Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,174 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,174 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful plants with kits of green and roots. Arrived very quickly and were very generous with their plant count. My order was missing 3 papyrus plants as 3 different plants were erroneously sent but a quick email took care of that and plants were shipped asap. On top of that I got to keep the other plants sent. Fantastic customer service. All my plants will come from here from now on.”

Helpful Report

Posted 2 years ago

“yet again more great plants, my only complaint is that year on year the points expire days before the next yearly order so I do order some plants but not as many as I would normaly”

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Posted 2 years ago

Dear Stefi, Thank you so much for the kind review. We greatly appreciate your support & Feedback. It brings us immense joy to hear that you found our plants to be of exceptional quality once again. Your feedback is super valuable to us, and we will definitely take it into consideration for future improvements. We understand your concern regarding the expiry of points. That said, I did want to make sure you knew that your points never expire as long as you make any purchase every 6 mos. So, maybe we can earn your business for more than just the yearly plants and then you won't have to worry about the points expiring. Thank you again for your glowing review, great feedback, and for being a valuable customer! Warm regards, - Your Finned Friends over here at Play It Koi

Posted 2 years ago

“Great service as usual from the Play it Koi team! Plants ordered on numerous orders and all growing great.”

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Posted 2 years ago

“The koi food ultra balance wheat -germ is excellent. Excellent seller. Thank you Roger”

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Posted 2 years ago

“My plants got shipped as promised, they arrived well packaged, the plants itself looked great and healthy All in all I'm very happy with my purchase.”

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Posted 2 years ago

“Everything was as promised, thank you will order from again”

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Posted 2 years ago

“Purchase and shipping was seamless and great”

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Posted 2 years ago

“USPS took awhile to get the package to my destination, but that shouldn't reflect on Play It Koi. All arrived in perfect shape. Always enjoy dealing with Derek and this company.”

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Posted 2 years ago

“Could not find this part ANYWHERE! Thank you so much...we will deFINitely be back for more!”

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Posted 2 years ago

Thank you so much, Nita, for your FIN-Tabulous Review! We truly appreciate your support and loved reading your punny review. Hope you have a magni-FISH-ent day! - your PIK friends

Posted 2 years ago

“My package was delivered timely and the product is what I expected. I'm glad PlayitKoi carries Pondmax products. Great experience!”

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Posted 2 years ago

“Great price and fast shipping.”

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Posted 2 years ago

“My Savio UV light was left out all winter and that proved fatal for the bulb and light unit. Play It Koi had the best price and shipped quickly. We are fully protected again. Thank you Play It Koi!”

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Posted 2 years ago

“Great plants and fast delivery.everything arrived perfect.”

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Posted 2 years ago

“Shipping was very quick. I ordered online and it arrived the next day.”

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Posted 2 years ago

“Very satisfying”

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Posted 2 years ago

“Happy with the hornwort order.”

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Posted 2 years ago

“Always on time and prompt shipments”

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Posted 2 years ago

“The new pond pump was easily installed and is running great.”

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Posted 2 years ago

“Excellent so far. I received the pond plants today and everyone of them is vibrant and healthy!”

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Posted 2 years ago

“No problems at all from ordering what I needed through arrival of the shipment. The part I needed for our pond light was in stock and shipped the next day. Great company to work with.”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 4,174 reviews