Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,171 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,171 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 22nd September 2026

Nicholas

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

848

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben was awesome and I got to pick some great Koi directly!! :)”

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Posted 10 months ago

“Always happy doing business with play it koi. Shipping is always prompt”

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Posted 10 months ago

“Sock nets are great.”

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Posted 10 months ago

“HIGHLY RECOMMENDED!! Play It Koi is the best place to purchase anything for your Koi Pond needs! All the Aquascape pellets & maintenance chemicals you need!! I have never had a problem with anything I've purchase from Play It Koi!! I will continue to have them supply me with all my Koi Pond needs!! Thank you Play It Koi for the best service anyone could ask for!! They deserve the 5 stars and more!”

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Posted 10 months ago

Hi Terry! Thank you so much for your enthusiastic review. We're delighted to be your go-to source for Aquascape pellets, maintenance chemicals and all your Koi pond needs. It's wonderful to hear you've never had a problem and that our team provides the best service anyone could ask for. We truly appreciate your loyalty and look forward to helping you with your pond for years to come. Best fishes, Play It Koi!

Posted 9 months ago

“Excellent customer service and I received my orders on time!”

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Posted 10 months ago

“Great The stores in Reno nv don’t have what you have and what I want”

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Posted 10 months ago

“As always Play it Koi provided yet another excellent speedy service. Play it koi as always providing a service second to none. Thank you Ali Mackenzie”

Play It Koi 5 star review on 22nd October 2025

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Posted 10 months ago

“PondMax has always been a good product. I have had ponds for many years and PondMax has served well. I have also been a customer of Play it Koi and the experience has been 120%. The products have been reasonably priced and the orders were shipped immediately. I had a couple of questions about some products that i couldn't get answers on the internet and they had the answers.”

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Posted 11 months ago

“Fast shipping, easy wesite,and has everything I needed. Great place thank you.”

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Posted 11 months ago

“Purchase and delivery couldn’t be easier. Thanks for the advice and support”

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Posted 11 months ago

“The product came quickly, was well Packages and worked better than expected”

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Posted 11 months ago

“Replaced my 20 year old rubber line with the 30 Mil Ultra RPE liner. So much easier to work with. Light enough to carry and replace by myself. Highly recommend.”

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Posted 11 months ago

“Love the fast shipping. Love the sinkable Airmax Diffuser. My previous one lasted for few years. It also prevents my 300 gallon pond from freezing in the winter also. I trust this product!”

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Posted 11 months ago

“Always a good experience”

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Posted 11 months ago

“This company is amazing. Not only has great prices various products but as well fast service. I receive my order faster than expected. Thank you”

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Posted 11 months ago

“The product I purchase was delivered very quickly. The item was exactly what I was looking for and very competively priced! Delivery time was much less than other places I have bought from which was extremely helpful. The Communication the company provides is very helpful. From confirmation of purchase to tracking to delivery & post purchase experience everything deserves a 10! The fish love it and are very healthy! Thank you for making it easier to do my job!”

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Posted 11 months ago

“Japanese Trapdoor snails arrived happy and healthy, shipped along with several extra. So far they appear to be doing well after a week in the pond.”

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Posted 11 months ago

“ALWAYS PROMPT SERVICE AND SHIPPING !!”

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Posted 11 months ago

“Shipment arrived quickly and in great shape. (noticed you included a few extras...thank you, the raccoons got my last set shipped)”

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Posted 11 months ago

“Shipment arrived timely and ALL of the snails were alive and well. Thank you for this excellence. We don't see this much any more.”

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Posted 11 months ago

Hi Tammy! Thank you so much for your wonderful review. We're delighted to hear that your shipment arrived quickly and that all the snails were healthy. It's our goal to provide excellent service and healthy livestock every time, and your recognition means a lot to us. We appreciate your support and look forward to helping with your pond needs! Best fishes, Play It Koi!

Posted 11 months ago

Play It Koi is rated 4.9 based on 4,171 reviews