Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order arrived pretty quick. The part was easy to install. Satisfied and repeat customer for pond parts! Definitely recommend for all your pond needs!”

Helpful Report

Posted 7 months ago

Hi Angelina! Thank you for sharing your experience. We are delighted your order arrived quickly and that the part was easy to install. It is wonderful to know you are a satisfied repeat customer and we appreciate your recommendation. Thank you for your support and we look forward to helping with any pond needs. Best fishes, Play It Koi!

Posted 6 months ago

“PlayItKoi; my husband and I run 3 winterized ponds during the winter for our various fish and too many Red Ear sliders. Thank you so much for always having what we need. We appreciate the ease of use of your products! Most importantly we appreciate the prompt and efficient delivery services! Thank you again, Stephen & Maira”

Helpful Report

Posted 7 months ago

Hi Maira! Thank you so much for taking the time to share your wonderful review. We are delighted to hear that you and your husband run three winterized ponds and that we always have the products you need. It is great that you find our products easy to use and appreciate our prompt and efficient delivery. We truly value your support and look forward to helping with all your pond needs. Best fishes, Play It Koi!

Posted 6 months ago

“The annual replacement parts for our PondMax 2400 filter came a couple days ago, and I installed them yesterday. As always, the parts fit perfectly and the filter is doing a marvelous job of making our fish happy! Also, the quick filling of our order and having it arrive so quickly was fantastic.”

Helpful Report

Posted 7 months ago

Hi Dan! Thank you for sharing your experience. We are delighted to hear the replacement parts fit perfectly and that your PondMax filter is keeping your fish happy. We are glad your order was filled quickly and arrived fast. We appreciate your continued support and look forward to serving you again. Best fishes, Play It Koi!

Posted 6 months ago

“I had never ordered from PlayItKoi before but they had a hard to find item at a good price so I decided to take a chance. I was a little worried ordering from a store from across the country that I found online for the first time. Well I'm happy to report that everything was perfect. My item was well packaged and protected, tracking info was accurate, and it arrived on time in top condition. PlayItKoi seems to have a great selection and items that many other Koi places don't sell. I will definately purchase from here again without hesitation. Thank you PlayItKoi!!!”

Helpful Report

Posted 7 months ago

“Well packaged. Came as ordered. Great company to do business with. Always dependable. Thank you.”

Helpful Report

Posted 7 months ago

“Play it koi is my new go-to store for Aquascape koi food. Reliable and Fast Delivery!”

Play It Koi 5 star review on 14th December 2025

Helpful Report

Posted 7 months ago

“Had a shipping issue with the pellets coming as floating instead of the ordered sinking. Ivan was quick to resolve the issue with no hassle.”

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Posted 7 months ago

“Play It Koi is our #1 place from pond equipment to Koi Treatment. They are very personable. Makes you feel like you and your fish are important. Thanks for your supportive service.”

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Posted 7 months ago

“Really awesome customer service. I had a few questions about submersible lights. The representative was very knowledgeable and helpful. The lights look great and Playitkoi will be my first and I'm sure last stop for my next purchase”

Helpful Report

Posted 8 months ago

Hi Kurt! Thank you so much for your wonderful review. We're thrilled that our customer service team could answer your questions about submersible lights and help you find the perfect fit. We're delighted you love the lights and that Play It Koi is your go-to stop for your next purchase. Best fishes, Play It Koi!

Posted 8 months ago

“You had the products I was looking for, and shipping was quite timely.”

Helpful Report

Posted 8 months ago

Hi Allen! Thank you for the stellar review. We're delighted we had the products you needed and that your order arrived quickly. We really appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 8 months ago

“Excellent service , beautiful healthy koi. Recently purchased a new filtration system . I’m looking forward to setting it up . Thank you”

Helpful Report

Posted 8 months ago

Hi Howard! Thank you for the kind words about our service and the health of your koi. We're glad you found a new filtration system and hope it makes your pond experience even better. We appreciate your support and look forward to helping you again soon. Best fishes, Play It Koi!

Posted 8 months ago

“I love the cover for my gold fish pond”

Play It Koi 5 star review on 17th November 2025

Helpful Report

Posted 8 months ago

Hi Marie! Thanks so much for your wonderful review. We're so glad you love the cover for your goldfish pond—it's great to hear that it helps protect your pond and fish. We appreciate your support and hope your pond continues to thrive. Best fishes, Play It Koi!

Posted 8 months ago

“Great experience with Play It Koi”

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Posted 8 months ago

Hi Edward! Thank you so much for sharing your wonderful experience. We're thrilled to hear you had a great experience with Play It Koi. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 8 months ago

“Great service”

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Posted 8 months ago

Hi Ice Unes! Thank you for your fantastic review. We're so glad to hear that you appreciated our service. We truly appreciate your support and hope to assist you again soon. Best fishes, Play It Koi!

Posted 8 months ago

“Excellent shipping service! My ordered was placed and shipped the next day!!!”

Helpful Report

Posted 8 months ago

Hi Carol! Thank you for the great review and for highlighting our excellent shipping service. We're delighted your order was placed and shipped so quickly and that you had a smooth experience. We truly appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 8 months ago

“These filters are for my indoor tank for when I bring the Koi in this winter(so the Mink does not get the Koi) so very helpful you had this in stock. My local place is moving away form stocking Pondmax so I will keep you guys in mind for future purchases. The experience was great. Simple and easy to use website. The price was competitive and FREE SHIPPING.”

Helpful Report

Posted 8 months ago

Hi Jeramiah! Thank you for taking the time to share your experience. We're glad we had the filters you needed for your indoor tank this winter and that you enjoyed our easy-to-use website, competitive pricing, and free shipping. We truly appreciate your support and look forward to serving you again for your future pond needs. Best fishes, Play It Koi!

Posted 8 months ago

“Always a great experience with my purchases. Shipments are quick and easy to navigate through their website. They have everything needed for pond care and fish health. A go to for purchases for my pond and koi.”

Helpful Report

Posted 9 months ago

Hi Dave! Thank you so much for your wonderful review and for being a loyal customer. We're thrilled that you consistently have great experiences with us, find everything you need for your pond and koi, and appreciate our quick shipments and easy-to-use website. We truly value your support and look forward to serving you again. Best fishes, Play It Koi!

Posted 8 months ago

“Awesome customer service - They were responsive to my issue and rectified the problem promptly. I would highly recommend.”

Helpful Report

Posted 9 months ago

Hi MIKE! Thank you so much for your awesome review. We're thrilled that our customer service team was able to quickly resolve your issue and that you would highly recommend us. We truly appreciate your support and look forward to assisting you again soon. Best fishes, Play It Koi!

Posted 8 months ago

“The plants were shipped fast and arrived in excellent condition. I have high hopes that they will flourish.”

Helpful Report

Posted 9 months ago

Hi Karen! Thank you so much for your kind review. We're delighted to hear that your plants shipped quickly and arrived in excellent condition, and we share your hopes that they'll flourish beautifully. Your support means a lot to us, and we look forward to assisting you again soon. Best fishes, Play It Koi!

Posted 8 months ago

“Excellent customer service- one of the gallons was damaged and they promptly sent a replacment- no questions, pictures, etc.”

Helpful Report

Posted 9 months ago

Hi Carl! Thank you for your fantastic review. We're sorry that one of the gallons was damaged, but we're glad our team could promptly send you a replacement without any hassle. We appreciate your kind words about our customer service and look forward to serving you again in the future. Best fishes, Play It Koi!

Posted 8 months ago

Play It Koi is rated 4.9 based on 4,075 reviews