Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,239 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,239 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Play It Koi met all of my expectations after shopping around for a replacement koi pond pump. Your service was excellent with prompt delivery of a great product. The new pump is up and running efficiently and makes a tremendous difference in the water clarity and water flow.”

Helpful Report

Posted 7 months ago

Thanks so much, Carol! It means a lot that we came out on top after you shopped around, and hearing the new pump is running efficiently with better clarity and flow is exactly what we love. Send us a pond photo sometime, and reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 4 months ago

“Great. Product shipped promptly”

Helpful Report

Posted 7 months ago

Thanks so much, John! Glad the order got to you quickly, that's always the goal. Reach out anytime if you need a hand with anything pond-related. — The PIK Crew, Play It Koi

Posted 4 months ago

“The website is incredibly easy to use and contains a lot of educational resources. Based on my previous struggles with maintaining a koi pond, I really needed those resources. The shipment arrived sooner than I expected and everything was well packaged to ensure it arrived intact.”

Helpful Report

Posted 7 months ago

Thanks so much, Stephen! It means a lot to hear the educational resources actually helped after the struggles you'd had with your pond, that's exactly what we hope they do. Glad the shipment showed up early and made it through in good shape. Reach out anytime as your pond keeps evolving. — Kristen, Play It Koi

Posted 4 months ago

“Product arrived in fantastic condition and the 2 lotuses are already growing leaves”

Helpful Report

Posted 7 months ago

Thanks so much, Arthur! Love hearing that both lotuses arrived in great shape and are already pushing out leaves. They'll really take off once the water warms up, so give them plenty of sun and they'll reward you. Send us a pond photo once they bloom, we'd love to see it. — The PIK Crew, Play It Koi

Posted 4 months ago

“As always great customer service!”

Helpful Report

Posted 7 months ago

Thanks so much, Kenny! Glad I could help you track down those o-rings, and always happy to dig through photos with you anytime something comes up. Come back and say hi whenever you need a hand. — Kristen, Play It Koi

Posted 4 months ago

“delivery was as expected, and plant was in excellent condition. Plant is already thriving and growing rapidly.”

Helpful Report

Posted 7 months ago

So glad it all worked out, Vicki! After the shipping mix-up, it's great to hear the plant arrived in excellent shape and is already thriving for you. Lotus love warm sun and still water, so they should keep taking off. Send us a pond photo once it really fills in. — Kristen, Play It Koi

Posted 4 months ago

“Well, it was still cold but I had a voucher expiring 16th March so I ordered plants to save money. Your team rang me and offeredto delay shipment till after the cold spell. I was very impressed by this. I am a fan.”

Helpful Report

Posted 7 months ago

Thanks so much, Amanda! Holding your plants until after the cold snap just made sense, no point sending them into a frost. Sorry again we were out of those Roy Davidson, but I'm glad we got the timing sorted. So happy you're a fan, come back anytime. — Kristen, Play It Koi

Posted 4 months ago

“It was great to find the right item and it was fast shipping.”

Helpful Report

Posted 7 months ago

So glad you found the right item, Richard, and that it got to you quickly! That's exactly what we hope for. Reach out anytime if you need a hand with anything pond-related. — The PIK Crew, Play It Koi

Posted 4 months ago

“Easy online ordering, shipping was fast too.”

Helpful Report

Posted 7 months ago

Thanks so much, Bradley! Glad the ordering was easy and the box got to you quick, especially after sorting out that backorder together earlier. Reach out anytime you need a hand, and we'll be here. — Kristen, Play It Koi

Posted 4 months ago

“I purchase from PIK often for my business. The prices are great and they are extremely helpful people. There’s a great variety of products and shipping is fast!!”

Helpful Report

Posted 7 months ago

Thanks so much, Kris! It means a lot that you keep coming back for your business, and we're glad the variety and quick shipping make things easier on your end. Reach out anytime you need a hand picking gear, we're always happy to talk shop. — The PIK Crew, Play It Koi

Posted 4 months ago

“Thanks for Play It Koi. My fish very healthy.”

Helpful Report

Posted 7 months ago

“You folks are my number one for keeping my pond and fish in their best condition and health. I had just replaced my UV bulbs yesterday for another year of clean clear algae free pond water….and I for one couldn’t be happier with your service and supply! Thanks for everything you folks do!”

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Posted 7 months ago

“Excellent service. Lotus tuber is healthy and right size. Thanks”

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Posted 7 months ago

“Great . Product arrived on time .”

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Posted 7 months ago

“10/10 service. Incredibly quick delivery time! Love it and love the company.”

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Posted 7 months ago

“This was a perfect fit!”

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Posted 7 months ago

“Great pricing, shipped out very quickly. I’ll be shopping here again soon!”

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Posted 7 months ago

“Easy ordering and great variety! Shipping is quick. My koi love the good quality of growth food.”

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Posted 7 months ago

“Great price and service as usual. Been a long time customer. Thank you play it koi!”

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Posted 7 months ago

“My pond is more stabil than ever.”

Helpful Report

Posted 7 months ago

Play It Koi is rated 4.9 based on 4,239 reviews