Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is awesome!”

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Posted 7 months ago

“You guys did great”

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Posted 7 months ago

“It’s a one stop shop that has all your needs”

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Posted 7 months ago

“These guys have what you need for a pond and the shipping went well. I ordered a manifold for my air pump and it arrived swiftly and works great!”

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Posted 7 months ago

Hi Ben! Thank you so much for your wonderful review. We're delighted to hear you found everything you needed and that the manifold for your air pump arrived swiftly and is working great. Providing reliable shipping and high-quality supplies for your pond is our top priority. We appreciate your support and look forward to helping with your pond again! Best fishes, Play It Koi!

Posted 7 months ago

“Always means my expectations”

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Posted 7 months ago

Hi Tom! Thank you so much for sharing your positive experience. We're thrilled to hear that we consistently meet your expectations. We truly appreciate your loyalty and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 7 months ago

“So far so good!! UV and skimmers have worked out well,so I will be ordering more equipment from you!”

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Posted 7 months ago

Hi Barry! Thank you for sharing your experience. We're delighted to hear that your UV filter and skimmers are working out so well and that you will be ordering more equipment from us. We appreciate your trust and look forward to supporting your pond projects again soon! Best fishes, Play It Koi!

Posted 7 months ago

“All plants arrived in great condition”

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Posted 7 months ago

Hi Felipe! Thank you for your wonderful review. We're so happy to hear that all of your plants arrived in great condition. It's our goal to ensure healthy, thriving plants for your pond, and your satisfaction means a lot to us. We appreciate your support and look forward to helping with future pond projects! Best fishes, Play It Koi!

Posted 7 months ago

“Plants arrived green and in good condition with a good amount of rhizome to start the plants off. Perhaps most importantly, there was no contamination with duckweed, which is a problem with some suppliers!”

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Posted 7 months ago

Hi Stephen! Thank you for your detailed review. We're delighted to hear your plants arrived green and in good condition with healthy rhizomes to get them started. We're especially glad that there was no duckweed contamination—we take great care to keep our plants clean and safe. We appreciate your support and look forward to providing more healthy plants for your pond! Best fishes, Play It Koi!

Posted 7 months ago

“The updates arrived precisely on schedule.”

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Posted 8 months ago

Hi Hong! Thanks for your review. We are glad your updates arrived right on schedule and that we could provide timely service. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 7 months ago

“Easy ordering.”

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Posted 8 months ago

“It was great”

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Posted 8 months ago

Hi Hooshang! Thank you for your review. We are delighted to hear you had a great experience with us. We appreciate your support and look forward to helping with any future pond needs. Best fishes, Play It Koi!

Posted 7 months ago

“Good experience”

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Posted 8 months ago

Hi Vince, thank you for your review and for sharing your good experience with us. We are glad everything went smoothly and appreciate your support. We look forward to serving you again soon. Best fishes, Play It Koi!

Posted 7 months ago

“I have been using this all winter with a suggestion of Play It Koi, I had some issues last winter where I lost fish due to bad water, this is wonderful, I plan on using it every season. This is my second purchase of this item this winter. My water is clean and clear. Very pleased.”

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Posted 8 months ago

Hi Vickie, thank you for sharing your experience! We are so happy to hear our recommendation helped you keep your water clean and clear and that you are pleased with the results. It is great that this is your second purchase of the product this winter and that you plan on using it every season. We appreciate your trust and are always here to help. Best fishes, Play It Koi!

Posted 7 months ago

“This team has top notch customer service!!”

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Posted 8 months ago

Hi there! Thank you for your wonderful review. We are thrilled to hear that you think our team has top notch customer service. Your support means a lot to us and we look forward to serving you again soon. Best fishes, Play It Koi!

Posted 7 months ago

“Pump arrived in great time but I haven’t installed it yet, so can’t attest to how it’s working. It is a replacement for the same brand of pump which had lasted many years but is on its last legs now. The water is so cold and the koi are in their winter mode hanging out at the bottom of the pond, so we’re limping along. Appreciate your website and good communication.”

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Posted 8 months ago

Hi Anne, thank you for your review! We are glad to hear your replacement pump arrived promptly and appreciate your loyalty to the brand. Even though you have not installed it yet, we hope it performs just as well as your previous pump. Thank you for your kind words about our website and communication—please reach out anytime if you need help. Best fishes, Play It Koi!

Posted 7 months ago

“You guys went out of your way to get me the replacement part I needed. Other suppliers wouldn’t help at all. I would recommend you guys for all pond supplies and questions”

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Posted 8 months ago

Hi Donald, thank you for taking the time to share your experience. We are delighted to have been able to find the replacement part you needed and are proud our team went the extra mile. Your recommendation means a lot and we look forward to assisting you with any pond supplies or questions in the future. Best fishes, Play It Koi!

Posted 7 months ago

“Order arrived pretty quick. The part was easy to install. Satisfied and repeat customer for pond parts! Definitely recommend for all your pond needs!”

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Posted 8 months ago

Hi Angelina! Thank you for sharing your experience. We are delighted your order arrived quickly and that the part was easy to install. It is wonderful to know you are a satisfied repeat customer and we appreciate your recommendation. Thank you for your support and we look forward to helping with any pond needs. Best fishes, Play It Koi!

Posted 7 months ago

“PlayItKoi; my husband and I run 3 winterized ponds during the winter for our various fish and too many Red Ear sliders. Thank you so much for always having what we need. We appreciate the ease of use of your products! Most importantly we appreciate the prompt and efficient delivery services! Thank you again, Stephen & Maira”

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Posted 9 months ago

Hi Maira! Thank you so much for taking the time to share your wonderful review. We are delighted to hear that you and your husband run three winterized ponds and that we always have the products you need. It is great that you find our products easy to use and appreciate our prompt and efficient delivery. We truly value your support and look forward to helping with all your pond needs. Best fishes, Play It Koi!

Posted 7 months ago

“The annual replacement parts for our PondMax 2400 filter came a couple days ago, and I installed them yesterday. As always, the parts fit perfectly and the filter is doing a marvelous job of making our fish happy! Also, the quick filling of our order and having it arrive so quickly was fantastic.”

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Posted 9 months ago

Hi Dan! Thank you for sharing your experience. We are delighted to hear the replacement parts fit perfectly and that your PondMax filter is keeping your fish happy. We are glad your order was filled quickly and arrived fast. We appreciate your continued support and look forward to serving you again. Best fishes, Play It Koi!

Posted 7 months ago

“I had never ordered from PlayItKoi before but they had a hard to find item at a good price so I decided to take a chance. I was a little worried ordering from a store from across the country that I found online for the first time. Well I'm happy to report that everything was perfect. My item was well packaged and protected, tracking info was accurate, and it arrived on time in top condition. PlayItKoi seems to have a great selection and items that many other Koi places don't sell. I will definately purchase from here again without hesitation. Thank you PlayItKoi!!!”

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Posted 9 months ago

Play It Koi is rated 4.9 based on 4,170 reviews