Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You did good light works as it should. UPS delivery was less than satisfactory week late with it moving all over the place.”

Helpful Report

Posted 10 months ago

“No issues.”

Helpful Report

Posted 10 months ago

Hi Curtis! Thank you for taking the time to leave a review. We're glad to hear that everything went smoothly and there were no issues with your order. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 10 months ago

“Awesome as always, great quality food!”

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Posted 10 months ago

Hi Leonardo! Thank you for your awesome review. We're delighted to hear that you always have a great experience with our quality food and that we continue to meet your expectations. Your support means a lot, and we're always here to help with your pond needs. Best fishes, Play It Koi!

Posted 10 months ago

“Order process is easy and fast shipping.”

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Posted 10 months ago

Hi there! Thank you for taking the time to leave a review. We're thrilled to hear that our ordering process was easy and that your items shipped quickly. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 10 months ago

“Thank you for the prompt delivery of my Koi feed. It's always a pleasure purchasing from you,”

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Posted 10 months ago

Hi Bradley! Thank you for your kind words. We're delighted to hear that you appreciated the prompt delivery of your Koi feed and that it's always a pleasure purchasing from us. Your continued support means a lot, and we're here whenever you need pond supplies. Best fishes, Play It Koi!

Posted 10 months ago

“All the products I have purchased have been great. Liner, underlayment, skimmer. I also have had very quick responses to any questions I have posed by email. Great products and support.”

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Posted 10 months ago

Hi William! Thank you so much for your wonderful review. We're thrilled to hear that all the products you've purchased, like the liner, underlayment, and skimmer, have been great and that our team responded quickly to your questions. Your support means a lot to us, and we're committed to continuing to provide great products and support for your pond projects. Best fishes, Play It Koi!

Posted 10 months ago

“Excellent product fast delivery.”

Play It Koi 5 star review on 9th September 2025

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Posted 10 months ago

Hi Steven! Thank you so much for your positive review. We're delighted to hear that you found the product excellent and that delivery was fast. We appreciate your support and hope your new purchase brings you joy. Best fishes, Play It Koi!

Posted 10 months ago

“So carefully packed and everything arrived healthy! Looking forward to being a long time customer! Thank you!”

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Posted 10 months ago

Hi Sarah! Thank you for your wonderful review. We're so happy to hear that everything arrived healthy and carefully packed, and that you're looking forward to being a long-time customer. Your support means a lot to us and we look forward to helping you with all your pond needs. Best fishes, Play It Koi!

Posted 10 months ago

“Great quality items and fast shipping!”

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Posted 10 months ago

Hi Michael! Thank you so much for your wonderful review. We're thrilled to hear that you found our items to be of great quality and that they arrived quickly. Your satisfaction means a lot to us, and we're grateful for your support. Best fishes, Play It Koi!

Posted 10 months ago

“I built a small pond about 1,800 gallons and I wanted it to go through the “new pond cycle” quickly. Petco and PetSmart have pond size water additives but they aren’t as concentrated as Play it Koi. On top of that it was way cheaper. My pond was ready to put fish in less than two weeks. I have a thriving pond now!”

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Posted 10 months ago

Hi Ricardo! Thank you so much for sharing your experience. We're thrilled that our concentrated pond additives helped cycle your 1,800-gallon pond quickly and affordably. It's wonderful to hear your pond was ready for fish in less than two weeks and is now thriving. We appreciate your support and are always here to help your pond flourish. Best fishes, Play It Koi!

Posted 10 months ago

“Beautiful koi, very nice markings”

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Posted 10 months ago

Hi Rip! Thank you for your kind words about our koi and their lovely markings. We're thrilled that you appreciate the beauty of our fish and hope they bring joy to your pond. We look forward to helping you with any future koi needs. Best fishes, Play It Koi!

Posted 10 months ago

“No issues at all”

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Posted 11 months ago

Hi David! Thank you for taking the time to share your positive experience. We're delighted to hear everything went smoothly with your order and there were no issues at all. Your support is greatly appreciated, and we're here if you ever need anything for your pond. Best fishes, Play It Koi!

Posted 10 months ago

“Great as usual.”

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Posted 11 months ago

Hi Rob! Thank you for your continued support and for taking the time to leave this great review. We're thrilled to know your experiences with us continue to be great and consistent. We appreciate your loyalty and look forward to helping with all your pond needs. Best fishes, Play It Koi!

Posted 10 months ago

“The snails got here not at snails pace! Thank you Eric”

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Posted 11 months ago

Hi Eric! Thank you for taking the time to leave such a fun review. We're delighted to hear the snails arrived quickly and that you're pleased with our service. We appreciate your support and hope your new snails thrive in your pond. Best fishes, Play It Koi!

Posted 10 months ago

“Found everything I need. Everything came in a timely manner. Happy with the service and everything I’ve gotten from PLAYITKOI:)”

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Posted 11 months ago

Hi Bryce! Thank you for taking the time to share your experience. We're delighted you found everything you needed and that everything arrived promptly. We're thrilled that you're happy with our service and products. We appreciate your support and look forward to serving you again! Best fishes, Play It Koi!

Posted 10 months ago

“Needed lamp replacements for my 8 year old landscape lighting. The gal on the help line was soooi helpful. Very refreshing in a world that would rather have you talk to their chatbot. Your gal coordinated with the vendor to make sure the new bulbs (which had changed) would fit our old lamp bases. This was a great experience.”

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Posted 11 months ago

Hi Bob! We're so glad our team could help you replace your 8-year-old landscape lighting and ensure the new bulbs fit your old lamp bases. It's refreshing to hear you enjoyed speaking to a helpful person instead of a chatbot, and we're thrilled that this coordination made your experience great. Thank you for your feedback and for choosing us! Best fishes, Play It Koi!

Posted 10 months ago

“Great! My fish love the food”

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Posted 11 months ago

Hi Dawn! Thank you for sharing your feedback. We're delighted to hear your fish love the food and that everything is going great. Your support means a lot to us, and we're always here if you need anything else. Best fishes, Play It Koi!

Posted 10 months ago

“Excellent product. Very pleased.”

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Posted 11 months ago

Hi Tom! Thank you for sharing your experience. We're delighted to hear that you find the product excellent and that you're very pleased. Your support means a lot to us, and we're here whenever you need pond supplies or assistance. Best fishes, Play It Koi!

Posted 10 months ago

“Got the pond liner kit promptly….thank you. I will post a video when I patch my liner and connect the two sections…..”

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Posted 11 months ago

Hi Beatriz! Thank you for your lovely review. We're thrilled you received the pond liner kit promptly and appreciate your kind words. We can't wait to see the video when you patch your liner and connect the sections. Your support means a lot to us! Best fishes, Play It Koi!

Posted 10 months ago

“Great service. Received the product on time as promised.”

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Posted 11 months ago

Hi Greg! Thank you so much for sharing your experience. We're thrilled to hear you received your product on time and that our service met your expectations. We truly appreciate your support and look forward to helping you with your pond needs in the future. Best fishes, Play It Koi!

Posted 10 months ago

Play It Koi is rated 4.9 based on 4,075 reviews