Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,175 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These folks are great. Got my order promptly. One item was incorrect and they replaced it immediately. Will definitely keep shopping with PlayItKoi.”

Helpful Report

Posted 3 years ago

Thank you so much, Douglas, for your fantastic 5-star review of Play It Koi. We really appreciate your loyalty, and it's great to hear that you got your order promptly and that we could rectify the issue of an incorrect item quickly. We couldn't ask for a better customer. Thank you again for your glowing feedback and support.

Posted 3 years ago

“The plants I received yesterday were beautiful and healthy, and there was a large amount! I will definitely be ordering from Play it Koi again!”

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Posted 3 years ago

Thank you so much, Virginia, for the 5-star rating! I'm so glad that you are enjoying the pond plants! We really appreciate you being a loyal and repeat customer and hope to become your go-to for all of your pond supply needs in the future. Thank you!

Posted 3 years ago

“Easy purchase, quick delivery, everything was there to install the pond pump! Couldn't get better!”

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Posted 3 years ago

Thank you so much, Paul, for the 5-star rating of Play It Koi! We really appreciate your positive feedback! We couldn't ask for a better customer than you, so the feeling is mutual ;-)

Posted 3 years ago

“Item arrived when promised. Exact duplicate of my old pump. Great replacement.”

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Posted 3 years ago

Thanks for the 5 star rating, Karen! We are so glad to hear that the item arrived on time as promised. We are glad we could earn your trust and hope to continue to earn your business for all of your pond needs in the future.

Posted 3 years ago

“Excellent price for a somewhat difficult part to find!”

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Posted 3 years ago

Thank you, Monte, for your 5 star rating of Play It Koi! We appreciate your kind words and are so glad that you found the PondMax replacement parts you needed. We hope to continue to earn your business and become your go-to for all of your future pond needs. Best, -Ben & the PIK crew

Posted 3 years ago

“They had what I needed and it was shipped the next day and at my home the next day. I'm very happy with everything!!”

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Posted 3 years ago

Thanks so much Edwin for your amazing 5 star rating of Play It Koi! We're glad you were happy with the replacement pads and shipping times and even more so appreciate you being a loyal customer. Thank you and hope to become your go-to for all of your pond supply needs going forward. best, Ben & the PIK crew

Posted 3 years ago

“My pond plants arrived promptly and well packed. So healthy and green. I will be buying more from this company. Great customer service. I’m so glad I found this company to purchase my Pond products.”

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Posted 3 years ago

Thank you for your 5-star rating of Play It Koi, Chris. We really appreciate that you continue to have positive experiences with our company we are fortunate to have you as a loyal customer. We look forward to seeing you again soon. best, - Ben & the PIK crew

Posted 3 years ago

“Easy web site, fair price, fast delivery”

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Posted 3 years ago

Thanks so much for the 5-star rating of Play It Koi, Thomas! We really appreciate your feedback and support!

Posted 3 years ago

“Quick shipment is always a charm. Thank you!”

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Posted 3 years ago

Thank you so much for your beautiful 5 star review of Play It Koi, Gail! We appreciate you as a loyal and returning customer. Thank you for being a part of the Play It Koi family!

Posted 3 years ago

“Derek was a great help to us when we needs help treating our pond.”

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Posted 3 years ago

Thank you so much for your positive 5-star rating of Play It Koi, Tammy! We're so glad to hear that Derek was a great help to you. We appreciate you being a returning customer and look forward to helping you with any future pond needs!

Posted 3 years ago

“Fast service. Packaged well.”

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Posted 3 years ago

Thank you so much Michael for your amazing 5-star rating! We really appreciate you taking the time to leave us such a great review and are glad you enjoyed your experience with our fast service and well-packaged Nijikawa koi food! Hope we can continue to earn your business for all of your pond needs in the future. best, -Ben & the PIK crew

Posted 3 years ago

“Always a good experience!!!”

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Posted 3 years ago

Thank you, David! We are so pleased to hear that you continue to have such a great experience with us at Play it Koi! Wishing you the best of luck until next time!

Posted 3 years ago

“Shipping is fast”

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Posted 3 years ago

Thanks for your 5-star rating of Play It Koi! We are so glad that you enjoyed your purchase and the fast shipping. Thank you for your support! Enjoy the Koimedic Salinity meter and we hope we can become your go-to for all of your pond supply needs in the future. best, -Ben & the PIK crew

Posted 3 years ago

“Another year of excellent service and product! I have ordered year after year from play it koi and they never disappoint. The plants came fast and protected, ready to be placed in my pond. If you are on the fence about using them…do it!!! You will be very pleased!!!”

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Posted 3 years ago

Thank you so much for the 5 star rating, Cindy! I'm extremely glad to know that our service has been consistently excellent for you from year to year. We value your loyalty and are thankful for you sharing your experience with others. -Ben & the PIk crew

Posted 3 years ago

“Order was promptly acknowledged and shipped. Plants arrived in good shape. My son and I will have two mice water gardens.”

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Posted 3 years ago

Thank you for your 5 star rating and your kind words, Jerry! We truly appreciate your support. We hope that your son and you enjoy the new water gardens and can create many special moments together! Sincerely, Ben & the Play It Koi crew

Posted 3 years ago

“I am thrilled with the water hyacinths. Thank you for the beautiful plant material! JKT”

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Posted 3 years ago

Thank you so much for the 5-star rating, Janet! I am so pleased to hear you are enjoying your water hyacinths. Please keep Play it Koi in mind for the rest of your pond needs too. best, -Ben & the PIK crew

Posted 3 years ago

“Great seller”

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Posted 3 years ago

Thank you so much Danny for your 5 star rating of Play It Koi! We really appreciate your loyal support and truly value you as a customer. It's been an absolute pleasure serving you and we look forward to seeing you again soon. Thank you again!

Posted 3 years ago

“Excellent service. The service I received felt very mom & pop. Personal, friendly, one-on-one, no run around. I had an issue with a product that was shipped, and it was resolved within 24 hours.”

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Posted 3 years ago

“My call to a question was returned promptly. The bulbs we ordered came in just a few days and were in excellent condition. We are going to be placing another large order shortly. We are very happy and satisfied customers.”

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Posted 3 years ago

Thank you for your wonderful 5-star rating of Play It Koi, Mary! We are so pleased to hear that you are happy with our service. We received your second order and will be getting it out to you soon. We truly appreciate your excellent review and repeat business. We hope we can become your go to for all of your pond supply needs in the future. best, -Ben & the PIK crew

Posted 3 years ago

“The company is wonderful, the delivery company is not. Right up til this morning they stated that the package had never left the first stage drop off. Play It Koi was quick to respond to me about my concerns. Thank you for truly caring. As for the lights, I have not had a chance to install them in my pond, but in did note that the Diameter is greater then expected. No worries as I just have to place them in a different place. Again thank you for caring professionalism.”

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Posted 3 years ago

Thank you, Dawn, for your 5-star review of Play It Koi! We are so glad to hear that you appreciate our care and professionalism. We are, however, sorry for any trouble you experienced with UPS. Typically they are pretty reliable, but for whatever reason I know that wasn't the case this time. I'm just thankful they arrived safe & sound. We hope that you enjoy your lights! We appreciate your kind words and your loyalty to Play It Koi. Thank you once again!

Posted 3 years ago

Play It Koi is rated 4.9 based on 4,175 reviews