Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was good. Great service, good prices, good communication, and fast shipping. You can't ask for too much more.”

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Posted 2 years ago

“Amazingly helpful!”

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Posted 2 years ago

“All I was very good”

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Posted 2 years ago

“Fantastic customer service. I made a mistake on my order, ordering the wrong part. They noticed I previously ordered a different model and contacted me to verify I made the correct choice. I hadn’t. They saved me a ton of hassle and delay getting my pond up and running.”

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Posted 2 years ago

Thank you for the great review, Timothy! We are so glad that our customer service saved you a hassle and allowed you to get your pond up and running on time. We really appreciate your loyalty and we thank you for your 5 star rating of Play It Koi!

Posted 2 years ago

“Good job delivering our koi food as promised.”

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Posted 2 years ago

Thank you so much for your 5 star review of Play It Koi, Mark! We really appreciate it. We take pride in our service and we are glad it showed.

Posted 2 years ago

“Excellent.”

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Posted 2 years ago

Thank you so much, Joan, for your 5 star rating of Play It Koi! We strive for excellent customer service and we greatly appreciate you being a loyal customer. Thanks again!

Posted 2 years ago

“Thank you, shipping was very fast,and I like the discount price better than other places”

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Posted 2 years ago

Thanks so much, Joel, for your awesome 5-star rating! We really appreciate you taking the time to do that. We're so glad that you had such a great experience with Play It Koi. Thank you for mentioning that shipping was so fast, and for also appreciating our discount prices! We truly appreciate your feedback.

Posted 2 years ago

“These guys are amazing!”

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Posted 2 years ago

Thank you so much for the 5 star rating on Play It Koi! We truly appreciate your loyalty and it means the world to us. Thank you also for your kind words that "These guys are amazing!" It has been our honor to serve you. Thank you!

Posted 2 years ago

“Great price, great service!”

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Posted 2 years ago

Thank you, Kevin, for the 5 star rating of Play It Koi! We are happy to hear that you enjoyed the prices and service!

Posted 2 years ago

“Easy ordering, quick shipping, right product. Can’t say any more!”

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Posted 2 years ago

Thanks, Dan, for the 5 star rating! We're thrilled to hear that our easy ordering and quick shipping delivered the right product to your doorstep. We appreciate the generous feedback and are so glad you're happy with your purchase!

Posted 2 years ago

“You had the product I needed and shipped it timely. Thanks!”

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Posted 2 years ago

Thank you so much for your fantastic 5-star review, Lorraine! We're so pleased to hear that we had the product you needed and that it was shipped to you on time. We really appreciate your loyalty and we're grateful to have you as a customer. Thank you!

Posted 2 years ago

“All worked out just great. Thanks for caring. Sincerely, Bob and Carol”

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Posted 2 years ago

“5 star rating for sure! you guys are always right on point. Play It Koi is the only place I go for my pond supplies. Phenominal service!”

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Posted 2 years ago

Thank you for the 5 star rating, Kelly! We are so pleased that you think so highly of Play It Koi and that you enjoy our services. We strive to ensure that we give our customers the best possible experience. We appreciate your support and your kind words, and we look forward to seeing you again soon!

Posted 2 years ago

“Easy to order. Everything arrived quickly and was well packaged”

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Posted 2 years ago

Thank you Linda for your 5 star rating! We're glad that you found ordering and delivery of your purchase to be so easy, fast, and well-packaged. We appreciate your support!

Posted 2 years ago

“The Play It Koi gang provided me with Good support!”

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Posted 2 years ago

Thanks for your 5-star rating, Brock! We really appreciate the support from the Play It Koi gang and are glad to hear you received good service from them.

Posted 2 years ago

“All went swimming well 🏊‍♀️”

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Posted 2 years ago

Thank you so much for your 5 star rating of Play It Koi, Brian! We are so glad to hear that all went swimming well for you. Your feedback is incredibly valuable to us.

Posted 2 years ago

“Everyone I spoke with was very helpful in the design of my koi pond and waterfeature”

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Posted 2 years ago

Thank you for your 5-star rating of Play It Koi! We really appreciate your loyalty as a customer, and glad to hear that everyone was helpful in the design of your koi pond and water feature. We look forward to helping you with all your koi pond and water feature needs!

Posted 2 years ago

“The people are caring and professional”

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Posted 2 years ago

“easy buying experience”

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Posted 2 years ago

“Incredible, personalized customer service. Super fast shipping. Really saved the day. Thanks!”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,678 reviews