Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,661 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

783

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrived in timely and excellent condition!”

Helpful Report

Posted 8 months ago

“Customer service is absolutely fantastic! They answered all our questions and went above and beyond for us! Items we ordered came in early! All around a wonderful experience! ! Highly recommend to use them!”

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Posted 8 months ago

“Play it koi has always been a great place for me. They have what I need for my fish and pond and are always easy and friendly to talk to. They know what they are talking about, and do not try to push product. I have purchased many products and will continue to do so.”

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Posted 8 months ago

“PIK is always a reliable source for plants for the pond along with fair pricing. When and if any treatment is needed for koi diseases, the selection options will take care of that situation.Always can count on the quality of the hyacinths.. By mid summer- the growth will be strong enough for the koi to nibble on the roots. Last pic included was taken mid summer from the last purchase.”

Play It Koi 5 star review on 21st March 2025

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Posted 8 months ago

“Very easy transaction and prompt delivery.”

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Posted 8 months ago

“ALWAYS VERY HELPFUL, FAST, QUICK AND RESPONSIVE. THE CUSTOMER SERVICE TEAM IS THE BEST, THANK YOU !!!!”

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Posted 8 months ago

“Plants were all healthy and beautiful!”

Play It Koi 5 star review on 20th March 2025

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Posted 8 months ago

“I appreciate your great customer service and your quality products.”

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Posted 8 months ago

“Quickly found the waterfeature pump I need to replace, the price was right and shipping was free. Delivered more quickly than promised. I will be purchasing all of my pond supplies from PlayItKoi.”

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Posted 8 months ago

“Service was not excellent”

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Posted 8 months ago

“This is the third time I have ordered from you and each time has been great. This time I had a question and used the "chat" and they got my message but for some reason they couldn't reply. They called me within a few minutes to answer my question and verified I had the correct part for my unit. What wonderful customer service!!!”

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Posted 8 months ago

“Quick and correct parts”

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Posted 8 months ago

“Appreciated the heads up so I could get in a pre-tariff, tax increased purchase.”

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Posted 8 months ago

“Having the particular pump in stock was amazing. Then, it was the least expensive not by much, but still, they are trying to give you a break. I ordered this particular pump that has a high head way with a large volume of water for my water feature. After ordering the items they had the 7-8 day ground shipping noted. It arrived in 4 days with free shipping. I have no hesitations for being a repeat customer for most all my needs. Thank you, Play it Koi!”

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Posted 8 months ago

“Very easy to work with. Great selection and prices.”

Play It Koi 5 star review on 13th March 2025

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Posted 8 months ago

“Excellent customer service, quick response to my question . Very competitive pricing along with fast shipping. They are my go to for plants and pond needs 👍!”

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Posted 8 months ago

“I was quite happy with Play It Koi's quick delivery!”

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Posted 8 months ago

“Great deal and fast delivery. PlayIt Koi hasn't disappointed me yet. Great service.”

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Posted 8 months ago

“Wonderful and helpful experience getting my malfunctioning uv clarifier back into working order”

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Posted 8 months ago

“Nice plants. Had a shipping issue, no fault of the company. Plants arrived dead. Company immediately replaced the plants which then arrived perfect. Wonderful and easy communication.”

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Posted 8 months ago

Play It Koi is rated 4.9 based on 3,661 reviews