Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always incredibly helpful!”

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Posted 2 years ago

“Very timely received. Thank you.”

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Posted 2 years ago

“Very helpful!”

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Posted 2 years ago

Thank you so much Mary for your 5 star rating of Play It Koi! We appreciate that you found us very helpful and thank you for being a loyal customer.

Posted 2 years ago

“Order processed quickly. Price was very competitive. Arrived in good shape. All the right ingredients to a happy business transaction 😁.”

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Posted 2 years ago

Thank you so much Joe for your 5 star rating of Play It Koi! We are delighted that you had a great experience with us - Order processed quickly, price was very competitive, and the item arrived in great shape - all the right ingredients for a happy business transaction! We truly appreciate it!

Posted 2 years ago

“Very happy with your service.”

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Posted 2 years ago

“Grrreaaate customer service...quick delivery”

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Posted 2 years ago

“Easy easy. Ordered, shipped arrived all as stated”

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Posted 2 years ago

“Service was great, shipping was prompt and I look forward to our new plants taking root!”

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Posted 2 years ago

“Exactly what I have been looking for. Packaged carefully and arrived safely. Fast shipping. A+ purchase! Thanks so much!”

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Posted 2 years ago

“Second time ordering koi food from this store. Fast shipping and good price.”

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Posted 2 years ago

Thank you, Hoa! We're very happy to know that you had a great experience with us for the second time! It's so nice to know that our koi food has fast shipping and a good price. We appreciate your kind 5-star rating!

Posted 2 years ago

“Easy ordering and fast, Fed-ex shipping brought my carefully packed plants quickly and safely to my door, and all arrived fresh and healthy, each individually identified and ready to plant.”

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Posted 2 years ago

Thank you, Terri, for your 5-star rating of Play It Koi! I appreciate your positive feedback. It's great to hear that our Easy ordering and fast Fed-ex shipping helped get your plants quickly and safely to your door. We aim to ensure that all purchases arrive fresh and healthy, each individually identified and ready to plant. Thank you again for your support.

Posted 2 years ago

“Recd 10 6-8” koi on a snowy day in Nor Cal. Acclimated as per simple and clear directions that came w fish. All survived and have been thriving for a month now. Very nice color variety and very hardy specimens. Definitely ordering more in near future.”

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Posted 2 years ago

“Good price, good delivery.”

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Posted 2 years ago

Thank you so much, Barry, for your 5 Star rating of Play It Koi! We are so glad to hear that you found both our prices and delivery to be good. We appreciate your kind words!

Posted 2 years ago

“I ordered a new impeller for an Aqua Mag model 18 pump. It arrived within a few days and fit perfectly!”

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Posted 2 years ago

Thank you, Sanford, for your 5 star rating of Play It Koi! I'm so glad to hear that you received your new impeller for your Aqua Mag quickly!

Posted 2 years ago

“Order was delivered quickly and accurately.”

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Posted 2 years ago

Thank you Jim for your 5 star rating of Play It Koi! I'm glad to hear that your order was delivered quickly and accurately and that you enjoyed your purchase!

Posted 2 years ago

“I will probably need some soil but you’re out of stock right now. So I used some aquatic soil for now. I’ve been using this for water lilies.”

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Posted 2 years ago

Thank you for your 5-star rating, Francis! I'm glad that you are enjoying your experience with Play It Koi. it's true, we are all out of McDonalds & API at the moment, but we do have Aquascape soil (My new personal favorite). https://playitkoi.com/products/pond-plant-potting-media. So let us know. Thank you again Francis! You are the best, Ben

Posted 2 years ago

“Thank you”

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Posted 2 years ago

Thank you so much, Bill!

Posted 2 years ago

Thank you so much, Bill, for your 5 star review of Play It Koi! We appreciate you and are thrilled to have earned your highest rating.

Posted 2 years ago

“very easy to order from Play It Koi.”

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Posted 2 years ago

Thank you so much for giving us a 5 star rating! We are so appreciative of you taking the time to review us! Thank you again for your wonderful review!

Posted 2 years ago

“Easy and efficient 👍”

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Posted 2 years ago

Thank you for the 5-star rating, Steven! We really appreciate that you enjoyed the experience of using our service. It's great to hear that it was easy and efficient. Thanks again!

Posted 2 years ago

“Had a hard time finding the Large Lotus tubs from anywhere else at this price. They are perfect condition, delivered quickly and the entire experience was simple. I definitely will be shopping here in the future and would recommend shopping here to anyone with pond needs.”

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Posted 2 years ago

Thank you so much for your 5 star rating, David! We are so glad you had a great experience shopping with us. We take great pride in providing all of our pond products at an affordable price, and we're so pleased they were delivered to you in perfect condition. We hope to have the pleasure of seeing you and your pond needs in our store again soon!

Posted 2 years ago

Play It Koi is rated 4.9 based on 3,678 reviews