Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,661 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

783

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We appreciate that our package was delivered timely and was the complete order. The next time we need something for our pond we will call on you. Thank you for your service.”

Helpful Report

Posted 2 years ago

“PlayItKoi has always been very responsive. They make sure I get the correct item and they charge a good price. They recently worked with a vendor to get me a replacement part that the vendor does not offer.”

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Posted 2 years ago

“I had a problem with the order, Play it Koi took care of it immidiately. Thank you”

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Posted 2 years ago

“You guys are always spot on, even when I order the wrong stuff you step in and make it fintastic!!”

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Posted 2 years ago

“Product I ordered arrived promptly and worked as expected right out of the box. I would use them again without hesitation. RHM (koi pond enthusiast)”

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Posted 2 years ago

“You people are really on top of it thanks for your help Marcus Dutra”

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Posted 2 years ago

“Really quick shipping. I bought the Kenzen koi food. I usually use Dianichi or Inochi, but everyone is sold out, so I tried this. So far, so good! Fish are loving it!!”

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Posted 2 years ago

“I ordered both water hyacinths and water lettuce. They are huge, healthy and beyond my expectations!!! No doubt where I purchase my plants in the future!”

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Posted 2 years ago

“Great service, love my floating planter”

Play It Koi 5 star review on 24th July 2023

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Posted 2 years ago

“plants are healthy and came quickly”

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Posted 2 years ago

“So far so good, I got my portable tank the next day, very impressed. I’ll let you know how the product performs, but it looks like quality from what I can see so far. Thank you”

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Posted 2 years ago

“Always well packaged and arrives as expected”

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Posted 2 years ago

“I was delighted when unpacking the pond plants I ordered,they were in amazingly healthy state, and a generous amount, I would definitely order more from this company.”

Play It Koi 5 star review on 22nd July 2023

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Posted 2 years ago

“I want to say that I have been extremely happy with the service and support that I have received from Derek Boucher. He has been a huge help to me as a beginner in keeping Koi fish and with the design of my new pond build.”

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Posted 2 years ago

“Very informative website and quick shipping. Unfortunately, it was the wrong issue and so the wrong part. I hope the return will go as smoothly. I will update you as the return process occurs.”

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Posted 2 years ago

“Very pleased with your customer service. Will definitely do business with you again. Five stars”

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Posted 2 years ago

Hi John, Thank you so much for your 5 star rating of Play It Koi. We are delighted that you are pleased with our customer service and are so thankful for your support. We look forward to doing business with you again soon. Thanks again! - the Play It Koi crew

Posted 2 years ago

“Sinking koi food; quick delivery!”

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Posted 2 years ago

“Great price, fast shipping, and friendly service. Will definitely order from Play It Koi again. The only suggestion I have would be to send a notice when the order shipped. If I got one, I didn’t see it.”

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Posted 2 years ago

“Plants arrived quickly and all appear to be healthy and growing.”

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Posted 2 years ago

“Just received my plants. All seemed in good condition, moist and fresh! Got them in my pond as soon as possible! Now I wait with great anticipation! Thank you.”

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Posted 2 years ago

Play It Koi is rated 4.9 based on 3,661 reviews