Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,176 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,176 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and beautiful healthy plants”

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Posted 3 years ago

Thank you, Amy, for your glowing 5-star review of Play It Koi! We appreciate your kind words are happy to be able to be your source for beautiful healthy plants!

Posted 3 years ago

Thank you so much for your 5 star rating of Play It Koi! We're glad that you were satisfied with our great service and the beautiful, healthy plants we provided. We really appreciate your business and kind words.

Posted 3 years ago

“Numerous healthy plants, already sprouting. Fantastic!”

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Posted 3 years ago

We are so happy to hear that everything arrive happy and healthy! Thanks for your kind words, Suzanne!

Posted 3 years ago

“Great plants we buy every year”

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Posted 3 years ago

Thank you so much, Virgilio, for your wonderful 5-star rating of Play It Koi! We really appreciate your continued loyalty and we hope you'll keep coming back to buy with us year after year! Thank you for being a devoted customer!

Posted 3 years ago

“They were packed well for delivery and were healthy.”

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Posted 3 years ago

“Shipping is pretty fast especially for plants. It would have been nice if the plants came with planting instructions however. I can find info on water Lillie's but not the iris. So I'm left to Google. Otherwise solid experience”

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Posted 3 years ago

Thank you so much for your feedback Tara and for being a repeat customer at Play It Koi! We appreciate that shipping was fast. We typically auto-email instructions once your order is fulfilled, but we recently shifted email providers so I'm wondering if perhaps things got dropped here? I'll look into it. Thank you again for hte feedback and sorry they didn't come through. best, Ben

Posted 3 years ago

“The ordering was easy and customer service did a replacement after my order was lost in transit. thanks for the service.”

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Posted 3 years ago

“Great service, great product, speedy delivery!”

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Posted 3 years ago

“Great prices on their products. I saved about 50% on some of my items by shopping with them. I will definitely do business with them again. Very fast shipping also !”

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Posted 3 years ago

Thank you so much for your 5 star rating of Play It Koi! We are delighted that you found our prices to be so competitive, and were able to save fifty percent on your items. We are pleased to hear that you were satisfied with the speed of our shipping as well. We look forward to doing business with you again soon.

Posted 3 years ago

“Very good”

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Posted 3 years ago

Thank you so much, Joe! We are so pleased that you had a positive experience and your kind words are highly appreciated.

Posted 3 years ago

“The folks at PlayitKoi consistently deliver quality pond plants. They went above and beyond to get my plants shipped even before most plant distributors were even open for the season! I’ll continue to order my plants through PlayitKoi.”

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Posted 3 years ago

Thank you so much for the kind words, Matthew! We are so happy to hear that you had such a positive experience! We so appreciate your loyalty as a customer and thank you for giving us your glowing review. We look forward to continuing a positive relationship with you in the future.

Posted 3 years ago

“The storefront was easy to purchase from and I received the replacement diaphragm kit for my old pond pump quickly. The installation was easy and now the pump is working like new. Being able to checkout with paypal was one of the reasons I decided to shop Play It Koi.”

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Posted 3 years ago

Hi there Paula! Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that your experience shopping with Play It Koi was smooth and hassle-free, and that you were able to find exactly what you needed for your pond pump. We take pride in our quick shipping and easy checkout process, and we're glad to hear that our efforts are paying off for our customers. It's also great to hear that the installation of the diaphragm kit was easy and that your pump is now working like new again. We truly appreciate your business and hope that you'll think of Play It Koi for any future pond supply needs. Thanks again for your support, and have a great day!

Posted 3 years ago

“🎏🎏❤️❤️⭐⭐⭐⭐⭐❤️❤️🎏🎏”

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Posted 3 years ago

“Everything was good. Great service, good prices, good communication, and fast shipping. You can't ask for too much more.”

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Posted 3 years ago

“Amazingly helpful!”

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Posted 3 years ago

“All I was very good”

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Posted 3 years ago

“Fantastic customer service. I made a mistake on my order, ordering the wrong part. They noticed I previously ordered a different model and contacted me to verify I made the correct choice. I hadn’t. They saved me a ton of hassle and delay getting my pond up and running.”

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Posted 3 years ago

Thank you for the great review, Timothy! We are so glad that our customer service saved you a hassle and allowed you to get your pond up and running on time. We really appreciate your loyalty and we thank you for your 5 star rating of Play It Koi!

Posted 3 years ago

“Good job delivering our koi food as promised.”

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Posted 3 years ago

Thank you so much for your 5 star review of Play It Koi, Mark! We really appreciate it. We take pride in our service and we are glad it showed.

Posted 3 years ago

“Excellent.”

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Posted 3 years ago

Thank you so much, Joan, for your 5 star rating of Play It Koi! We strive for excellent customer service and we greatly appreciate you being a loyal customer. Thanks again!

Posted 3 years ago

“Thank you, shipping was very fast,and I like the discount price better than other places”

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Posted 3 years ago

Thanks so much, Joel, for your awesome 5-star rating! We really appreciate you taking the time to do that. We're so glad that you had such a great experience with Play It Koi. Thank you for mentioning that shipping was so fast, and for also appreciating our discount prices! We truly appreciate your feedback.

Posted 3 years ago

“These guys are amazing!”

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Posted 3 years ago

Thank you so much for the 5 star rating on Play It Koi! We truly appreciate your loyalty and it means the world to us. Thank you also for your kind words that "These guys are amazing!" It has been our honor to serve you. Thank you!

Posted 3 years ago

Play It Koi is rated 4.9 based on 4,176 reviews