“I recently received a WhatsApp message from Pizza Hut offering a flat 50% discount on orders above 500 INR with a special voucher code. Excited to use this offer, I went to the Pizza Hut Cortical branch, but the staff informed me that I couldn’t use the discount there. Undeterred, I tried to place an order through the app instead, but the voucher code didn’t work online either. I ended up paying the full amount due to what seems to be a technical error or misleading promotion.
This was incredibly frustrating. I went out of my way to avail the offer only to be denied both in-store and on the app. Pizza Hut should not promote offers that don’t work and mislead customers in this way. This experience has left me disappointed, and I feel like I wasted my time and money.”
“I recently ordered a chick parm melt and medium buffalo wings! The wings were all breading very little chicken! And what chicken there was tuff and hard to chew up! Really that need to find a new source of supplier for their wings wherever they’re getting them from now they’re getting screwed and we’re getting screwed as the customer”
“No value, they are not mentioning the size of pizza in menu card, I ordered peporony chicken pizza but they put 4 paper thick sausage chicken pieces in the pizza, they are exploiting indins in other countries they serve good pizza , because here no government authority is monito what they served shame on you pizza hut”
“Ordered pizza on line at 5:00pm , 2 hours after order was placed I called to see where pizza was. They said they were busy and would be up to 2 hours as they had not even made it yet. Family of 5 went without supper. Then they can’t refund me for 5 days. No contact from the store, no sorry, nothing from Pizza Hut other than a very rude customer rep.”
“Here in Texas, we want our pizza loaded with toppings but ours was anything but. We asked for Light sauce and extra cheese and got no sauce and very little cheese. The pizza was some of the worst I've ever eaten. It was like a boxed store bought pizza. It was a whole lot of bread and very little ingredients. For $25 you expect to get more than what I got. Normally, I can eat about half of a large pizza which is about 4 pieces and this one was so bad, I stopped at 3. My advice to Pizza Hut is put more stuff on the pizza.”
“Ordered pizza with soda for the family online and wanted to enjoy it. Unfortunately, no soda was sent with 5 boxes of pizza. They know how to get the money but they don't know how to send what was ordered. Called them right way and they said the same driver will get it for you asap, still waiting 2 days past.. No soda, no money, no apologies from the store. I'm so upset bc I wanted our family to enjoy the dinner together but everything got ruined, pizza got cold, and I had to eat it myself.. No family dinner as a result. Can you trust Pizza hut? Nope.”
“I ordered the new melt to try it and when it showed up, it was burnt hard and I could not even buy into it so I called the store and his name is Seth and he said it came that way”
“I am writing to express my frustration with the handling of my recent issue at the Aurora location. I have submitted my receipt twenty times and requested a callback regarding my loyalty points, but I am still waiting for a resolution. This experience has been incredibly inconvenient and disappointing, especially given my commitment to Pizza Hut.
The response I received from the store manager, Hilary, was to call corporate even though she was asked to use my phone number for points. the reply was not satisfactory. I expected a much higher level of service, considering my loyalty as a customer. I believe that every customer deserves better support when they face issues.
I urge management to address this matter immediately, as I am eager to resolve it as soon as possible. Thank you for your understanding; I look forward to a swift resolution.”
“I am pretty much done with this franchise. Our family had been ordering pizza once per week for seven years. However, the quality was slipping, and instructions were not being followed so when I was emailed a survey, I answered it honestly. The general manager responded with an email from the local restaurant. He was very condescending. He offered replacement food and I responded asking how that would be achieved since only one pizza out of a meal deal was affected by the inaccuracy. I never heard back.
I had been given two email addresses for this person and he didn’t bother to respond. I did forward it to the second email I was given, soI know I was not important enough to get a response.
The second issue I had was ordering in another town where my grandkids live. I placed an order to take home and tried to redeem points for some cheesesticks, but they never gave them to me. The manager I talked to on the telephone assured me that the next time I was in town, which would be in one week, he would call me first thing in the morning and get my information so I could get a replacement meal plus some brownies, free of charge. He also said if I didn’t want to order it that day, he’d get my address and mail me a gift certificate. He never called.
I called the restaurant in the morning and no one answered. I called in the afternoon and got yet another irritable general manager on the phone. She said she would follow up and call me back, but I never heard back.
I ended up escalating it by going directly to Corporate and got my points restored that were taken for the free cheesesticks, but that is all they did. I felt like I had to jump through hoops to get what I wanted.”
“The pizza hut at 1913 3rd avenue in Manhattan was horrendous. Burned thin pizza crust and what's suppose to be wings are chicken nuggets. To top it off no drinks available. Total waste of money. Tried to cut the pizza and had a hard time since it was so overdone. Don't waste your money at this location.”
“Love the thin crust pizza but the last time as well as this time, the pizza was overbaked and cold when I picked it up. They have certainly gone downhill from what it use to be. It will be the last time we order from Pizza Hut and if anyone asks what I think of this company, I would certainly tell them to get their pizza from anyone else.”
