Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,678 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,678 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really am very satisfied with the quality and health of my plants. I can't wait to order more!”

Helpful Report

Posted 2 years ago

Thank you so much Meredith, for taking the time to leave us a 5 star rating! I'm so glad to hear that you're satisfied with the quality and health of your plants. We truly appreciate your loyalty and can't wait to have you order more too! ;-)

Posted 2 years ago

“I had a great experience with Ben. He was incredibly responsive when I had missing parts for my UV. I will most certainly be buying from Play it Koi in the future. Thank you so much. Michael”

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Posted 2 years ago

Thank you, Michael! We're so glad you had a great experience with Ben. We strive to make sure our customers are always satisfied and it sounds like we hit the mark with you. Thank you for your loyalty to Play It Koi and we look forward to continuing to serve you in the future!

Posted 2 years ago

“great product and fast service”

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Posted 2 years ago

Thank you, Elaine, for your 5 star rating of Play It Koi! We are ecstatic to hear that your experience with us was so positive. We are grateful to have you as a customer and look forward to continuing to provide you with quality products and fast service for all of your pond needs in the future.

Posted 2 years ago

“They arrived in perfect condition. I put them in my pond and I’m keeping my fingers crossed. Thank you”

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Posted 2 years ago

Thank you Laurie for the fin-riffic 5-star rating on your first purchase with Play It Koi! I'm thrilled to hear that you were happy with your Pickerel Rush and our service and appreciated you giving us a try. We hope we can continue to earn your business for all your pond supply needs and finned friends in the future. Cheers! -Ben & the PIK crew

Posted 2 years ago

“Excellent response time. Plants mailed promptly, and received in great condition. Zones for plants would be helpful, but not a deal breaker. Thank you”

Play It Koi 5 star review on 17th April 2023

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Posted 2 years ago

We are super appreciative of you taking the time to provide your valuable feedback as we strive to provide top-notch service. We understand your suggestion and will work on providing more information regarding the plant zones, to help make selection easier in the future. Thank you for your 5 star rating and the kind words, Leonard.

Posted 2 years ago

“Quick and easy. Ordered air pump and good prices”

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Posted 2 years ago

Just what we like to hear! Thank you Chuck!

Posted 2 years ago

“The plant we ordered and has arrived. Thanks for the service.”

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Posted 2 years ago

You are very welcome Nannette! Enjoy the Japanese Primrose!

Posted 2 years ago

“Everything was great! ordering was easy and the products arrived quickly.”

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Posted 2 years ago

As always Jeff, thank you for your continued loyalty and support of Play it Koi! We appreciate you taking the time to share your feedback with us and for being a loyal customer for the last several years! Till the next time, wishing you the best! -Ben & the PIK crew

Posted 2 years ago

“Recommended highly. All transactions have been smooth, and items received have been well packed and in perfect condition, just as expected. I always come to Play It Koi first when I am buying supplies for my pond.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Lisa! I'm thrilled to know that all of your transactions with us have been smooth and thankful for your continued loyalty towards Play It Koi as your go-to for all of your pond supply needs. Thanks again for your kind words and the high endorsement!

Posted 2 years ago

“Easy to order, fast delivery.”

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Posted 2 years ago

Thank you for the 5 star rating of Play It Koi, Jeff! We are glad you are pleased with the easy to order system and fast delivery. We hope to continue to serve you in the future for all of your pond supply needs. Till then, hope your finned friends enjoy their new bag of Nijikawa Growth!

Posted 2 years ago

“I wasn’t sure my order would get here in time. Now my fish are happy and healthy again. Super fast excellent service.”

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Posted 2 years ago

Thanks so much, Denice, for the fantastic 5 star rating of Play it Koi! I'm so glad your order arrived in time and that your fish can be happy and healthy again. It's such a great feeling to know we helped! Thank you for your feedback and please let us know if we can help out with any your future pond supply needs. We are here for you! -Ben & the PIK crew

Posted 2 years ago

“Great experience! Would highly recommend for all your pond needs.”

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Posted 2 years ago

“Go to source for koi pond supplies”

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Posted 2 years ago

Thank you, Vincent, for your 5 star rating of Play It Koi! We're honored that you've chosen us as your source for koi pond supplies and that you've been such a loyal customer. We truly appreciate your support and look forward to continuing to provide great products and services to you.

Posted 2 years ago

“Healthy plants shipped super quickly, repeat customer!”

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Posted 2 years ago

Thank you so much for your 5-star rating, Roxanne! We really appreciate your loyalty and for letting us know that your grasses were shipped quickly and in great condition. We are so pleased that you are a repeat customer, and we look forward to continuing to serve you in the future! - The Play It Koi crew

Posted 2 years ago

“Arrived on time and securely packed”

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Posted 2 years ago

Thank you, Jan, for the five star rating of Play It Koi! We're so happy to hear that your order arrived on time and securely packed. We greatly appreciate your support and kind words and hope we can continue to earn your business for all of your pond supply needs in the future. Sincerely, -Ben & the PIK crew

Posted 2 years ago

“Amazing customer service they get right backs to you and very knowledgeable!!!”

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Posted 2 years ago

Thank you so much, Jason, for your 5-star rating of Play It Koi! We are so grateful for your loyalty and truly appreciate your positive feedback. It's wonderful to hear that you've had an amazing experience with our customer service team - they work hard to ensure each customer is satisfied and well taken care of! We look forward to continuing to provide the same great service for you in the future.

Posted 2 years ago

“Hello. The three Japanese Primrose arrived today packaged well, still moist, & wrapped in a way to limit tumbling damage from shipping. I appreciate the earth-friendly shredded & gently wet, crinkled paper. I will save & reuse it. The leaves were slightly bruised from their journey but I immediately tucked them into some damp/wet soil in a bucket to be hardened off (inside/outside) over the next week or so. Still cold here.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Play It Koi! We are glad that the Japanese Primrose arrived safely and were in good condition and especially appreciate you value the earth-friendly packaging as much as we do! We are sorry to hear that the leaves were slightly bruised, but we are glad that you were able to take quick action and tuck them into damp soil. We appreciate you trusting us with your order and are grateful for your kind review Elizabeth!

Posted 2 years ago

“You did great”

Play It Koi 5 star review on 15th April 2023

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Posted 2 years ago

Thank you Adel! We really appreciate your support and the fact that you continue to come back for more. We can't thank you enough for your loyalty.

Posted 2 years ago

“The plants arrived moist and healthy! This is a great source for aquatic plants. Local nurseries are hit and miss so I really like ordering from Play It Koi.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Tye! We're glad to hear that your aquatic plants arrived moist and healthy! We appreciate your loyalty and we're so glad to be your go-to source for aquatic plants each year. Please let us know if we can help you out with any additional pond supply needs as you are just a stone throw away from us. Thank you for being a loyal customer!

Posted 2 years ago

“Working on installing a the new liner this weekend.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Shaun! We really appreciate your support and loyalty as a customer these last several years. Good luck on installing the new liner this weekend. Thank you again!

Posted 2 years ago

Play It Koi is rated 4.9 based on 3,678 reviews