Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ALWAYS PROMPT SERVICE AND SHIPPING !!”

Helpful Report

Posted 9 months ago

“Shipment arrived quickly and in great shape. (noticed you included a few extras...thank you, the raccoons got my last set shipped)”

Helpful Report

Posted 10 months ago

“Shipment arrived timely and ALL of the snails were alive and well. Thank you for this excellence. We don't see this much any more.”

Helpful Report

Posted 10 months ago

Hi Tammy! Thank you so much for your wonderful review. We're delighted to hear that your shipment arrived quickly and that all the snails were healthy. It's our goal to provide excellent service and healthy livestock every time, and your recognition means a lot to us. We appreciate your support and look forward to helping with your pond needs! Best fishes, Play It Koi!

Posted 10 months ago

“Delivery: Fast, well packaged - as if the cattails had been freshly collected. Quality: very healthy cattails Plus: Exceeded order quantity”

Helpful Report

Posted 10 months ago

Hi Scott! Thank you for your fantastic review. We're delighted to hear that your cattails arrived quickly and as fresh as if they were just harvested. It's wonderful that they were so healthy and that we were able to exceed your order quantity. We appreciate your support and look forward to helping with your pond projects! Best fishes, Play It Koi!

Posted 10 months ago

“Great experience. Product arrived quickly and all snails were alive. Would recommend tgis company. Thank you”

Helpful Report

Posted 10 months ago

Hi Chris! Thank you so much for sharing your positive experience. We're delighted that your order arrived quickly and that all of your snails were healthy and thriving. We truly appreciate your support and recommendation. Best fishes, Play It Koi!

Posted 10 months ago

“Ordering was easy, the item arrived when it said it would. I will order again from you again when I need something. Appreciate your service!”

Helpful Report

Posted 10 months ago

Hi Kim! Thank you so much for taking the time to leave such a wonderful review. We're glad ordering was easy and that your item arrived right on schedule. We appreciate your kind words and look forward to serving you again when you need anything. Best fishes, Play It Koi!

Posted 10 months ago

“I have never been more impressed with a company, taking care of an issue so fast and so professional . I am totally impressed with the fish I received and the professionalism that was exhibited during one small issue thank you guys. You’re great. I will definitely be a repeat customer.”

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Posted 10 months ago

“Love the customer service and speedy responses.”

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Posted 10 months ago

Hi Nancy! Thank you so much for your kind review. We're delighted to hear that you love our customer service and appreciate our quick responses. Your support means a lot to us, and we're always here for your pond needs. Best fishes, Play It Koi!

Posted 10 months ago

“The purchase was great and as advertised! I was grateful to find the plants well hydrated and still wet upon arrival. One of my items had been out of stock, but I received a call from Play It Koi explaining the issue and got a refund for the item soon after. I fully plan to order more items and plants at a later date! Thanks again!”

Helpful Report

Posted 10 months ago

Hi Monica! Thank you so much for sharing your experience. We're delighted that your purchase arrived as advertised and that our team proactively called to explain the out-of-stock item and processed a refund. We appreciate your patience and look forward to helping you with more plants and items in the future! Best fishes, Play It Koi!

Posted 10 months ago

“As usual ordering was simple and delivery was fast. Each year I order the filter pads for my pressure filter that need to be replaced and this year I also needed some broad spectrum treatment. They got it shipped out as quickly as possible, and I received it in a couple of days. I’m always pleased”

Helpful Report

Posted 10 months ago

Hi Ann! Thank you for your wonderful review and for being such a loyal customer. We're glad that ordering remains simple for you and that your filter pads and treatments arrived quickly. We truly appreciate your continued trust in us and are always here to provide whatever your pond needs. Best fishes, Play It Koi!

Posted 10 months ago

“I love all my products. Your my go to place.”

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Posted 10 months ago

Hi Vickie! Thank you so much for your lovely review. We're thrilled that you love all your products and consider us your go-to place for pond supplies. We truly appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 10 months ago

“Pump arrived very well packaged and is working wonderfully. Shipped on time and was handled well by UPS.”

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Posted 10 months ago

Hi Devin! Thank you for sharing your experience. We're thrilled to hear that your pump arrived very well packaged, on time, and is working wonderfully. We appreciate your kind words and look forward to providing more quality pond supplies for you in the future! Best fishes, Play It Koi!

Posted 10 months ago

“Customer service is AMAZING! Responded to my Email quickly. I received my product quickly.”

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Posted 10 months ago

Hi Connie! Thank you so much for your amazing review. We're delighted to hear our customer service responded quickly and that you received your product promptly. We appreciate your support and look forward to assisting you again soon! Best fishes, Play It Koi!

Posted 10 months ago

“Everything went well and koi are doing great. Swimming right along with the my 24in koi.”

Helpful Report

Posted 10 months ago

Hi Bryan! Thank you for sharing your positive experience. We're thrilled to hear everything went smoothly and that your koi are swimming happily alongside your 24-inch koi. We appreciate your support and look forward to serving you again soon! Best fishes, Play It Koi!

Posted 10 months ago

“Great experience so far thank you”

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Posted 10 months ago

Hi Felipe! Thank you so much for sharing your experience. We're delighted to hear that everything has been great so far and that you're satisfied with our service. We appreciate your support and look forward to continuing to serve you! Best fishes, Play It Koi!

Posted 10 months ago

“As always shipped quickly and everything was perfect in my order!”

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Posted 10 months ago

Hi Sherrie! Thank you so much for your kind words. We're delighted to hear that your order arrived quickly and everything was perfect, as always. We appreciate your continued support and look forward to serving you again! Best fishes, Play It Koi!

Posted 10 months ago

“I bought 20 Koi and and I am so happy with it. They are so beautiful and real Japanese Koi!!! I recommend this company if you want to buy Beautiful Koi, food and supplies!!!”

Helpful Report

Posted 10 months ago

Hi Duc! Thank you so much for your amazing review. We're thrilled to hear you're delighted with the 20 koi and that they are beautiful and authentically Japanese. We truly appreciate your recommendation and are always here to provide you with beautiful koi, quality food, and supplies! Best fishes, Play It Koi!

Posted 10 months ago

“Excellent service from friendly staff”

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Posted 10 months ago

Hi Paul! Thank you for your kind words. We're delighted to hear that you received excellent service from our friendly staff. Your support means a lot to us, and we look forward to helping you with any pond needs. Best fishes, Play It Koi!

Posted 10 months ago

“Appreciate your assistance with my pond during the difficult season”

Helpful Report

Posted 10 months ago

Hi Allen! Thank you so much for sharing your experience. We're glad we could assist you with your pond during the challenging season. Your kind words mean a lot, and we're always here to help with whatever you need. Best fishes, Play It Koi!

Posted 10 months ago

“Well packaged and they look great in my tank!”

Helpful Report

Posted 10 months ago

Hi there! Thank you for your kind review. We're glad to hear that everything arrived well packaged and that the items look great in your tank. We appreciate your support and are always here if you need anything! Best fishes, Play It Koi!

Posted 10 months ago

Play It Koi is rated 4.9 based on 4,075 reviews