Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,545 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,545 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 20th July 2025

Katrina

Play It Koi 5 star review on 19th July 2025

Deborah

Play It Koi 5 star review on 29th June 2025

Bobbi

758

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the uv lamp transformer i wanted and they shipped it quickly. arrived packaged well.”

Helpful Report

Posted 8 months ago

Hi there! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 8 months ago

“Very helpful customer service very quick response very quick delivery thanks”

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Posted 8 months ago

Hi Edwin! Thank you so much for your 5-star review! We're thrilled to hear that our customer service met your expectations, we want to be here for you and your pond every step of the way! We're always here to help, so feel free to reach out anytime! Best fishes! Kristen

Posted 8 months ago

“My ponds have developed a sludge or algae problem late this season that came about suddenly (I suspect our crazy weather had something to do with it). Having ordered from Play It Koi before (an out of state business from me), and at my wit's end for lack of a solution, I contacted them through email and telephone. They worked with me spitballing and trouble-shooting solutions and giving recommendations, without ever being stingy with their time and knowledge. I am still dealing with this problem, but conditions are vastly improved after going with their recommendations. Customer service seems to be a lost art, but not with these guys.”

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Posted 8 months ago

Hi Ray! Thank you so much for your 5-star review! At Play It Koi we are fish-people at heart and will always try to work with you to solve your problems! We are glad to hear that the conditions in your pond are improving and please feel free to reach back out if you have any other questions! Best fishes! Kristen

Posted 8 months ago

“Always easy to order”

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Posted 8 months ago

“Great. Easy order and shipment was prompt.”

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Posted 8 months ago

“Great Feeders and they arrived quickly”

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Posted 8 months ago

“Yes no problems deliveries on time”

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Posted 8 months ago

“I believe his name was Derek on the chat. He was amazing and exceeded my expectations. The pump he recommended is perfect.”

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Posted 8 months ago

“Very easy to use and got merchandise fast.”

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Posted 8 months ago

“The plants arrived quickly and the way they were wrapped were so meticulously done! All the plants were so big and healthy. I totally recommend Play it Koi for any of your aquatic plants.”

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Posted 8 months ago

“Everything from Play It Koi is amazing!”

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Posted 8 months ago

“Fast shipping, great prices!”

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Posted 9 months ago

“Great prices on my Aqua UV parts and super fast order fulfillment.”

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Posted 9 months ago

“I very happy with the supplies and the fish I got from you guys thank you so much.”

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Posted 9 months ago

“The pond liner was exactly what we were looking for. Being able to order in a wider width was perfect. Very timely shipping too. Thank you!”

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Posted 9 months ago

“You had a small amount at a decent price. Thanks.”

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Posted 9 months ago

“Purchase sweet flag and American frogbit. I couldn’t be happier with the health of the plants on arrival. I will definitely purchase other plants in the near future.”

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Posted 9 months ago

“Great job getting back to me to confirm pond filter part was the correct one. Prices was fair. Timely availability as I needed it ASAP. I picked it up.”

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Posted 9 months ago

“Arrived healthy and were packaged well. Delivery was quick and was able to track so could open as soon as arrived.”

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Posted 9 months ago

“Fast service.”

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Posted 9 months ago

Play It Koi is rated 4.9 based on 3,545 reviews