something broken off in the headphone jack”

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Thank you for choosing Phonebot for your recent order. I see that you received the item day before yesterday (04/12/2023), and did not contact us to seek resolution or assistance. Otherwise, we would be more than happy to assist our valuable customers. We tried calling you too but the call was not answered. Therefore, please contact us so that we can provide you with the quickest resolution. Our email address is support@phonebot.com.au Just in case we do not reply you accordingly then you should post such reviews but its unfair to leave a 1-star review without letting the seller know about it.

“𝘐𝘧 𝘺𝘰𝘶 𝘥𝘰𝘯’𝘵 𝘵𝘳𝘶𝘴𝘵 𝘺𝘰𝘶𝘳 𝘱𝘢𝘳𝘵𝘯𝘦𝘳 𝘢𝘯𝘥 𝘪𝘧 𝘺𝘰𝘶 𝘧𝘦𝘦𝘭 𝘵𝘩𝘢𝘵 𝘺𝘰𝘶𝘳 𝘱𝘢𝘳𝘵𝘯𝘦𝘳 𝘪𝘴 𝘤𝘩𝘦𝘢𝘵𝘪𝘯𝘨 𝘰𝘯 𝘺𝘰𝘶, 𝘵𝘩𝘦𝘯 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘦𝘢𝘴𝘪𝘭𝘺 𝘴𝘱𝘺 𝘮𝘦𝘴𝘴𝘢𝘨𝘦𝘴 𝘵𝘰 𝘬𝘯𝘰𝘸 𝘮𝘰𝘳𝘦 𝘢𝘣𝘰𝘶𝘵 𝘵𝘩𝘦𝘮. 𝘞𝘩𝘦𝘯 𝘺𝘰𝘶 𝘵𝘳𝘺 𝘵𝘰 𝘴𝘱𝘺 𝘰𝘯 𝘺𝘰𝘶𝘳 𝘱𝘢𝘳𝘵𝘯𝘦𝘳. 𝘈𝘭𝘴𝘰, 𝘪𝘧 𝘺𝘰𝘶 𝘴𝘦𝘦 𝘺𝘰𝘶𝘳 𝘤𝘩𝘪𝘭𝘥𝘳𝘦𝘯 𝘶𝘴𝘪𝘯𝘨 𝘵𝘩𝘦𝘪𝘳 𝘮𝘰𝘣𝘪𝘭𝘦 𝘱𝘩𝘰𝘯𝘦 𝘦𝘹𝘵𝘦𝘯𝘴𝘪𝘷𝘦𝘭𝘺, 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘴𝘱𝘺 𝘰𝘯 𝘵𝘩𝘦𝘪𝘳 𝘱𝘩𝘰𝘯𝘦𝘴 𝘫𝘶𝘴𝘵 𝘵𝘰 𝘮𝘢𝘬𝘦 𝘴𝘶𝘳𝘦 𝘵𝘩𝘦𝘺 𝘢𝘳𝘦 𝘯𝘰𝘵 𝘥𝘰𝘪𝘯𝘨 𝘣𝘢𝘥 𝘴𝘰 𝘪 𝘢𝘥𝘷𝘪𝘤𝘦 𝘺𝘰𝘶 𝘤𝘰𝘯𝘵𝘢𝘤𝘵 𝘑𝘖𝘚𝘌 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘨𝘦𝘵 𝘺𝘰𝘶𝘳 𝘯𝘦𝘦𝘥 𝘸𝘪𝘵𝘩𝘰𝘶𝘵 𝘵𝘩𝘦 𝘬𝘯𝘰𝘸𝘭𝘦𝘥𝘨𝘦 𝘰𝘧 𝘵𝘩𝘦 𝘵𝘢𝘳𝘨𝘦𝘵, 𝘦𝘷𝘦𝘯 𝘸𝘩𝘦𝘯 𝘺𝘰𝘶 𝘢𝘳𝘦 𝘯𝘰𝘵 𝘤𝘭𝘰𝘴𝘦 𝘵𝘰 𝘵𝘩𝘦 𝘵𝘢𝘳𝘨𝘦𝘵 𝘱𝘩𝘰𝘯𝘦 𝘺𝘰𝘶 𝘤𝘢𝘯 𝘦𝘢𝘴𝘪𝘭𝘺 𝘴𝘱𝘺 𝘰𝘯 𝘪𝘵 𝘸𝘪𝘵𝘩 𝘵𝘩𝘦 𝘴𝘱𝘺 𝘢𝘱𝘱 𝘪𝘯𝘴𝘵𝘢𝘭𝘭 𝘰𝘯 𝘺𝘰𝘶𝘳 𝘱𝘩𝘰𝘯𝘦. 𝘠𝘰𝘶 𝘥𝘰𝘯’𝘵 𝘩𝘢𝘷𝘦 𝘵𝘰 𝘵𝘰𝘶𝘤𝘩 𝘩𝘪𝘴 𝘱𝘩𝘰𝘯𝘦 𝘰𝘳 𝘤𝘰𝘮𝘱𝘶𝘵𝘦𝘳 𝘸𝘩𝘪𝘭𝘦 𝘺𝘰𝘶 𝘩𝘢𝘷𝘦 𝘢𝘤𝘤𝘦𝘴𝘴 𝘵𝘰 𝘩𝘪𝘴 𝘱𝘳𝘪𝘷𝘢𝘤𝘺/𝘤𝘰𝘯𝘷𝘦𝘳𝘴𝘢𝘵𝘪𝘰𝘯𝘴 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘦 𝘴𝘰𝘧𝘵𝘸𝘢𝘳𝘦 𝘩𝘦 𝘣𝘰𝘶𝘨𝘩𝘵 𝘢𝘯𝘥 𝘪𝘯𝘴𝘵𝘢𝘭𝘭 𝘳𝘦𝘮𝘰𝘵𝘦𝘭𝘺 𝘰𝘯 𝘮𝘺 𝘱𝘩𝘰𝘯𝘦. 📩 𝘊𝘓𝘖𝘜𝘋𝘎𝘌𝘌𝘒𝘚𝘠𝘕𝘊@𝘎𝘔𝘈𝘐𝘓.𝘊𝘖𝘔 💬 ➕1️⃣ 2️⃣1️⃣3️⃣ 6️⃣3️⃣1️⃣ 9️⃣5️⃣4️⃣2️⃣”

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“Service and phone has been good! Certainly recommend”

Helpful Report

Hey Julie, It was a pleasure talking with you on the call and the delivery confirmation gave us more relief. Due to the Easter holidays at the start of the week, all the consignments that have been timely sent out from our side got a bit delayed/disrupted. We request you to be kind and excuse us for the early arrival of the review invitation email however its the high time for you to look again into this matter and give us a detailed review of the over all experience. Feel free to reach us back in case of any query by sending an email to suport@phonebot.com.au Best Regards, Team Phonebot.

Phonebot is rated 4.6 based on 3,780 reviews