Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,242 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,242 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Compared to some of the other online vendors, this order was as smooth as silk. You name it, I’ve dealt with it. Damaged items from improper packing, delayed shipments due to poor process management, taking my money when inventory isn’t it stock, etc etc. play it koi is legit and have earned my future business.”

Helpful Report

Posted 3 years ago

“Outstanding! This was the first time I ordered from playitkoi and I was a little apprehensive. When my order confirmation came through it came with a UPS tracking number. I knew it was gonna take a few days so I initially ignored it. After a couple days I tapped the tracking number and it took me to the UPS tracking page but, a message popped up saying invalid tracking number. Also, there was a message stating beware of fraud. I immediately emailed Playitkoi and almost immediately got a response from Kelly Cooke. In a very short amount of time she was able to determine that they were given an incorrect tracking number. When I ordered playitkoi was out of stock so they had Pondmax drop ship direct and subsequently gave playitkoi an incorrect tracking number. As you can imagine my anxiety level went from 0-10 and then right back to 0 in literally minutes. The responsiveness by Kelly was nothing short of Amazing! Like I said this was my first time ordering from Playitkoi but, it certainly WILL NOT BE MY LAST. Thank You Kelly and Ben for the the followup and follow thru!!!! Andrew Ianniello Cape Cod, Massachusetts”

Play It Koi 5 star review on 12th July 2023

Helpful Report

Posted 3 years ago

“All the plants arrived in great condition, and I are doing beautifully. Couldn’t be happier.”

Helpful Report

Posted 3 years ago

“You guys were great on keeping me updated on back order items and offering refund when it was unknown when item would be available”

Helpful Report

Posted 3 years ago

“Easy ordering....always available to answer my questions!”

Helpful Report

Posted 3 years ago

“These are die-hard people of the online-shop. I went there to get my koi pond crystal clear in California. First it was the malfunctional air pump, which I got the the replacement of the diaphragm part. Then the air pump itself. In between I got the API chemical to clear the green algae filled water. Love this place. Strong recommended.”

Helpful Report

Posted 3 years ago

“I’ve ordered multiple times from you guys- always a good experience!”

Helpful Report

Posted 3 years ago

“Excellent customer service!!! Products order came fast.”

Helpful Report

Posted 3 years ago

“I was overall very impressed with the quality and condition of our plants when they arrived. They were well packaged with care. I've included photos of unpacking / day 1 condition. My only feedback is that I wish the lilies were a little more mature for the price. They are doing well enough, so I still feel it was worth it. I would definitely order plants from here again. Thanks!”

Play It Koi 5 star review on 10th July 2023

Helpful Report

Posted 3 years ago

“You did great! You had the product I needed, ordering was easy & shipping was free.”

Helpful Report

Posted 3 years ago

“Awesome quick shipment !!!”

Helpful Report

Posted 3 years ago

“Good Good good”

Helpful Report

Posted 3 years ago

“Play it Koi was a tremendous aid in helping me with filtration needs on my new pond build.”

Helpful Report

Posted 3 years ago

“Quick response on my shipment. My e-mail response was within a couple of hours. I will shop at Play It Koi for all my pond needs. I just received my order today and have not used it yet but my Crystal Clear Knock Out Plus seems to be working great. I will leave a feedback for the AquaMed Aqua Presi after treatment but I expect all will work fine.”

Helpful Report

Posted 3 years ago

“This amphibious pump arrived quickly and was packaged well. I was disappointed that it had to be installed BELOW the level of the pond if it was to run out of the water. It is impossible for me to do that so I paid extra for a regular submersible pump. But this isn’t anyone’s fault. It works great as a submersible pump!”

Helpful Report

Posted 3 years ago

“Always very prompt service and great selection of products for my koi pond.”

Helpful Report

Posted 3 years ago

“Great customer experience - my order arrived on time, nicely packaged, and was exactly what I expected. Good communication and smooth transaction.”

Helpful Report

Posted 3 years ago

“The plants arrived very quickly (I ordered in July, better for shipping). They were wrapped very nicely and seemed to show no damage or stress from the ordeal! Very happy here in Shoreline WA!”

Helpful Report

Posted 3 years ago

“great and quick service. items working great.”

Helpful Report

Posted 3 years ago

“X xxddddxxxcx”

Helpful Report

Posted 3 years ago

Play It Koi is rated 4.9 based on 4,242 reviews