Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived in excellent condition. Great value for my money.”

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Posted 3 years ago

“FAST SERVICE ! I WILL BUY AGAIN!”

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Posted 3 years ago

“Great - had in stock what I needed and arrived well packaged in a timely matter :)”

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Posted 3 years ago

“What a wealth of knowledge and expertise! Fixing up this lake is a task that has been hanging over my head for some time now, and had I known that a call to speak with Derek was all that I would need to get all of my questions answered, I would have done it ages ago. I couldn't be happier to have found playitkoi.”

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Posted 3 years ago

“I have been using play it Koi for my pond supplies for quite a while. Always get great service . Thank you”

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Posted 3 years ago

“I recieved my order by the date it was estimated to.”

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Posted 3 years ago

“Excellent customer service, very responsive with communications, both email and phone calls. Willing to go above and beyond to make sure my order was completed due to some errors on the delivery address. Website could use some more informative details and multiple pictures of objects from different angles including interior and exterior. Other than that, my experience was satisfactory.”

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Posted 3 years ago

“I put off my pump maintenance for too long, and needed to get some replacements in a hurry. The good folks over at playitkoi were quick to offer help, and almost faster to get the products shipped out! Got what I needed before it became an even bigger problem for me.”

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Posted 3 years ago

“Very helpful. Good price. Ship fast!”

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Posted 3 years ago

“I needed to redo the filtration on a pair of different ponds that I have, and filtration has changed a bunch since they were first built. I was able to discuss the needs of my ponds and get expert advice and guidance on what options I had, and which ones would work best for each of my situations. The service I received was OUTSTANDING, they truly shared a wealth of knowledge and experience with me. Honestly, it was a bit surprising to find this level of service from an online store. I will absolutely be using Playitkoi for all of my future pond needs. Thank you so much!”

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Posted 3 years ago

“Great customer service and selection!”

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Posted 3 years ago

“At first i wasnt sure what the delay was, but the order came in time. The items i purchased seem of good quality and were not overpriced. So far so good but it will take some time in service before i know how good. Thank u for getting back to me before i had a timing issue.”

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Posted 3 years ago

“Great price and quick shipping on my rocking piston pump rebuild kit.”

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Posted 3 years ago

“Great communication and fast shipping. happy happy. We will be returning for more”

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Posted 3 years ago

“Great price, very fast delivery. Buy from Play It Koi without reservation!”

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Posted 3 years ago

“Amazing service! They came through for me as they always do!”

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Posted 3 years ago

“Derek went above and beyond to help evaluate why a new pond filter part I ordered from Play it Koi wasn't fitting to the existing filter. He called the manufacturer to brainstorm ideas, then called me on a hunch that turned out to be the solution. He rose to the challenge and solved it quickly. Otherwise ordering from Play it Koi was easy, the parts were delivered on time, and I will use them in the future for my arden pond needs. Thanks.”

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Posted 3 years ago

“Aerator works great! It is exactly what we needed for our pond. Thank you for sending it so quickly! This is our first year owning a koi pond as we have taken over care of what the previous home owners had to leave behind.”

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Posted 3 years ago

“Their customer service is awesome. Had a product that seemed to be a factory problem and they worked far beyond my expectations to make it right. Stayed in contact and let me know what was going on the whole time. I plan to keep using them solely because of the great customer service.”

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Posted 3 years ago

“The customer service for this website is top-notch. An ACTUAL person answers the phone and helped me design my ponds, saving me from making no doubt some expensive mistakes”

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Posted 3 years ago

Play It Koi is rated 4.9 based on 3,678 reviews